Access Guide
Getting Here
- The shopping centre is located in Central London, within the congestion charge.
- The shopping centre has no parking facilities.
- There is a bus stop within 150 metres of the shopping centre.
- New Change Cannon Street Bus Station (stop SM) is located to the south west of the shopping centre.
New Change Cannon Street Bus Station (stop SM) is served by routes 4, 338 and 521.
Bread Street Bus Station (stop SN) is located to the north of the shopping centre.
Bread Street Bus Station (stop SN) is served by routes 8, 25, 242, N8 and N25. - For more information on the TFL Journey Planner tool, which includes all forms of public transport. The tool has the option to select filters such as step-free routes or maximum walking times please click here (opens new tab).
- For more information on TFL accessibility guides, including large print maps and audio guides to order or download please click here (opens new tab).
- The nearest railway station is City Thameslink.
- City Thameslink Station is approximately 0.4 mile from the shopping centre. There is step-free access at this train station.
- For more information on City Thameslink Station (National Rail) please click here (opens new tab).
- The nearest underground station is St Paul's.
- St Paul's Underground Station is approximately 0.1 mile from the shopping centre, to the north west.
Central Line services run east to west from Ealing Broadway to Epping via Tottenham Court Road. - For more information on St Paul's Underground Station (TFL) please click here (opens new tab).
- The nearest DLR station is Bank.
- Bank DLR Station is approximately 0.3 mile from the shopping centre.
There is step-free access at the station. - For more information on Bank DLR (TFL) please click here (opens new tab).
Getting Help and Assistance
- Guest services associates and Security officers receive Autism Awareness training.
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
Lift (Central - LG, G, 1 and 6)
- There is a lift for public use.
- The lift is located in the centre of the shopping centre.
- Signs indicating the location of the lift are not available from the entrance.
- There is 1 other lift in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G, 1 and 6.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 167cm x 230cm (5ft 6in x 7ft 7in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
External Area(s) (Roof Terrace)
- Digital wayfinders are not available.
- This external area is not covered.
- The type of flooring in this area is stone/concrete paving.
- The following types of seating can be found in this area; stone seating.
- Background music is not played in this area.
- There is step free access in this area.
Level Change (Lower Level Roof Terrace)
- There is a ramp/slope located to the left after exiting the lift.
- The ramp/slope is used to access the lower level of the roof terrace.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The ramp/slope does bypass the step(s).
- There is a/are step(s) located to the left after exiting the lift.
- The step(s) is/are used to access the lower level of the roof terrace.
- There is/are 10 step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Related Access Guides (One New Change)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- One New Change - Lower Ground Floor link (new tab) - click here
- One New Change - Ground Floor link (new tab) - click here
- One New Change - First Floor link (new tab) - click here