You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Dundee.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (NCP Dundee Bank Street (Overgate) Car Park). Skip to the next section.

Parking (NCP Dundee Bank Street (Overgate) Car Park)

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is NCP Dundee Bank Street (Overgate) Car Park.
  • The car park is located in Bank Street, linked to the Overgate Centre.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The car park is operated by National Car Parks Ltd and is directly linked to the shopping centre.

You are on Parking (NCP Dundee Marketgait Car Park (CLOSED)). Skip to the next section.

Parking (NCP Dundee Marketgait Car Park (CLOSED))

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is NCP Dundee Marketgait (CLOSED until further notice).
  • The car park is located adjacent to the West Mall.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Please note this Car Park is CLOSED until further notice from January 2021.

You are on Outside Access (Main East Entrance). Skip to the next section.

Outside Access (Main East Entrance)

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• Entrance View
  • This information is for the entrance located at the City Square end of the shopping centre on Level 1 (Lower Mall).
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.

You are on Outside Access (Goldsmiths Entrance). Skip to the next section.

Outside Access (Goldsmiths Entrance)

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• Entrance View
  • This information is for the entrance located on the south east side of the gallery opposite the Steeple Church on Nethergate.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 128cm.
• Comments View
  • There are two pairs of doors at this location, both similar.

You are on Outside Access (Costa Entrance). Skip to the next section.

Outside Access (Costa Entrance)

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• Entrance View
  • This information is for the entrance located on the south west side of the gallery opposite the Steeple Church on Nethergate.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 126cm.
• Comments View
  • There are two pairs of doors at this entrance, both similar.

You are on Outside Access (West Gallery Entrance). Skip to the next section.

Outside Access (West Gallery Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building on Level 2, at the west end off North Lindsay Street.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
• Ramp/Slope View
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Outside Access (East Gallery Entrance). Skip to the next section.

Outside Access (East Gallery Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building, at the east end off Bank Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 195cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance on the path down from Bank Street.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are two pairs of doors at this entrance, both similar.
  • This entrance gives ramped access to Level 1 or stepped access to level 2. Please see the Level Change (East Gallery Entrance Internal) section for details of the level change to Level 1.
  • Please see The East Gallery Staircase section for details of the staircase to level 2 (Upper Mall).

You are on Level Change (East Gallery Entrance Internal). Skip to the next section.

Level Change (East Gallery Entrance Internal)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you enter via the East Gallery Entrance, giving access to Level 1.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are clearly marked.

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• Comments View
  • The East Gallery staircase gives access to level 2 (Upper Mall) at this entrance.

You are on Outside Access (Bank Street (Overgate) Car Park Entrance). Skip to the next section.

Outside Access (Bank Street (Overgate) Car Park Entrance)

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• Entrance View
  • This information is for the entrance located in the car park giving access to Level 2 (Upper Mall).
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
• Comments View
  • This entrance gives access from the Blue Badge bays into the Overgate Centre at Level 2 (upper Mall) at the car park stairwell and lift well. There are similar entrances at each level from the car park.

You are on Shopmobility (Dundee Shopmobility). Skip to the next section.

Shopmobility (Dundee Shopmobility)

• Shopmobility is located in Overgate Lane to the right of the West Gallery entrance, near the foot of the ramp. To contact Shopmobility please call 01382 228 525.
• For the AccessAble guide for Dundee Shopmobility (newtab) - click here .

You are on Reception (Customer Services - Upper Mall). Skip to the next section.

Reception (Customer Services - Upper Mall)

• The desk/counter is 50m (54yd 2ft) from the Bank Street car park entrance.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 13/09/2021.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • The customer services desk is located on Level 2 at the top of the east escalators.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There are a few slight slopes with an easy incline on levels 1 and 2 along the main corridors.

You are on Level Change (Upper Mall - Level 2). Skip to the next section.

Level Change (Upper Mall - Level 2)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on level 2 at the east end, behind the customer services desk.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located on level 2 at the east end, behind the customer services desk.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Other Floors (Gallery Staircase). Skip to the next section.

Other Floors (Gallery Staircase)

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• Steps View
  • The floors which are accessible by stairs are Levels 1 and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • There are 2 identical staircases to the east and west galleries.

You are on Other Floors (Bank Street Car Park). Skip to the next section.

Other Floors (Bank Street Car Park)

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• Steps View
  • The floors which are accessible by stairs are Levels 1, 2, 3, 4, 5, 6 and 7.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Other Floors (East Gallery Staircase). Skip to the next section.

Other Floors (East Gallery Staircase)

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• Steps View
  • The floors which are accessible by stairs are Levels 1 and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Other Floors (Escalators). Skip to the next section.

Other Floors (Escalators)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are Levels 1 and 2.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are moderate to good.
• Comments View
  • There are escalators located at each end of the shopping centre. Photographs 1 and 2 show the escalators at the west end by Costa. Photographs 3 and 4 show the escalators at the east end by the Customer Service desk.

You are on Lift (Bank Street Car Park). Skip to the next section.

Lift (Bank Street Car Park)

• The lift is located at the Bank Street car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6 and 7.
• The lift is approximately 5m (5yd 1ft) from the Bank Street car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 140cm (4ft 7in).
• The dimensions of the lift are 224cm x 177cm (7ft 4in x 5ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are three lifts at this location, all similar.

You are on Lift (West End). Skip to the next section.

Lift (West End)

• There is a lift for public use.
• The lift is located at the west end of the shopping centre near Costa and H&M.
• The lift is a standard lift.
• The floors which are accessible by this lift are levels 1 and 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 30m (32yd 2ft) from the Costa entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 188cm x 173cm (6ft 2in x 5ft 8in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Baby Change and Family Room - Lower Mall. Skip to the next section.

Baby Change and Family Room - Lower Mall

• The baby change and family room is located 8m from the Bank Street car park entrance on Level 2, to the right as you enter.
• There is level access from all levels via the lift.
• The height of the baby change table is 92cm.
• There are two wash basins beside the changing table, a general domestic bin for nappies, an armchair and vending machine for nappies and cleaning wipes.
• There is an adjoining private family room for nursing women.

You are on Accessible Toilet (Lower Mall). Skip to the next section.

Accessible Toilet (Lower Mall)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Bank Street car park entrance.
  • This accessible toilet is located to the left as you enter the lower mall from the car park.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from customer services or centre staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 162cm x 287cm (5ft 4in x 9ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 93cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste, general domestic waste and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • There is an additional accessible toilet offering transfer space on the right, located opposite this (shown in photographs 3 and 4).
  • Additional accessible toilet facilities are located on the Upper Mall near the West Gallery entrance.

You are on Standard Toilet(s) (Lower Mall). Skip to the next section.

Standard Toilet(s) (Lower Mall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left as you enter the lower mall from the car park.
  • The female and male toilets are approximately 12m (13yd 4in) from the Bank Street car park entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the left as you enter the lower mall from the car park.
  • The shared toilet(s) is/are approximately 11m (12yd 1in) from the Bank Street car park entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located adjacent to the standard toilets.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • Inside the venue, there is level access to the baby change facility.

You are on Accessible Toilet (Upper Mall - West Gallery, Left Hand Transfer). Skip to the next section.

Accessible Toilet (Upper Mall - West Gallery, Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the West Gallery entrance.
  • This accessible toilet is located on the Upper Mall, to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from customer services or centre staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 148cm x 459cm (4ft 10in x 15ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 93cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Upper Mall - West Gallery). Skip to the next section.

Standard Toilet(s) (Upper Mall - West Gallery)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the upper mall, to the right as you enter.
  • The female and male toilets are approximately 14m (15yd 11in) from the West Gallery entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located adjacent to the toilets.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • Inside the venue, there is level access to the baby change facility.

You are on Access Guides Available For (Overgate Shopping Centre). Skip to the next section.

Access Guides Available For (Overgate Shopping Centre)

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• Shopping View
  • Argos - To view the access guide please click here (new tab).
  • Tiger - To view the access guide please click here (new tab).
  • H&M - To view the access guide please click here (new tab).
  • JD - To view the access guide please click here (new tab).
  • Lush - To view the access guide please click here (new tab).
  • New Look - To view the access guide please click here (new tab).
  • Next - To view the access guide please click here (new tab).
  • Paperchase - To view the access guide please click here (new tab).
  • Sports Direct.com - To view the access guide please click here (new tab).
  • Superdrug - To view the access guide please click here (new tab).
  • Superdry Store. - To view the access guide please click here (new tab).
  • Primark - To view the access guide please click here (new tab).
  • Quiz - To view the access guide please click here (new tab).
  • Ernest Jones - To view the access guide please click here (new tab).
  • Goldsmiths - To view the access guide please click here (new tab).
  • The Fragrance Shop - To view the access guide please click here (new tab).
  • Toytown - To view the access guide please click here (new tab).
  • Vodafone - To view the access guide please click here (new tab).
  • The Perfume Shop - To view the access guide please click here (new tab).
  • Little Thistle Gift Shop - To view the access guide please click here (new tab).
  • Scentsations - To view the access guide please click here (new tab).
  • Stormfront - To view the access guide please click here (new tab).
  • Prime Vapour - To view the access guide please click here (new tab).
  • TUI - To view the access guide please click here (new tab).
• Eating and Drinking View
  • Costa - To view the access guide please click here (new tab).
  • Five Guys - To view the access guide please click here (new tab).
  • Frankie & Benny's - To view the access guide please click here (new tab).
  • Greggs - To view the access guide please click here (new tab).
  • Fuel - To view the access guide please click here (new tab).
• Other Services View
  • Dundee Shopmobility - To view the access guide please click here (new tab).
  • Vision Express - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • In addition to Shopmobility, manual wheelchairs are available for hire from customer services on level 2.