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Outpatients Department

Wrightington Hospital, Hall Lane, Appley Bridge, Wigan, Lancashire, WN6 9EP

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Access Guide

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Introduction

  • Comments View
    • The Outpatients Department is located opposite the Ambulance Entrance.
    • It is accessible via the Ambulance Entrance and the main hospital entrance.

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Wigan.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Appley Bridge.

Parking (Disabled Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 580cm (12ft 6in x 19ft).
    • The nearest Blue Badge bay is 26m (28yd 1ft) from the main hospital entrance.
    • The furthest Blue Badge bay is 128m (139yd 2ft) from the main hospital entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
    • There is a designated drop off point.
    • The drop off point is located at the Ambulance Entrance.
  • Comments View
    • The car park surveyed was the disabled car park.
    • Disabled spaces are available at the front of each major entrance.
    • The Pay and Display Machines will accept 5p, 10p, 20p, 50p, £1 and £2 coins.
    • For more information about car parking costs please visit the Trust’s website:
    • the Trust's website.

Outside Access (Ambulance Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.
  • Comments View
    • There is a small lip at the threshold of the Ambulance Entrance.

Level Change (Ambulance Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Outpatients Entrance)

  • This information is for the entrance located opposite the Ambulance Entrance.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 153cm (5ft 0in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 145cm (4ft 9in) wide.

Level Change (Outpatients Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Level Change (Main Corridors)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the corridor leading to the service(s).
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Reception

  • The desk is 15m (16yd) from the outpatients entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • There is not a touch screen.
  • There is not a prescription box.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet and non slip.
  • Lighting levels are bright.
  • Comments View
    • Blood tests also operate within the Outpatients Department.

Waiting Room / Area

  • The vending machine controls are within 120cm (3ft 11in) from floor level.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 25 consultation/treatment rooms available.
  • The room surveyed was Examination Room 12.
  • The consultation / treatment room is 32m (35yd) from the outpatients entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are light.
  • The door opening is 75cm (2ft 6in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs with armrests available.
  • No tables are permanently fixed.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • Lighting levels are medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is located within the corridor.
    • This accessible toilet is approximately 22m (24yd 2in) from the Outpatients entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The dimensions of the accessible toilet are 177cm x 217cm (5ft 10in x 7ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Disability Awareness Training
  • All Trust staff undertake disability awareness training as part of their Equality and Diversity training.
  • Assistance Dogs
  • Assistance dogs are welcome in the hospital and the Outpatient areas.
  • However, assistance dogs are not allowed into direct multi-patient clinical areas, such as wards, due to Infection Control and also other reasons.
  • Staff are usually asked to accommodate a side room or visiting area for patients that require an assistance dog or people visiting with an assistance dog.
  • Patient Information
  • Patient information and correspondence can be requested in large print, Braille, audio and in other languages.
  • To request these documents please contact the ward / department.
  • Mobility Aids
  • Mobility aids available within the hospital include bariatric beds and wheelchairs, manual hoists, hoist slings, tri wheel walkers, walking sticks, walking frames, crutches and commodes which are all available on request.
  • There is no charge for mobility aids.
  • Volunteers
  • Volunteers are available for help and assistance.
  • Volunteers are located on the desks just inside the main hospital entrance.
  • Language Interpreters
  • British Sign Language interpreters can be provided on request.
  • An interpreter service is provided for patients whose first language is not English.
  • Hearing Assistance
  • Portable hearing loops are available on request.
  • Typetalk,
  • Switchboard staff are Typetalk aware.
  • Children
  • Children are welcome within the hospital, however, visiting with children under the age of 12 is discouraged, unless the patient is a parent, brother or sister.
  • Wheelchair Assistance
  • Wheelchair assistance is available on request. Wheelchair assistance can be arranged at the Volunteers Desk on arrival at the hospital. Alternatively you can contact the ward / department you are attending, prior to your visit.
  • Motorised Scooters
  • Motorised scooters are allowed within the hospital.