Skip to main content

Next - Leicester - Highcross Shopping Centre

Unit MSU8 Highcross Shopping Centre, Bath House Lane, Leicester, LE1 4SA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Home till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Leicester.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is multi-storey.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 240cm x 500cm (7ft 10in x 16ft 5in).
    • The dimensions of the designated bays vary in size.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are available.
    • The car park surface is concrete.
    • There is not a designated drop-off point.
  • Comments View
    • There is information at the entrance regarding payment terms but no mention of concessions for Blue Badge holders.

Approach (Lower Mall)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • This store is situated over 3 storeys within Highcross Shopping Centre. It can be accessed from the Lower Mall and the Upper Mall of the shopping centre. The mezzanine level does not have external access, only escalator or lift access from within the store.
    • There are fixed bollards on the approach.
    • The minimum width between the bollards/wall is 120cm.
    • The bollards do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Lower Mall)

  • Entrance View
    • This information is for the entrance located on the Lower Mall of the shopping centre.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • There are security barriers at this entrance.

Approach (Upper Mall)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step-free access on the approach.

Outside Access (Upper Mall)

  • Entrance View
    • This information is for the entrance located on the Upper Mall of the shopping centre.
    • The entrance area/door is clearly signed.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • There are security barriers at this entrance.

Childrenswear

  • Childrenswear View
    • Childrenswear is located on the lower mall, ahead as you enter the lower mall entrance.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 22m from the lower mall entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Childrenswear till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 4 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 138cm.
    • The dimensions of the accessible fitting room(s) are 196cm x 255cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 120cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 3 standard fitting room(s) within Childrenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Escalator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the left as you enter the lower mall entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are lower mall and upper mall and mezzanine.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located in the far right corner as you enter the lower mall entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 50m (54yd 2ft) from the lower mall entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are lower mall and upper mall and mezzanine.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a good colour contrast between the external lift controls and the control plate.
  • There is a good colour contrast between the external lift control plate and the wall.
  • The clear door width is 86cm (2ft 10in).
  • The dimensions of the lift are 186cm x 206cm (6ft 1in x 6ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Womenswear

  • Womenswear View
    • Womenswear is located on the upper mall, ahead as you enter the upper mall entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 45m from the upper mall entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Womenswear till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 16 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lingerie

  • Lingerie View
    • Lingerie is located on the upper mall, to the rear of Womenswear.
    • There is step free access to Lingerie.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Lingerie aisle(s).
  • Accessible Fitting Room(s) View
    • There is/are 1 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 86cm.
    • The dimensions of the accessible fitting room(s) are 186cm x 206cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 9cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 130cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Comments View
    • The Lingerie department shares the Womenswear counter.
    • The accessible fitting room is kept locked and has to be opened by a member of staff.

Home

  • Home View
    • The Home department is located on the upper mall, to the far right of Womenswear.
    • There is step free access to the Home department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 80m from the upper mall entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Menswear

  • Menswear View
    • Menswear is located on the mezzanine level, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 35m from the lift.
    • The till point(s) is/are not clearly signed.
    • The height of the Menswear till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 13 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 106cm.
    • The dimensions of the accessible fitting room(s) are 223cm x 280cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 120cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 70cm.
  • Standard Fitting Room(s) View
    • There is/are 12 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Public Facilities

  • A Changing Places facility is available within the shopping centre.
  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.