Access Guide
Introduction
- Services / facilities within the building include a Library, a Childrens Library, I.T. Equipment and Printing and Photocopying.
Opening Times
- Monday Closed.
- Tuesday 10:00 - 14:00.
- Wednesday Closed.
- Thursday 10:00 - 18:00.
- Friday 10:00 - 17:00.
- Saturday 10:00 - 14:00.
- Sunday Closed.
Location
- The nearest National Rail station is Newcastle.
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Comments
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- The nearest Metro station is Bank Foot.
- The library is located within the same building as the Customer Service Centre and shares the same toilet and parking facilities.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 4 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 400cm x 420cm (13ft 1in x 13ft 9in).
- The nearest designated bay is 10m (10yd 2ft) from the main entrance.
- The furthest designated bay is 18m (19yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The main door(s) open automatically (towards you).
- The doors are double width.
- The door opening is 227cm (7ft 5in) wide.
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Second set of doors
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- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open automatically (towards you).
- The doors are double width.
- The door opening is 155cm (5ft 1in) wide.
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Comments
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- This entrance opens into the ground floor of the main building.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Outside Access (Denton Park Shopping Centre Entrance)
- This information is for the entrance located at the rear of the venue.
- There is not level access into the venue.
- The main door(s) open automatically (towards you).
- The doors are double width.
- The door opening is 226cm (7ft 5in) wide.
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Second set of doors
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- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open automatically (towards you).
- The doors are double width.
- The door opening is 155cm (5ft 1in) wide.
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Comments
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- This entrance is located in the pedestrianised area of the shopping centre.
- This entrance opens into the ground floor of the main building.
Level Change (Denton Park Shopping Centre Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does not have handrails.
Outside Access (Library Entrance)
- This information is for the entrance located on the ground floor.
- There is level access into the venue.
- The main door(s) open automatically (towards you).
- The doors are double width.
- The door opening is 146cm (4ft 9in) wide.
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Comments
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- There are security barriers just inside this entrance.
- The width of the security barriers is 123cm.
Reception
- The desk is 5m (5yd 1ft) from the library entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk has a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
- There is a touch screen.
- The touch screen is not at a suitable height for a wheelchair user.
Inside Access
- There is level access to the service.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does not have computers with accessible software.
- Auxiliary aids are available for computer users.
- A height adjustable chair is / are available.
- Equipment available for people with a visual impairment includes magnifying software.
Other Floors (Other Floors)
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Steps
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- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (Lift)
- There is a lift for public use.
- The lift is located in the main building foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is 5m (5yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 145cm x 195cm (4ft 9in x 6ft 5in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Toilet with Adaptations (Second Floor)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is tactile, pictorial and Braille signage on or near the toilet door.
- The accessible toilet is 11m (12yd 1in) from the second floor lift.
- The accessible toilet is located at the end of the second floor corridor.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 94cm (3ft 1in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 99cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 122cm (4ft) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 122cm (4ft) high.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Standard Toilet(s) (Second Floor)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located straight ahead as you exit the lift on the second floor.
- The female toilets are 10m (10yd 2ft) from the second floor lift.
- Inside the venue, there is level access to the female toilet.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located straight ahead as you exit the lift on the second floor.
- The male toilets are 12m (13yd 4in) from the second floor lift.
- Inside the venue, there is level access to the male toilet.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located straight ahead as you exit the lift on the second floor.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
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Comments
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- The Baby Change has its own room in the main corridor on the second floor.
- The standard toilets are locked and can be accessed by a key code.
- The key pad is 141cm high.
- The code can be obtained from a member of staff.
- The baby change room is 6m from the lift.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located in the areas surrounding the venue.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.