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Newcastle Shopmobility

Eldon Garden Shopping Centre, Percy Street, Newcastle upon Tyne, NE1 7RA

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle.

Opening Times

  • Monday Closed.
  • Tuesday 09:30 - 16:30.
  • Wednesday 09:30 - 16:30.
  • Thursday 00:30 - 00:00.
  • Friday 09:30 - 16:30.
  • Saturday 09:30 - 16:30.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Eldon Garden Shopping Centre.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Comments View
    • There is a a strip of marked designated blue badge parking on Morden Street.
    • The convenient drop off point is located in a layby on Morden Street.
    • When using Newcastle Shopmobility you can pre book a parking space on Level 4 of Eldon Garden Multi Storey car park.
    • Parking is free within the car park for users of Shopmobility.
    • The whole of level 4 is reserved for Shopmobility members.
    • Trained staff are available to bring a battery powered scooter or wheelchair to your car.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Main Entrance - Shopmobility.
  • The lift is 1m (3ft 3in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 85cm x 153cm (2ft 9in x 5ft).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Eldon Garden Shopping Centre Entrance)

  • This information is for the entrance located in the shopping centre.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are double width.
    • The door opening is 135cm (4ft 5in) wide.

Level Change (Eldon Garden Shopping Centre Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception

  • The desk is 2m (2yd 7in) from the Eldon Garden Shopping Centre entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in the reception area.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Shopmobility

  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.
  • Comments View
    • With membership at £25 per year, there will be no hire charges.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and tactile signage on or near the toilet door.
    • The accessible toilet is 3m (3yd 10in) from the ground floor lift.
    • The accessible toilet is located adjacent to reception.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 213cm x 195cm (6ft 12in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 103cm (3ft 5in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level 1.