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One New Change

1 New Change, City of London, London, EC4M 9AF

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Access Guide

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Introduction

  • One New Change has a total of eight floors comprising of offices on the top four floors, a public terrace at roof level on the sixth floor, and shops on the Lower Ground, Ground and First Floor. .
  • The general public are not able to access the second, third, fourth or fifth floor without a swipe card as offices are located on these floors.
  • There are a number of venues available throughout the centre. For more information please visit the One New Change website.

Opening Times

  • Monday 10:00 - 19:00.
  • Tuesday 10:00 - 19:00.
  • Wednesday 10:00 - 19:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 19:00.
  • Saturday 10:00 - 18:00.
  • Sunday 12:00 - 18:00.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in London.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest National Rail station is Cannon Street.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is St. Paul's.
  • Comments
    • The nearest DLR station is Bank.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 189cm x 754cm (6ft 2in x 24ft 9in).
    • On street Blue Badge parking is located on Watling Street, to the right when facing the Watling Street entrance.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Watling Street.
    • There is not a designated drop off point.
  • Comments
    • The standard on street parking is one long strip.

Outside Access (Main Reception Entrance)

  • This information is for the entrance located on Watling Street.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 157cm (5ft 2in) wide.
  • Comments
    • There are two identical entrances to gain access to the main reception.

Level Change (Main Reception Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.

Reception (Main Reception)

  • The desk is 4m (4yd 1ft) from the main reception entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Outside Access (Cheapside Entrance)

  • This information is for the entrance located on Cheapside.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 144cm.

Level Change (Cheapside Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.

Outside Access (New Change Entrance)

  • This information is for the entrance located on New Change.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 150cm.

Level Change (New Change Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.

Outside Access (Bread Street Entrance)

  • This information is for the entrance located on Bread Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • Bollards are located in the walkway of the entrance. The minimum width between the bollards is 146cm.

Level Change (Bread Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.

Outside Access (Watling Street Entrance)

  • This information is for the entrance located on Watling Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 154cm.

Level Change (Watling Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music/noise.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Route finding signage is available.
  • No Braille signage is available.
  • No tactile signage is available.
  • Pictorial signage is available.
  • The type of flooring in walkways and corridors is tiles.
  • Comments
    • Seating is available throughout the centre.
    • Cash machines are available within the centre.
    • There is signage on the lower ground and first floor with arrows, giving directions to public toilets.

Level Change (Roof Terrace)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located to the left as you enter the roof terrace.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left as you enter the roof terrace.
  • There is / are 2 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments
    • There are a number of steps and ramps/slopes on the roof terrace.
    • Some of the level changes have three steps and some have two steps, all steps are medium height.
    • The ramps/slopes along the left side going up overcome all of the steps.

Other Floors

  • Steps
    • The floors which are accessible by stairs are LG-G-1.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G-1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments
    • The main staircase is located in the middle of the centre. This gives access to the lower ground, ground & first floors.
    • There are two escalators located nearest to the Bread Street entrance and a set of escalators located at the New Change entrance.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of One New Change.
  • The floors which are accessible by this lift are LG-G-1-6.
  • The lift is 32m (34yd 2ft) from the Bread Street entrance.
  • The dimensions of the lift are 166cm x 234cm (5ft 5in x 7ft 8in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting levels in the lift are bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments
    • This lift gives access to level 6 of the shopping centre, which is the roof terrace.

Accessible Toilet (Lower Ground Floor)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 24m (26yd 9in) from the lift.
    • This accessible toilet is located on the lower ground floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 149cm x 221cm (4ft 11in x 7ft 3in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (First Floor)

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 42m (45yd 2ft) from the lift.
    • This accessible toilet is located on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 223cm (4ft 11in x 7ft 4in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 89cm.
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Lower Ground Floor)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located on the lower ground floor.
    • The female and male toilets are 21m (22yd 2ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located on the lower ground floor, next to the accessible toilet in a separate mother & baby room.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s) (First Floor)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located on the first floor.
    • The female and male toilets are 47m (51yd 1ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located on the first floor, next to the accessible toilet in a separate mother & baby room.
    • The height of the baby change table once extended is 96cm (3ft 2in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive Deaf Awareness training.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • A member of staff trained in BSL skills is not normally on duty.