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Outer West Library

Denton Park Shopping Centre, West Denton Way, West Denton, Newcastle upon Tyne, NE5 2QZ

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Access Guide

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Introduction

  • Services / facilities within the building include a Library, a Childrens Library, I.T. Equipment and Printing and Photocopying.

Opening Times

  • Monday Closed.
  • Tuesday 10:00 - 14:00.
  • Wednesday Closed.
  • Thursday 10:00 - 18:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 14:00.
  • Sunday Closed.

Location

  • The nearest National Rail station is Newcastle.
  • Comments View
    • The nearest Metro station is Bank Foot.
    • The library is located within the same building as the Customer Service Centre and shares the same toilet and parking facilities.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 420cm (13ft 1in x 13ft 9in).
    • The nearest designated bay is 10m (10yd 2ft) from the main entrance.
    • The furthest designated bay is 18m (19yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 227cm (7ft 5in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open automatically (towards you).
    • The doors are double width.
    • The door opening is 155cm (5ft 1in) wide.
  • Comments View
    • This entrance opens into the ground floor of the main building.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Denton Park Shopping Centre Entrance)

  • This information is for the entrance located at the rear of the venue.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 226cm (7ft 5in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open automatically (towards you).
    • The doors are double width.
    • The door opening is 155cm (5ft 1in) wide.
  • Comments View
    • This entrance is located in the pedestrianised area of the shopping centre.
    • This entrance opens into the ground floor of the main building.

Level Change (Denton Park Shopping Centre Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does not have handrails.

Outside Access (Library Entrance)

  • This information is for the entrance located on the ground floor.
  • There is level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 146cm (4ft 9in) wide.
  • Comments View
    • There are security barriers just inside this entrance.
    • The width of the security barriers is 123cm.

Reception

  • The desk is 5m (5yd 1ft) from the library entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does not have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.
  • Equipment available for people with a visual impairment includes magnifying software.

Other Floors (Other Floors)

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Lift)

  • There is a lift for public use.
  • The lift is located in the main building foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 5m (5yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 145cm x 195cm (4ft 9in x 6ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet (Second Floor)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile, pictorial and Braille signage on or near the toilet door.
    • The accessible toilet is 11m (12yd 1in) from the second floor lift.
    • The accessible toilet is located at the end of the second floor corridor.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 99cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 122cm (4ft) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 122cm (4ft) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Standard Toilet(s) (Second Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located straight ahead as you exit the lift on the second floor.
    • The female toilets are 10m (10yd 2ft) from the second floor lift.
    • Inside the venue, there is level access to the female toilet.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located straight ahead as you exit the lift on the second floor.
    • The male toilets are 12m (13yd 4in) from the second floor lift.
    • Inside the venue, there is level access to the male toilet.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located straight ahead as you exit the lift on the second floor.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • The Baby Change has its own room in the main corridor on the second floor.
    • The standard toilets are locked and can be accessed by a key code.
    • The key pad is 141cm high.
    • The code can be obtained from a member of staff.
    • The baby change room is 6m from the lift.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the areas surrounding the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.