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Next - Milton Keynes - Home Only Store

Unit C, Central Retail Park, Patriot Drive, Milton Keynes, MK13 8PU

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Home till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Home till point(s) and within Costa.

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Milton Keynes Central.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is block paving.
    • The dropped kerb does not have tactile paving.
    • There is not a designated drop-off point.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There are fixed bollards on the approach.
    • The minimum width between the bollards/wall is 100cm.
    • The bollards have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Home)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.

Outside Access (Costa)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Home (Ground Floor)

  • Home View
    • The Home department is located on the ground floor.
    • There is step free access to the Home department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within the Home department.
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 25m from the Home entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Comments View
    • There is an ordering point.
    • The height of the desks is 76cm.
    • There are stools at the desks.

Costa

  • Costa is located on the ground floor, to the right of the store as you enter the Home entrance.
  • There is step free access to Costa.
  • There is step free access throughout.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 109cm.
  • There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Some tables are permanently fixed.
  • Chairs are not permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m from the entrance/opening.
  • The nearest table is approximately 4m from the counter.
  • The distance between the floor and the dining tables is 72cm.
  • There is clear manoeuvring space throughout.
  • Drinking straws are available.
  • Two handle cups are not available.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Costa does play background music.
  • WiFi is not available in Costa.
  • Comments View
    • Tables and chairs with armrests are available outside the front of Costa.

Other Floors (Front)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left of the store as you enter the Home entrance.
    • The stairs are approximately 22m from the Home entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the left of the store as you enter the Home entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are ground floor and first floor.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Other Floors (Rear)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear of the store as you enter the Home entrance.
    • The stairs are approximately 29m from the Home entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the store as you enter the Home entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 39m (42yd 1ft) from the Home entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a good colour contrast between the external lift controls and the control plate.
  • There is a good colour contrast between the external lift control plate and the wall.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 160cm x 200cm (5ft 3in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Home (First Floor)

  • Home View
    • The Home department is located on the first floor, ahead as you exit the lift.
    • There is step free access to the Home department, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 22m from the lift.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Comments View
    • There is an order point.
    • The height of the desks is 79cm.
    • There are stools at the desks.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the ground floor, to the right of the store as you enter the Home entrance, in Costa.
    • This accessible toilet is approximately 31m (33yd 2ft) from the Home entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 148cm x 220cm (4ft 10in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 120cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is push.
    • There is not a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • There is a good contrast between the external door and wall.
    • There is a good contrast between the internal door and wall.
    • There is not a contrast between the dropdown rail(s) and wall.
    • There is not a contrast between the wall-mounted grab rail(s) and wall.
    • There is a good contrast between the wash basin wall-mounted grab rail(s) and wall.
    • The toilet seat has a good colour contrast.
    • There is a good contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 84cm (2ft 9in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on the ground floor, to the right of the store as you enter the Home entrance, in Costa.
    • The shared toilet(s) is/are approximately 31m (33yd 2ft) from the Home entrance.
    • There is step-free access to the shared toilet(s).
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are good.