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ODEON - Darlington

Northgate, Darlington, County Durham, DL1 1RB

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Access Guide

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Introduction

  • Cinema Information View
    • The cinema has 3 screens in total.
    • Screens 2 and 3 has/have step-free access.
    • Screens 2 and 3 has/have ramped access.
    • Screen 1 has/have stepped access.
    • There are 2 screens with designated seating for disabled visitors.
    • The screens with designated seating include; Screens 2 and 3.
    • There is not a premium large screen format (isense) available.
    • Advanced bookings are available.
    • Concessions are available.
    • Tickets are free for companions/carers.
    • Visitors can use the Cinema Exhibitors Association Card at the cinema.
    • Some films are rotated between screens.
    • Assistance dogs are welcomed in the cinema screens.
  • Additional Information View

Audio Description, Subtitles and Autism Friendly

  • Audio Description and Screen Hearing Enhancement System View
    • Films can be audio described.
    • Headsets are used for the audio description.
    • The equipment used has dual channel capability; one channel provides audio description, the other provides hearing enhancement for the film soundtrack.
    • The body packs/headsets/neck loops are used for both channels.
    • The audio description equipment is collected from a member of staff.
    • Staff are trained to issue equipment.
    • All screens is/are used for audio description.
  • Subtitled Screenings View
    • Some subtitled screenings are available.
    • There is/are a minimum of 2 subtitled screening(s) per week.
    • Subtitled screenings are available on selected days of the week.
    • Subtitled screenings are available on Sundays and Tuesdays.
    • Subtitled screenings are available at a mixture of peak and off-peak times.
    • Screens 2 and 3 is/are used for subtitled screenings.
  • Autism Friendly Screenings View
    • Some autism friendly screenings are available.
    • There is/are a minimum of 1 autism friendly screening(s) per month.
    • Autism friendly screenings are available on Sundays only.
    • Autism friendly screenings are available at off-peak times only.
    • Screen 2 is/are used for autism friendly screenings.
    • Advertisements or trailers are not played before autism friendly screenings.
    • Autism friendly screenings start at the advertised performance time.
    • There is not a large white clock within the screen(s) showing autism friendly screenings.
    • There is large, clear directional signage to the screen(s) showing autism friendly screenings.
    • There is not pictorial signage to the screen(s) showing autism friendly screenings.
    • The lighting levels in the screen(s) showing autism friendly screenings are turned up a little.
    • The sound levels in the screen(s) showing autism friendly screenings are turned down.
    • Site routing maps and screen seating plans are available.
    • There is a quiet area available within the cinema.
    • There is a chair/seat within the quiet area.
    • Guests can bring their own food and drink into the screen(s).
    • Carers/parents/companions can visit the cinema in advance to familiarise themselves with the surroundings.

Getting Here

Getting Help and Assistance

  • Help and Assistance View
    • There is not a member of staff trained in British Sign Language, please phone the venue in advance for more information.
    • The alternative formats documents can be provided in include; large print on request.
    • There is not an assistance dog toilet or toileting area at the venue/nearby.
    • Water bowls for assistance dogs are available.
    • There are not mobility aids available.
  • Additional Contact Details View
    • The telephone number for the Disability & Accessibility Helpline is 0800 138 3315.
    • The textphone number for the Disability & Accessibility Helpline is 18001 0808 1560 609.
    • The telephone number for the Cinema Exhibitors' Association (CEA) Card is 01244 526 016.
    • The textphone number for the Cinema Exhibitors' Association (CEA) Card is 18001 01244 526 016.
    • The email address for the Cinema Exhibitors' Association (CEA) Card is info@ceacard.co.uk.
    • The website for the Cinema Exhibitors' Association (CEA) Card is https://www.ceacard.co.uk.

Public Parking (Provided by Darlington Borough Council)

  • Standard on street parking is available.
  • There is not a car park for public use within approximately 200m (219yd).
  • There is not a/are not clearly marked drop-off point(s).

Approach

  • The surface of the approach is tarmac and concrete tiles.
  • The approach surface is uneven in places.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 94cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • There are 3 sets of manual double doors to the left of the automatic door.
    • There is a shallow step, ranging from 3cm - 6cm in front of the manual doors.

Foyer

  • Cinema Foyer View
    • The cinema foyer is located ahead as you enter via the main entrance.
    • There is step-free access to the cinema foyer.
    • There is step-free access throughout the foyer.
    • The type of flooring in the foyer is carpet and laminate.
    • There is some flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
    • The lighting levels are good.
    • Wayfinding signage is available.
    • The foyer does play background music.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
  • Food and Drink Counter(s) View
    • There is a/are food/drink counter(s) within the foyer.
    • The counter(s) is/are located to the right as you enter via the main entrance.
    • The nearest counter is approximately 5m (5yd 1ft) from the main entrance.
    • The counter(s) is/are clearly visible from the entrance.
    • There is step-free access to the counter(s).
    • There is a clear unobstructed route to the counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
    • The counter(s) is/are not placed in front of a background which is patterned.
    • The lighting levels at the counter(s) are good.
    • The height of the counter(s) is/are 103cm.
    • There is sufficient space to write or sign documents on the counter(s).
    • There is a/are lowered section(s) of the counter(s).
    • The height of the lowered section(s) at the counter(s) is 86cm.
    • There is sufficient space to write or sign documents on the lowered section(s) of the counter(s).
    • There is not a clear knee recess beneath the low/lowered section(s) of the counter(s).
    • Clipboards can be provided to anyone who is unable to use the counter(s).
    • There is a hearing assistance system at the counter(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Plastic/takeaway cups are available.
    • Drinking straws are available.
    • There are hand held menus and menu boards/signs available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can bring food/drink to screens if required.
    • Tickets can be purchased from the food/drink counter(s).

Getting Around

  • There is step-free access throughout the ground floor.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and laminate.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
  • The lighting levels are varied.
  • Access to other floors/levels is via stairs.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • This venue does play background music in public areas.
  • Music is played throughout the building.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • There are fixed loops at all counters and in the screens.

Ramp(s) or Slope(s) (Screen 2, Screen 2 Accessible Toilet, Screen 2 Standard Female Toilets)

  • There is a ramp/slope located leading to Screen 2.
  • The ramp/slope is used to access Screen 2, the Screen 2 accessible toilet and the Screen 2 standard female toilets.
  • The gradient of the ramp/slope is slight.

Accessible Toilet(s) (Screen 2)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located on the ground floor, in the foyer between the 2 sets of entrance doors to Screen 2.
  • This accessible toilet is approximately 14m (15yd 11in) from the main entrance.
  • There is ramped/sloped access to the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is not self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 177cm x 198cm (5ft 10in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 109cm (3ft 7in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 101cm (3ft 4in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 101cm (3ft 4in).
  • There is not a hand dryer.
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

Standard Toilet(s) (Screen 2)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located on the ground floor, at the rear of Screen 2.
  • The female toilet(s) is/are approximately 19m (20yd 2ft) from the main entrance.
  • There is ramped/sloped access to the female toilet(s).
  • There is written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • Access to Standard Female Toilet(s) View
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is push.
    • There is not a lowered hand dryer available.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the ground floor, along the corridor at the front of Screen 2.
    • The male toilet(s) is/are approximately 33m (36yd 3in) from the main entrance.
    • There is ramped/sloped access to the male toilet(s).
    • There is written text signage on or near the toilet door.
    • There is not a lowered urinal available.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is push.
    • There is not a lowered hand dryer available.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Comments View
    • There is a medium height step (10cm) to access the urinals in the standard male toilets.
    • There are similar standard toilets in Screen 3.

Ramp(s) or Slope(s) (Screen 2 Standard Male Toilets)

  • There is a ramp/slope located in the corridor to the rear left of Screen 2.
  • The ramp/slope is used to access the Screen 2 standard male toilets.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

Screen (Screen 2)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 2.
  • This information is for the entrance located on the ground floor, to the rear left of the foyer.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 153cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 153cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row J (rear of the screen).
  • The gradient of the ramp/slope is slight.
  • There are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are low.
  • The ramp/slope is not clearly illuminated before and after screenings.
  • The ramp/slope is not clearly illuminated during screenings.
  • The type of flooring is carpet and vinyl.
  • There are seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 38cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located in the foyer between the 2 sets of entrance doors for this screen.
  • Screen Information View
    • The access to the majority of seating is located to one side of the seats (against wall) and in the centre of the seats.
    • There is ramped/sloped access to the majority of seating.
    • The gradient of the ramp/slope is steep.
    • There are not handrail(s) at the ramp.
    • The width of the ramp/slope is 104cm.
    • The lighting levels at the ramp/slope are low.
    • The ramp/slope is not clearly illuminated before and after screenings.
    • The ramp/slope is not clearly illuminated during screenings.
    • The designated seating area(s) is/are located in Row J at the rear of the screen.
    • The designated seating area(s) is/are approximately 9m from the front of the screen.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is step-free access to the designated seating area(s).
    • There is/are 2 designated space(s) for wheelchair users in this screen.
    • Wheelchairs may be left with you.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to you and in front of you.
    • There is sufficient space for an assistance dog to rest next to you.

Screen (Screen 3)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 3.
  • This information is for the entrance located on the ground floor, to the rear right of the foyer.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 152cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 152cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row L (rear of the screen).
  • The type of flooring is carpet and vinyl.
  • There are seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 38cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located in the Screen 2 foyer area.
  • Screen Information View
    • The access to the majority of seating is located in the centre of the seats.
    • There is ramped/sloped access to the majority of seating.
    • The gradient of the ramp/slope is steep.
    • There are not handrail(s) at the ramp.
    • The width of the ramp/slope is 129cm.
    • The lighting levels at the ramp/slope are low.
    • The ramp/slope is not clearly illuminated before and after screenings.
    • The ramp/slope is not clearly illuminated during screenings.
    • The designated seating area(s) is/are located in Row L at the rear of the screen.
    • The designated seating area(s) is/are approximately 9m from the front of the screen.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is ramped/sloped access to the designated seating area(s).
    • There is/are 1 designated space(s) for wheelchair users in this screen.
    • Wheelchairs may be left with you.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to you and in front of you.
    • There is sufficient space for an assistance dog to rest next to you.
    • There is a steep slope (5-6 degrees) leading from the entrance to the designated seating area (shown in photographs 13 and 14).

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the left side of the foyer as you enter via the main entrance.
  • The stairs are approximately 9m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • The area(s) on the floors which are not accessible is/are Screen 1.
  • Comments View
    • The central handrail extends horizontally at the top and bottom.
    • The right and left handrails extend horizontally at the top only.

Screen (Screen 1)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 1.
  • This information is for the entrance located on the first floor, to the right as you exit the stairs.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 154cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row E (middle of the screen).
  • There is/are 11 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low.
  • The steps are not clearly illuminated before and after screenings.
  • The steps are not clearly illuminated during screenings.
  • The entrance surveyed was at the left hand side of the screen.
    There is a similar entrance at right hand side of the screen.
  • The type of flooring is carpet, vinyl and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 33cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located on the ground floor.
  • Screen Information View
    • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are wall mounted.
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low.
    • The steps are not clearly illuminated during screenings.
    • The steps are not clearly illuminated before and after screenings.
    • There is no designated seating for this screen.
      The steps on the right have a handrail on the right.
      The steps on the right have a handrail on the left.
      There are no handrails for the central steps.

Standard Toilet(s) (Screen 1)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located on the first floor, just beyond the right-hand entrance to Screen 1.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the top of the stairs.
  • There is stepped access to the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • Access to Standard Female Toilet(s) View
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is push.
    • There is not a lowered hand dryer available.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor, just beyond the left-hand entrance to Screen 1.
    • The male toilet(s) is/are approximately 5m (5yd 1ft) from the top of the stairs.
    • There is stepped access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal available.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is push.
    • There is not a lowered hand dryer available.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the Screen 1 standard female and male toilets.
    • There is stepped access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 82cm (2ft 8in).
  • Comments View
    • There is 1 medium height step (13cm) to the urinals in the standard male toilet.