Access Guide
Introduction
- Next store opening times and services available link (new tab) - click here.
- The store is located in/on a main shopping street/area.
- The store is located within Cribbs Causeway Retail Park.
- The details within this access guide relate to the Next store and not the retail park.
- Cribbs Causeway Retail Park link (new tab) - click here.
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the customer order collection point.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Childrenswear till point(s), at the Home till point(s) and within Costa.
- The Self Service Collection screen is located in the centre of the ground floor. Parcels are brought to you here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Patchway.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 10+ designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
- The dimensions of the designated bays vary in size.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are available.
- The car park surface is tarmac and block paving.
- There is a dropped kerb from the car park to the store.
- The dropped kerb does not have tactile paving.
- There is not a designated drop-off point.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There are fixed bollards on the approach.
- The minimum width between the bollards/wall is 120cm.
- The bollards have a good colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 170cm.
- There are security barriers at this entrance.
- There is not a team member available for assistance at this entrance.
- There is wayfinding signage available at this entrance.
Home (Ground Floor)
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Home
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- The Home department is located on the ground floor, ahead as you enter the store.
- There is step free access to the Home department.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 28m from the entrance.
- The till point(s) is/are clearly signed.
- The height of the Home department till point(s) is/are 100cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 76cm.
- There is not a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/12/2023.
- The hearing loop was working at the time of testing.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Comments
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- Customer orders are taken via tablets.
Home (Laura Ashley Ground Floor)
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Home
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- The Home department is located on the ground floor, ahead as you enter the store in front of the tills.
- There is step free access to the Home department.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Comments
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- Please see the other Home section for till details.
Other Floors (Front)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter the store.
- The stairs are approximately 18m from the entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located to the left as you enter the store.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators only go up.
- The floors which are accessible by escalator(s) are ground floor and first floor.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
Other Floors (Rear)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the rear of the store.
- The stairs are approximately 60m from the entrance.
- Signs indicating the location of the stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift
- There is a lift for public use.
- The lift is located at the rear of the store.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 57m (62yd 1ft) from the entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is a good colour contrast between the external lift controls and the control plate.
- There is not a colour contrast between the external lift control plate and the wall.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 115cm x 215cm (3ft 9in x 7ft 1in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Mama's and Papa's
- Mamas & Papas is located on the first floor.
- Access to Mamas & Papas is step free via lift.
- There is step free access throughout the aisle(s).
- There is step free access to the till point(s).
- The height of the till point(s) is/are 90cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system.
Virgin Holidays
- Virgin Holidays is located on the first floor and access to Virgin Holidays is step free via lift.
- There is step free access throughout the aisle(s) and also step free access to the counter.
- The height of the till counter is 102cm and there is a lowered section at the counter, the height is 95cm.
- There are desks where booking will be made and the distance between the floor and the underside of the desks is 70cm.
- Chairs with armrests both sides are available at the desks.
- There is not a hearing assistance system.
Home (First Floor)
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Home
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- The Home department is located on the first floor, ahead as you exit the lift.
- There is step free access to the Home department, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 44m from the lift.
- The till point(s) is/are clearly signed.
- The height of the Home department till point(s) is/are 102cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/12/2023.
- The hearing loop was working at the time of testing.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Comments
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- Customer orders are taken via tablets.
Costa
- Costa is located on the first floor, at the far end of the store as you exit the lift.
- There is step free access to Costa, via lift.
- There is step free access throughout.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 95cm.
- There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Some tables are permanently fixed.
- Chairs are not permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 10m from the entrance/opening.
- The nearest table is approximately 4m from the counter.
- The distance between the floor and the lowest dining table is 72cm.
- The distance between the floor and the highest dining table is 74cm.
- There is clear manoeuvring space throughout.
- Drinking straws are available.
- Two handle cups are available on request.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Costa does play background music.
- WiFi is available in Costa.
Accessible Toilet(s) (Left Hand Transfer)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located on the first floor, to the rear right of the store as you exit the lift.
- This accessible toilet is approximately 45m (49yd 8in) from the lift.
- There is step-free access into the accessible toilet, via lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile, pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 145cm x 210cm (4ft 9in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 86cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
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Colour Contrast and Lighting
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- There is a good contrast between the external door and wall.
- There is a good contrast between the internal door and wall.
- There is a good contrast between the dropdown rail(s) and wall.
- There is a good contrast between the wall-mounted grab rail(s) and wall.
- The toilet seat has a good colour contrast.
- There is a good contrast between the walls and floor.
- The lighting levels are good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 82cm (2ft 8in).
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Comments
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- This is also the male toilet.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the first floor, to the rear right of the store as you exit the lift.
- The female toilet(s) is/are approximately 46m (50yd 11in) from the lift.
- There is step-free access into the female toilet(s), via lift.
- There is tactile, pictorial and written text signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is push.
- There is a flashing fire alarm beacon within the toilets.
- Lighting levels are good.