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North Hertfordshire Leisure Centre

Baldock Road, Letchworth Garden City, Hertfordshire, SG6 2ER

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Access Guide

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Introduction

  • Services / facilities within the building include a main pool, a small pool, fitness suite, sports hall, dance and exercise studios, a sauna and steam room, a creche, squash courts and a cafe.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Letchworth Garden City.

Opening Times (Centre)

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 08:00 - 19:00.
  • Sunday 07:00 - 21:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 500cm x 550cm (16ft 5in x 18ft 1in).
    • The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.
    • The furthest Blue Badge bay is 65m (71yd 3in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are parent and child bays also available near the Blue Badge parking bays.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 110cm (3ft 7in).

Reception

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • There is a swipe card wide barrier entrance available which is 100cm in width.
    • This barrier is located beyond the second entrance door.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the fitness suite and dance/exercise studios.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Eating and Drinking (Cafe)

  • The following information is for the cafe.
  • The cafe is located to the left as you enter, opposite reception.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the cafe entrance.
  • The standard height for tables is 77cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are not available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Sauna and Steam Room

  • This facility is located at the rear of the venue on the ground floor.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is a ramped entrance into the water.
  • There is a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • There is a water slide available, accessed by steps, with handrails on both sides.
    • A smaller pool for children with ramped access is also available.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located beyond reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 25m (27yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platform)

  • There is a lift for public use.
  • The lift is located at the rear of the venue, past the steam and sauna rooms.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 80m (87yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 30m (32yd 2ft) from the lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are light.
    • The opening is 120cm (3ft 11in) wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is by the company.
    • Equipment suitable for mobility or sensory impaired users includes free weights, and the arm cycle ergometer.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Shower (Wet Side)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the changing rooms.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 45cm (1ft 6in).
  • There is level access to the services from the accessible shower facilities.

Standard Changing Room (Wet Side - Male)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 30m (32yd 2ft) from the main entrance.
  • The standard changing room(s) is/are approximately 20m (21yd 2ft) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the sports hall.
  • The standard changing room(s) surveyed is/are located off the main corridor on the ground floor.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a shallow step.
  • Comments View
    • There are similar female changing rooms next to male facility.

Standard Changing Room (Dry Side - Male)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 70m (76yd 1ft) from the main entrance.
  • The standard changing room(s) is/are approximately 55m (60yd 5in) from the reception desk.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the squash courts.
  • The standard changing room(s) surveyed is/are located to the rear right of the ground floor.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Standard Changing Room (Dry Side - Members)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 85m (92yd 2ft) from the main entrance.
  • The standard changing room(s) is/are approximately 65m (71yd 3in) from the reception desk.
  • The standard changing room(s) is/are approximately 8m (8yd 2ft) from the sauna and steam room.
  • The standard changing room(s) surveyed is/are located at the rear of the venue to the left.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Toilet (Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 65m (71yd 3in) from the main entrance.
    • This accessible toilet is located to the rear right of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 400cm (4ft 11in x 13ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s) (Wet Side)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.