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ODEON Luxe - London Haymarket

11-18 Panton Street , London, SW1Y 4DP

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Access Guide

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Introduction

Audio Description, Subtitles and Autism Friendly

  • Audio Description and Screen Hearing Enhancement System View
    • Films can be audio described.
    • Headsets are used for the audio description.
    • The equipment used has dual channel capability; one channel provides audio description, the other provides hearing enhancement for the film soundtrack.
    • The body packs/headsets/neck loops are used for both channels.
    • The audio description equipment is collected from the foyer.
    • Staff are trained to issue equipment.
    • All screens is/are used for audio description.
  • Subtitled Screenings View
    • Some subtitled screenings are available.
    • There is/are a minimum of 2 subtitled screening(s) per week.
    • Subtitled screenings are available on various days of the week.
    • Subtitled screenings are available at a mixture of peak and off-peak times.
    • All screens can be used for subtitled screenings.
  • Autism Friendly Screenings View
    • Autism friendly screenings are not available.

Getting Here

  • The cinema is located in Panton Street in London's West End close to Leicester Square.
    Panton Street is one way.
    Panton Street can be reached by car via Haymarket/A4 by turning into Orange Street followed by the 2nd left onto Whitcomb Street and then the 1st left onto Panton Street.
    The cinema is located immediately on the left.
  • There is no on street parking, however there is a Q-Park car park just behind the cinema with the entrance located on Whitcomb Street.
  • There is a bus stop within 150 metres of the cinema.
  • The nearest bus stop is the Haymarket Charles II Street (Stop P), which is located on Haymarket.
    The bus stop is approximately 2 minutes walk from the cinema and is served by numerous bus routes.
  • For more information on Transport for London buses please click here (opens new tab).
  • The nearest Railway Station is Charing Cross.
  • Charing Cross Station is the approximately 0.4 miles (8 minute walk) from the cinema via the A4, Whitcomb Street or Orange Street.
    The station is managed by Network Rail.
    There is step free access at Charing Cross Station from the Strand entrance.
  • For more information on Charing Cross Station please click here (opens new tab).
  • For more information on train timetables and tickets please click here (opens new tab).
  • The nearest underground station is Leicester Square or Piccadilly Circus.
  • Leicester Square Underground Station (Northern Line/Piccadilly Line) is approximately 0.2 miles (4 minute walk) from the cinema via Cranbourne Street and Leicester Square or via Charing Cross Rod/A400 and Orange Street.
    Piccadilly Circus Underground Station (Piccadilly Line/Bakerloo Line/Jubilee Line) is approximately 0.2 miles (3 minute walk) from the cinema via Coventry Street, Haymarket/A4 and Panton Street.
    The nearest underground station with step free access is Green Park (Piccadilly Line/Victoria Line).
  • For more information on Leicester Square, Piccadilly Circus and Green Park Underground Stations please click here (opens new tab).

Getting Help and Assistance

  • Help and Assistance View
    • There is not a member of staff trained in British Sign Language, please phone the venue in advance for more information.
    • The alternative formats documents can be provided in include; large print.
    • There is not an assistance dog toilet or toileting area at the venue/nearby.
    • Water bowls for assistance dogs are available.
    • There are not mobility aids available.
    • Evac chairs are available and staff are trained in how to use them.
  • Additional Contact Details View
    • The telephone number for the Disability & Accessibility Helpline is 0800 138 3315.
    • The textphone number for the Disability & Accessibility Helpline is 18001 0808 1560 609.
    • The telephone number for the Cinema Exhibitors' Association (CEA) Card is 01244 526 016.
    • The textphone number for the Cinema Exhibitors' Association (CEA) Card is 18001 01244 526 016.
    • The email address for the Cinema Exhibitors' Association (CEA) Card is [email protected].
    • The website for the Cinema Exhibitors' Association (CEA) Card is https://www.ceacard.co.uk.
  • Comments View
    • Staff who speak Italian and Spanish are on duty the majority of the time at this cinema.

Emergency Refuge Point

Public Parking (Provided by Q-Park Leicester Square)

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building to the right.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 134cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the building to the left.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 122cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • The push pad to operate the automatic doors is on the left of the entrance.

Foyer

  • Cinema Foyer View
    • The cinema foyer is located ahead as you enter.
    • There is step-free access to the cinema foyer.
    • There is step-free access throughout the foyer.
    • The type of flooring in the foyer is carpet, wood and laminate.
    • There is some flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring in the foyer which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Wayfinding signage is not available.
    • The nearest seating is located on the first floor landing.
    • The foyer does play background music.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
    • There are 2 self service ticket machines (photograph 4).
      One is at a lower level with the lowest point of the touch screen at 127cm and the highest point at 150cm.
      The card reader is 112cm high.
  • Food and Drink Counter(s) View
    • There is a/are food/drink counter(s) within the foyer.
    • The counter(s) is/are located to the right as you enter via the accessible entrance.
    • The nearest counter is approximately 4m (4yd 1ft) from the accessible entrance.
    • The counter(s) is/are clearly visible from the entrance.
    • There is step-free access to the counter(s).
    • There is a clear unobstructed route to the counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
    • The counter(s) is/are not placed in front of a background which is patterned.
    • The lighting levels at the counter(s) are good.
    • The height of the counter(s) is/are 86cm.
    • There is sufficient space to write or sign documents on the counter(s).
    • There is not a/are not lowered section(s) of the counter(s).
    • There is a hearing assistance system at the counter(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Plastic/takeaway cups are available.
    • Drinking straws are not available.
    • There are hand held menus, menu boards/signs and wall menus available.
    • Menus are not available in Braille.
    • Menus are available in large print.
    • Picture menus are not available.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can bring food/drink to screens if required.
    • Tickets can be purchased from the food/drink counter(s).
  • Comments View
    • There is a self service area with drinks and snacks to the right of the foyer counter (photograph 5).
    • There is no seating available in the foyer area.
    • The nearest seating on the first floor is shown in photographs 6 and 7.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter via the accessible entrance.
    • This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the foyer.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is not self-closing.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 148cm x 187cm (4ft 10in x 6ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is not a lateral transfer space.
    • There is not a spatula type lever flush.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 89cm (2ft 11in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 69cm (2ft 3in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 102cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 90cm (2ft 11in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Comments View
    • There is a dropdown rail on the left as you face the toilet.

Getting Around

  • There is step-free access throughout the ground floor.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet, wood and laminate.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all areas.
  • There are seats with armrests on both sides at regular intervals.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs and lift.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is provided.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • This venue does play background music in public areas.
  • Music is played at a low level in the foyer.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • The hearing loop is located in the foyer.

Step(s) (Ground to Mezzanine)

  • There is a/are step(s) located on the left of the foyer.
  • The step(s) is/are used to access the mezzanine floor where Screens 1-2 are located and the staircases leading to Screens 3-4.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (Ground to Mezzanine)

  • There is a lift for public use.
  • The lift is located to the left as you enter via the accessible entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 2m (2yd 7in) from the accessible entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, M.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 84cm x 138cm (2ft 9in x 4ft 6in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The control to operate the platform lift is at a height of 77cm and is located on the left side middle rail of the lift when going from the ground to mezzanine floor.
    • The clear door width to exit the platform lift at the mezzanine level is 79cm.
    • There is a short steep ramp to access the platform lift from the ground floor (photograph 3).

Screen (Screen 1)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 1.
  • This information is for the entrance located to the right as you exit the platform lift.
  • There is step-free access at this entrance, via lift.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 106cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 91cm.
  • The entrance door(s) is/are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row E (rear of the screen).
  • The type of flooring is carpet and laminate.
  • The seats are electric reclining seats with footrests and armrests.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 110cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located to the left as you enter the building via the accessible entrance.
  • Screen Information View
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are low.
    • The steps are clearly illuminated during screenings.
    • The steps are clearly illuminated before and after screenings.
    • The designated seating area(s) is/are located in Row E at the rear of the screen.
    • The designated seating area(s) is/are approximately 10m from the front of the screen.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is step-free access to the designated seating area(s).
    • There is/are 1 designated space(s) for wheelchair users in this screen.
    • Wheelchairs may be left with you.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to you.
    • There is sufficient space for an assistance dog to rest next to you.
    • The designated seating area is shown in photograph 4.

Standard Toilet(s) (Screen 1)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located through the exit doors that are to the left of the front row of Screen 1.
    • The female and male toilets are approximately 3m (3yd 10in) from the Screen 1 exit doors.
    • There is stepped access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal available in the male toilet(s).
    • The height of the lowered urinal is 51cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is push.
    • There is a lowered hand dryer available.
    • The height of the lowered hand dryer is 98cm.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Comments View
    • The standard toilets are located internally within each of the 4 screens, through the exit doors at the front row of each screen.
    • The standard toilets can only be reached via the steps leading to the front row of the screens.
    • Standard toilets in Screen 1 are shown in photographs 1 and 2.
    • Standard toilets in Screen 3 are shown in photographs 3 and 4.
    • Standard toilets in Screen 4 are shown in photographs 5 and 6.

Screen (Screen 2)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 2.
  • This information is for the entrance located to the right as you exit the platform lift.
  • There is step-free access at this entrance, via lift.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 99cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 91cm.
  • The entrance door(s) is/are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row E (rear of the screen).
  • The type of flooring is carpet and laminate.
  • The seats are electric reclining seats with footrests and armrests.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 114cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located to the left as you enter the building via the accessible entrance.
  • Screen Information View
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are low.
    • The steps are clearly illuminated during screenings.
    • The steps are clearly illuminated before and after screenings.
    • The designated seating area(s) is/are located in Row E at the rear of the screen.
    • The designated seating area(s) is/are approximately 12m from the front of the screen.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is step-free access to the designated seating area(s).
    • There is/are 1 designated space(s) for wheelchair users in this screen.
    • Wheelchairs may be left with you.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to you.
    • There is sufficient space for an assistance dog to rest next to you.
    • The designated seating area is shown in photograph 4.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the mezzanine level corridor.
  • The stairs are approximately 7m from the accessible entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Mezzanine, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • The service(s) on the floors which are not accessible is/are Screens 3 and 4.
  • Comments View
    • There is an identical staircase to the right of the mezzanine level corridor (photographs 5, 6, 7 and 8).

Screen (Screen 3)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 3.
  • This information is for the entrance located on the first floor.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 94cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 98cm.
  • The entrance door(s) is/are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row E (rear of the screen).
  • The type of flooring is carpet and laminate.
  • The seats are electric reclining seats with footrests and armrests.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 123cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located to the left as you enter the building via the accessible entrance.
  • Screen Information View
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are low.
    • The steps are clearly illuminated during screenings.
    • The steps are clearly illuminated before and after screenings.
    • There is no designated seating area for wheelchair users in this screen.

Screen (Screen 4)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 4.
  • This information is for the entrance located on the first floor.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 91cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 93cm.
  • The entrance door(s) is/are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row E (rear of the screen).
  • The type of flooring is carpet and laminate.
  • The seats are electric reclining seats with footrests and armrests.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 114cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located to the left as you enter the building via the accessible entrance.
  • Screen Information View
    • The access to the majority of seating is located to one side of the seats (against wall).
    • There is stepped access to the majority of seating.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are low.
    • The steps are clearly illuminated during screenings.
    • The steps are clearly illuminated before and after screenings.
    • There is no designated seating area for wheelchair users in this screen.