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Overgate Shopping Centre

Overgate Shopping Centre, Dundee, DD1 1UQ

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Access Guide

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Opening Times (Shopping Centre)

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 19:30.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Dundee.

Parking (Overgate Bank Street Car Park)

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Overgate Bank Street.
    • The car park is located in Bank Street.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • The car park is operated by National Car Parks Ltd and has direct access to the shopping centre.
  • Opening Times View
    • Monday 07:00 - 21:00.
    • Tuesday 07:00 - 21:00.
    • Wednesday 07:00 - 21:00.
    • Thursday 07:00 - 23:00.
    • Friday 07:00 - 23:00.
    • Saturday 08:00 - 23:00.
    • Sunday 09:00 - 23:00.

Parking (West Marketgait Car Park - Debenhams)

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is West Marketgait (Debenhams).
    • The car park is located adjacent to the West Mall.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Opening Times View
    • Monday 07:00 - 21:00.
    • Tuesday 07:00 - 21:00.
    • Wednesday 07:00 - 21:00.
    • Thursday 07:00 - 23:00.
    • Friday 07:00 - 23:00.
    • Saturday 08:00 - 23:00.
    • Sunday 09:00 - 18:00.

Outside Access (Main East Entrance)

  • This information is for the entrance located on City Square at the east end of the mall.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 149cm (4ft 11in).

Outside Access (Goldsmiths Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 144cm (4ft 9in).

Outside Access (Cafe Venue Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 144cm (4ft 9in).

Outside Access (West Gallery Entrance)

  • This information is for the entrance located at the rear of the building, giving direct access to level 2.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 144cm (4ft 9in).
  • Comments View
    • The doors to the right of the automatic doors are the same width but manual.

Level Change (West Gallery Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (East Gallery Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 198cm (6ft 6in).

Level Change (East Gallery Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.

Level Change (East Gallery Entrance - Internal)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does not bypass the step(s).
  • Comments View
    • The ramp goes down to the ground floor of the shopping mall. The stairs rise to the first floor of the shopping mall.

Outside Access (Bank Street Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 158cm (5ft 2in).

Shopmobility

  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.
  • Comments View
    • Shopmobility is located in Overgate Lane to the right of the West Gallery entrance, near the foot of the ramp. It is adjacent to the West Marketgait Car Park.
    • To contact Shopmobility please call 01382 228 525.

Reception (Customer Services - Upper Mall)

  • The desk/counter is 50m (54yd 2ft) from the Bank Street car park entrance.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • The customer services desk is located on Level 2 at the top of the east escalators.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There are a few easy slope on levels 1 and 2 along the main corridors.

Level Change (Level 2)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on level 2 at the east end, behind the customer services desk.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on level 2 at the east end, behind the customer services desk.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Other Floors (Gallery Staircase)

  • Steps View
    • The floors which are accessible by stairs are 1 and 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are 2 identical staircases to the east and west galleries.

Other Floors (Bank Street Car Park)

  • Steps View
    • The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6 and 7.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Other Floors (East Gallery Staircase)

  • Steps View
    • The floors which are accessible by stairs are 1 and 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Other Floors (Escalators)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1 and 2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • There are escalators located at the Cafe Venue end (west) and at the main east entrance end.

Lift (Bank Street Car Park)

  • The lift is located at the Bank Street car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6 and 7.
  • The lift is approximately 5m (5yd 1ft) from the Bank Street car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 224cm x 177cm (7ft 4in x 5ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Cafe Venue)

  • There is a lift for public use.
  • The lift is located at the Cafe Venue end.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1 and 2.
  • The lift is approximately 30m (32yd 2ft) from the Cafe Venue entrance.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 188cm x 173cm (6ft 2in x 5ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet (Lower Mall)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the Bank Street car park entrance.
    • This accessible toilet is located to the left as you enter the lower mall from the car park.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from customer services or centre staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 162cm x 287cm (5ft 4in x 9ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste, general domestic waste and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is an additional accessible toilet offering transfer space on the right, located opposite this (shown in photographs 3 and 4).
    • Additional accessible toilet facilities are located on the Upper Mall near the West Gallery entrance.

Standard Toilet(s) (Lower Mall)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter the lower mall from the car park.
    • The female and male toilets are approximately 12m (13yd 4in) from the Bank Street car park entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left as you enter the lower mall from the car park.
    • The shared toilet(s) is/are approximately 11m (12yd 1in) from the Bank Street car park entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located adjacent to the standard toilets.
    • The height of the baby change table once extended is 98cm (3ft 3in).
    • Inside the venue, there is level access to the baby change facility.

Baby Change and Family Room - Lower Mall

  • The baby change and family room is located 8m from the Bank Street car park entrance on Level 2, to the right as you enter.
  • There is level access from all levels via the lift.
  • The height of the baby change table is 92cm.
  • There are two wash basins beside the changing table, a general domestic bin for nappies, an armchair and vending machine for nappies and cleaning wipes.
  • There is an adjoining private family room for nursing women.

Accessible Toilet (Upper Mall - West Gallery)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the West Gallery entrance.
    • This accessible toilet is located on the Upper Mall, to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from customer services or centre staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 148cm x 459cm (4ft 10in x 15ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Upper Mall - West Gallery)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the upper mall, to the right as you enter.
    • The female and male toilets are approximately 14m (15yd 11in) from the West Gallery entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located adjacent to the toilets.
    • The height of the baby change table once extended is 98cm (3ft 3in).
    • Inside the venue, there is level access to the baby change facility.

Access Guides Available For (Overgate Shopping Centre)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • In addition to Shopmobility, manual wheelchairs are available for hire from customer services on level 2.