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Osterley House

Osterley Park, Jersey Road, Isleworth, Middlesex, TW7 4RB

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Access Guide

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Introduction

  • Comments View
    • A volunteer buggy service from the car park to the House entrance is available, subject to availability of volunteers.
    • If you require more information on the access to the venue, please call 020 8232 5050.
    • .

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Isleworth.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Isleworth.
  • The nearest underground station is Osterley.

Opening Times

  • The venue has seasonal opening times and please contact the venue for details of opening times.
  • Comments View
    • Last entry to the House one hour before closing. Last entry to the Garden 30 mins before closing, or dusk if earlier.
    • Property closed 25 and 26 December.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is open air/surface.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • The car park is over 200m from the venue.
    • There is a designated area in the car park for Blue Badge holders.There is a £7.00 for parking.

Level Change (Front Stairs)

  • There are steps to access this area / service.
  • The steps are located at the front of the house.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 121cm (3ft 12in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located just after the entrance.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are shallow.
  • The steps do not have handrails.

Inside Access

  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are the main exhibits.

Museum

  • Exhibits cannot be audio described.
  • Video tours are not available.
  • Concessions are not available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask a member of staff.

Outside Access (Toilet Block Entrance)

  • This information is for the entrance located in the grounds of the park, near the stable block.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 122cm (4ft 0in) wide.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 2m (2yd 7in) from the toilet block entrance.
    • This accessible toilet is located in the toilet block.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 97cm (3ft 2in).
    • The door is light.
    • The dimensions of the accessible toilet are 256cm x 278cm (8ft 5in x 9ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 149cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Level Change (Toilet Block Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up to the entrance.
  • The ramp/slope gradient is slight.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located within the grounds.
  • A member of staff trained in BSL skills is not normally on duty.