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National Museum of Flight - The Concorde Experience and Jet Age Hangar

East Fortune Airfield, B1347, East Lothian, EH39 5LF

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Access Guide

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Introduction

Getting Here

  • By Road View
    • The venue is located before East Fortune on the B1347 road from the A1 to North Berwick.
      The B1347 road is located between Haddington and East Linton from the A1.
    • There is a car park from the shop leading up to the middle of the site with several designated parking areas around the site.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • The bus stop is served by bus 121.
      There is a bus drop off and pick up point within the grounds of the Museum itself.
  • By Train View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located near the woods.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • Dog waste bags are available .

Introduction

  • Services/facilities within the venue include a reception desk, Concorde plane and museum exhibits, Jet Age plane section and exhibits, theatre film room, Trident cockpit display, further exhibits and toilets.
  • Services / facilities within the grounds include the adjoining Aviator Cafe and linked shop and ticket /information reception desk.
    Additional hangars and exhibits throughout the grounds.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located in the courtyard at the rear of the shop.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 145cm (4ft 9in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 146cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance and immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are handrails available on both sides beyond the entrance.
    • This entrance is accessed via the shop, although it can be accessed from the car park gate.
    • The cafe main entrance can also be used to access the second doors here via the link corridor.

Reception

  • Reception View
    • The reception point is located to the left as you enter, beneath the plane.
    • The reception point is approximately 26m (28yd 1ft) from the main entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is concrete.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • This reception provides audio and scripted guides.
    • There is a wheelchair available to borrow from here.

Inside Access

  • Access and Circulation View
    • There is step free access throughout the majority of the building.
    • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout.
  • Audio View
    • This venue does not play background music/sound.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The fixed hearing loop is fitted in the film theatre.
  • Comments View
    • There are some low height narrow ropes to limit access around some exhibits.

Attraction / Exhibit

  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a ramped level change onto the carpeted area. There are stairs onto the Concorde and jet plane section. There are steps to the cockpit area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is carpet and concrete.
    • There is some flash photography within this area.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • Some exhibits can be audio described.
    • Exhibits are audio described by using a headset.
    • Headsets can be obtained from reception.
    • There are some exhibits which start from the floor level.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located the front row.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside you.
  • It is 40m (43yd 2ft) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair,contact a member of staff.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.

Level Change (Exhibit Floor)

  • Ramp / Slope View
    • There is a ramp/slope located to the right as you enter.
    • The ramp/slope is used to access the carpeted area of Concorde exhibits.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Level Change (Concorde Entry / Exit Stairs)

  • Step(s) View
    • There is a/are step(s) located to the rear of the Concorde.
    • The step(s) is/are used to access the cabin of the supersonic jet.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 28cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • The rear doorway is 74cm in width.
    • The front doorway is 76cm in width.
    • There are similar steps at the front of the plane to exit.
    • The width of the cabin aisle is 60cm.

Level Change (Trident Cockpit Steps)

  • Step(s) View
    • There is a/are step(s) located along to the left as you enter.
    • The step(s) is/are used to access the Trident cockpit viewing area.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • The majority of this exhibit can be viewed from ground level.

Level Change (Jet Section Stairs)

  • Step(s) View
    • There is a/are step(s) located to the rear left as you enter.
    • The step(s) is/are used to access the Jet cabin display area.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • There is a wide area inside this modified cabin to view onboard exhibits replacing the original seating / aisles.

Accessible Toilet(s) (Concorde Experience Hangar 4)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the right as you enter.
    • This accessible toilet is approximately 27m (29yd 1ft) from the main entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The dimensions of the accessible toilet are 145cm x 230cm (4ft 9in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 73cm (2ft 5in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 124cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Concorde Experience Hangar 4)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter.
    • The female and male toilets are approximately 13m (14yd 8in) from the main entrance.
    • There is step free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is push.
    • Lighting levels are good.