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New Cross Station

Amersham Vale, off New Cross Road, New Cross, London, SE14 6LD

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Access Guide

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Opening Times (Supervisor's Office)

  • Monday 06:00 - 22:00.
  • Tuesday 06:00 - 22:00.
  • Wednesday 06:00 - 22:00.
  • Thursday 06:00 - 22:00.
  • Friday 06:00 - 22:00.
  • Saturday 06:00 - 22:00.
  • Sunday 06:00 - 22:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • Comments View
    • New Cross Gate Station, which serves different rail lines, is approximately 500m away.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Amersham Vale.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 81cm (2ft 8in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • Comments View
    • There is a steep slope up towards New Cross Road (to the left of the station).
    • There is a moderate slope in the opposite direction.
    • There is a level area in front of the doors.

Outside Access (Alternative Entrance)

  • This information is for the entrance located to the right of the station building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 100cm (3ft 3in).
  • Comments View
    • This gate is only unlocked when the ticket office building is closed.

Level Change (Alternative Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 118cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately after the gate.
  • There is/are 6 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).
  • Comments View
    • A ramp has been constructed in this area to bypass the steps.
    • At the time of our visit the ramp was within the fenced construction area (picture 2).
    • We were advised that the access could be given to the ramp at the discretion of the security staff.

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • Self-service ticket machines are also available.
  • Opening Times View
    • Monday 06:10 - 22:00.
    • Tuesday 06:10 - 22:00.
    • Wednesday 06:10 - 22:00.
    • Thursday 06:10 - 22:00.
    • Friday 06:10 - 22:00.
    • Saturday 08:00 - 20:00.
    • Sunday 08:00 - 20:00.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 01:00 - 06:00.
  • The office to obtain help is 12m (13yd 4in) from the main entrance.
  • This office is located on Platform C, next to the waiting room.
  • There is a ticket office.
  • The ticket office is located to the right after the main entrance.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies operating from within this station are Southeastern, London Overground.
  • Please click here for access information for Southeastern.
  • Please click here for access information for London Overground.
  • There is a taxi rank at the station.
  • The taxi rank is located near to main entrance.
  • The taxi rank is 5m (5yd 1ft) from the main entrance.
  • Shops and services within the station include a news kiosk and coffee kiosk.
  • All key concourse shops and services have level access.
  • There are 4 (A-D) platform(s) in the station.
  • The platform(s) which has/have level access is / are C.
  • The platform(s) accessed by lift is / are A,B.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are all.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) C.
  • Comments View
    • There are security staff on the platforms between the ticket office closing times and the last trains.

Train Station Platform

Other Floors (Walkway)

  • Steps View
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (A and B)

  • There is a lift for public use.
  • The lift is located on platfrom A and B.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are overpass to platfroms A and B.
  • The lift is approximately 16m (17yd 1ft) from the C and D lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 182cm (5ft 3in x 5ft 12in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (C and D)

  • There is a lift for public use.
  • The lift is located on platfrom C and D.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are overpass to platfrom C and D.
  • The lift is approximately 21m (22yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 182cm (5ft 3in x 5ft 12in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Access to Platforms A - B)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to platforms A and B.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
    • This accessible toilet is located on Platform C.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 187cm (5ft 7in x 6ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 102cm (3ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located through the waiting room on platform C.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform C.
    • The male toilet(s) is/are approximately 30m (32yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are low.

Level Change (Access to Waiting Room and Female Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the entrance to the waiting room.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.