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Outpatients Department

Broadgreen Hospital, Thomas Drive, Liverpool, L14 3LB

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Access Guide

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Getting To The Hospital

  • By Road
    • From the M62: Leave the M62 motorway at junction 5, signed A5080 Knotty Ash and Huyton. Take the first exit from the roundabout, signed A5080 Knotty Ash and Broadgreen Hospital. Continue for approximately 1 mile, straight through the first set of traffic lights. At the next set of traffic lights turn right onto Thomas Lane (under a railway bridge). Continue for approximately half a mile and at the next traffic lights, turn left onto Thomas Drive and enter the hospital site on the right. From the city centre and Mersey Tunnels: The hospital is adjacent to the M62 approach road so follow signs to the M62 motorway. As you approach the motorway keep in the left-hand lane, proceed under the flyover and take the slip road signposted Broadgreen Hospital next to the M62 approach road. At the first set of traffic lights turn left into Thomas Lane and at the next set of traffic lights turn left into Thomas Drive. Turn right to enter the site at the main entrance. The postcode for the Sat-Nav is L14 3LB. The address for the hospital is: Broadgreen Hospital Thomas Drive Liverpool L14 3LB.
    • The hospital also has a designated Blue Badge car park. Standard parking charges apply for Blue Badge holders in this car park. The Blue Badge car park is at the rear of the hospital site. There is also a multi-storey car park within the grounds of Broadgreen Hospital. The car park is open 24 hours a day, seven days a week, and charges apply. A shuttle bus service runs Monday to Friday 08:00 to 16:45 with several pick up points around the hospital grounds.
  • By Bus
    • There is a variety of bus services which operate from the surrounding areas and drop off at the hospital or within walking distance. To find information about times and services please contact the Merseytravel Traveline on 0871 200 2233 or follow the link below.
  • By Train
    • Broadgreen train station is 5 to 10 minutes walk from the hospital. If you are travelling from further afield, Lime Street Station, which serves the city line, is less than 4 miles away in the city centre. Taxis are readily available from Lime Street Station and Merseytravel can provide details of bus services linking local train stations and the hospital.
  • Useful Links

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Foyer of the Royal Liverpool University Hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0151 706 4903.
  • Hospital staff do receive disability awareness / equality training.
  • No hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the green areas around the site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks and crutches.
  • To obtain mobility aids please contact the main reception or a member of staff.
  • Registered assistance dogs are generally welcomed in all areas although departments with high risk from infection, such as wards and intensive care units, should be contacted in advance.

Parking (Alexandra Wing and Other Parking Information)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 250cm x 500cm (8ft 2in x 16ft 5in).
    • The nearest Blue Badge bay is 17m (18yd 1ft) from the Alexandra Wing Main Entrance.
    • The furthest Blue Badge bay is 35m (38yd 10in) from the Alexandra Wing Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are level changes with no dropped kerbs.
    • The car park surface is block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is a designated drop off point.
    • The drop off point is located on the access road.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments
    • The hospital also has a designated Blue Badge car park.
    • Standard parking charges apply for Blue Badge holders in this car park.
    • The Blue Badge car park is at the rear of the hospital site.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 60+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 3.5m x 5m (11ft 5in x 16ft 4in).
    • The nearest designated bay is 110m (120yd) from the Alexandra Wing entrance.
    • The furthest designated bay is 150m (164yd) from the Alexandra Wing entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb/non stepped access from the car park to the venue.
    • The dropped kerb does have tactile paving.
    • The patron does have to cross a road.
    • The road is not generally busy.
    • The car park does not have a height restriction barrier.
    • A shuttle bus service operates between the car parks and different entrances.
    • Additional Blue Badge parking areas are available outside the main entrance and in West Road.
    • There are no parking charges in these areas.
    • Patients and visitors can also park in the Vinci two storey car park which is on site and a 5 minute walk from the main hospital buildings.
    • This car park does not have Blue Badge bays and standard parking charges apply.
    • Patients can also be dropped off outside the Clinical Gerontology Outpatient Department, main entrance or off West Road.

Getting To (The Outpatients Department)

  • The Outpatients Department is/are located on level 1 of the Alexandra Wing.
  • Access to the Outpatients Department is via the Alexandra Wing Main Entrance.
  • Enter through the Alexandra Wing Main Entrance, bear right and continue down the corridor to the entrance doors on the left signed 'Cardio Respiratory Dept, Outpatients and Rheumatology Outpatients'. Enter through these doors and the Outpatients Department is located directly ahead.
  • There is step free access to the Outpatients Department.
  • The Outpatients Department is approximately 90m from the Alexandra Wing Main Entrance.
  • There is a/are manual, heavy, double door(s) between the Outpatients Department and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Alexandra Wing Main Entrance)

  • Entrance Details
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
    • There is no hand sanitiser at this entrance.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 174cm.
  • Ramp/Slope Details
    • The ramp/slope is located ahead as you enter.
    • The ramp/slope gradient is moderate.
    • The lighting levels at the ramp/slope are medium.
  • Comments
    • This entrance gives access to Level 1.
    • The Alexandra Wing can also be accessed via the Main Hospital Entrance using the link bridge on level 2.

Opening Times (Outpatients Department)

  • Monday 08:20 - 17:00.
  • Tuesday 08:20 - 17:00.
  • Wednesday 08:20 - 17:00.
  • Thursday 08:20 - 17:00.
  • Friday 09:15 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Cardio Respiratory Dept, Outpatients and Rheumatology Outpatients)

  • Entrance Details
    • This information is for the entrance located on the main level 1 corridor of the Alexandra Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are light.
    • The width of the door opening is 86cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 172cm.

Reception

  • Reception
    • The reception point is located on level 1 of the Alexandra Wing.
    • The reception point is approximately 16m (17yd 1ft) from the Cardio Respiratory Dept, Outpatients and Rheumatology Outpatients entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • This venue does play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Consultation / Treatment Room (Clinic A)

  • There are 10 consultation/treatment rooms available.
  • The room surveyed was Clinic A - Consulting Room 5 a.
  • The consultation / treatment room is 30m (32yd 2ft) from the outpatients entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 86cm (2ft 10in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • All chairs are permanently fixed.
  • A hoist is available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Consultation / Treatment Room (Clinic B)

  • There are 9 consultation/treatment rooms available.
  • The room surveyed was Consulting Room 6.
  • The consultation / treatment room is 25m (27yd 1ft) from the outpatients entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 88cm (2ft 11in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs have armrests available.
  • A hoist is available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Consultation / Treatment Room (Clinic C)

  • There are 5 consultation/treatment rooms available.
  • The room surveyed was Clinic C - Examination Room 2.
  • The consultation / treatment room is 10m (10yd 2ft) from the outpatients entrance.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 86cm (2ft 10in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs have armrests available.
  • A hoist is available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Consultation / Treatment Room (Blood Testing Room)

  • There are 1 consultation/treatment rooms available.
  • The room surveyed was Blood Testing Room.
  • The consultation / treatment room is 30m (33yd) from the outpatients entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 86cm (2ft 10in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs with armrests available.
  • A hoist is not available.
  • The room does have background music playing.
  • Lighting levels are bright.
  • Comments
    • The direct line to the Blood Testing Department is 0151 282 6708.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are not available.
  • Comments
    • The nearest accessible toilets are located on level 1 of the Alexandra Wing, opposite reception.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s)
    • The shared toilets that were surveyed are located at the rear of the waiting area.
    • The shared toilet(s) is/are approximately 25m (27yd 1ft) from the outpatients entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are bright.
  • Comments
    • The standard toilet cubicles have a wall mounted grab rail.

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