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Norwich Station

Station Approach, Norwich, Norfolk, NR1 1EF

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Norwich.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 388cm x 465cm (12ft 9in x 15ft 3in).
    • The nearest designated bay is 80m (87yd) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located leading from the car park.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 136cm (4ft 6in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 136cm (4ft 6in) wide.
  • Comments View
    • This entrance opens onto the station concourse.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance from the car park.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Ticket Office)

  • The reception desk is 7m (22ft 12in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • The Ticket Office is located to the left of the entrance as you enter the station.

Inside Access (Station Concourse)

  • There is level access to the service.
  • Lighting levels are bright.
  • Comments View
    • There are barriers leading from the concourse to the platforms, including ones that are 90 cm wide.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 45m (49yd) from the main entrance.
    • The accessible toilet is located next to platform 5.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from from the Customer Service desk.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 150cm x 214cm (4ft 11in x 7ft 0in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 63cm (2ft 1in).
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 75cm (2ft 6in) high.
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • WH Smith is located to the left of the concourse as you enter the station from the car park.
    • The Customer Service Desk is located to the right of the concourse as you enter the station from the car park.
    • There is a separate baby changing room next to the adapted toilet.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located adjacent to WH Smith.
    • The female toilets are 45m (49yd) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located adjacent to WH Smith.
    • The male toilets are 45m (49yd) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.
  • Comments View
    • WH Smith is located to the left of the concourse as you enter the station from the car park.
    • The Customer Service Desk is located to the right of the concourse as you enter the station from the car park.
    • There is a separate baby changing room next to the adapted toilet.

Train Station

  • There are 6 platform(s) in the station.
  • The station is staffed.
  • There are generally 4 member(s) of staff on duty.
  • There is an office to obtain help.
  • This office is located to the right as you enter the concourse.
  • The train companies operating from within this station are One.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right as you exit the station.
  • The taxi rank is 11m (12yd) from the accessible entrance.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
  • Comments View
    • Platforms 1 to 6 are accessible to a wheelchair user.
    • Shops and services located in the station include: WH Smith, ATM machines, The Pastry Shop, Station Flowers and a convenience shop.

Train Station Platform

  • This information is for platform(s) 1-6.
  • The platform(s) which has/have level access is / are 1-6.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.
  • Comments View
    • The photograph shows the Customer Service Office near Platform 1.