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Novotel

Fishergate, York, YO10 4FD

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Access Guide

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Opening Times

  • Reception is staffed 24 hours per day.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in York.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is York.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 8 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 180cm x 350cm (5ft 11in x 11ft 6in).
    • The nearest designated bay is 16m (17yd) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.
  • Comments View
    • The surface of the main car park is tarmac. The designated bays are on block paving.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 97cm (3ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 104cm (3ft 5in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the drop off point to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The reception desk is 6m (19ft 8in) from the front entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Lighting levels are bright.

Restaurant Bar Internal (Elements)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is varied hot and cold meals.
  • Comments View
    • Plastic/takeaway cups are available.
    • Plastic/takeaway cutlery is not available.
    • Drinking straws are available.

Swimming Pool

  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - 1 - 2 - 3 - 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located past the Reception desk.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G - 1 - 2 - 3 - 4.
  • The lift is 13m (14yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Room

  • General Information View
    • There are 124 rooms in total.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 4 room(s) which has / have accessible ensuite facilities.
  • Accessible Room View
    • The height of the bed is 52cm (1ft 8in).
    • The measurement between the bed base and floor is 25cm (10in).
  • Accessible Ensuite View
    • The door opens outwards.
    • The dimensions of the accessible ensuite are 185cm x 230cm (6ft 1in x 7ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 51cm (1ft 8in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The height of the sink is 81cm (2ft 8in).
    • The tap type is lever.
    • There is not a functional emergency alarm available in the ensuite.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 59cm (1ft 11in).
    • The tap type is twist/turn.
    • There is a shower over the bath.
    • The shower control type is twist/turn.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the walls and floor is good.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Comments View
    • The accessible rooms are located on the 1st floor.
    • The height of the shower control is 78cms.
    • There is a swimming pool.
    • A bath seat is available for the accessible rooms.
    • The adapted rooms have interconnecting doors with the adjacent rooms, so a carer can stay in the next room.
    • Vibrating pillows are available on request in all rooms.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • This accessible toilet is 25m (27yd 1ft) from the accessible entrance.
    • This accessible toilet is located past the lifts, next to the conference rooms.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 186cm x 196cm (6ft 1in x 6ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • The tap type is lever.
    • The emergency alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 51cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 110cm (3ft 7in) high.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 112cm (3ft 8in) high.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 104cm (3ft 5in) high.
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the accessible toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.