Access Guide
Assisted Travel Contact Information
- Assisted Travel Helpline: 0800 058 2844
- Assisted Travel Text Relay service (for the hard of hearing): 0800 138 1018
- SMS Text: 07860 034 269
- Email: [email protected]
- The assisted travel helpline is open every day from 08:00 - 22:00, except on Christmas Day.
Opening Times (Ticket Office)
- Monday 06:50 - 18:30.
- Tuesday 06:50 - 18:30.
- Wednesday 06:50 - 18:30.
- Thursday 06:50 - 18:30.
- Friday 06:50 - 18:30.
- Saturday 07:25 - 13:50.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Arnos Grove.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- For parking charges please click here.
- The car park is located at the rear of the station.
- The car park type is open air/surface.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).
- The nearest Blue Badge bay is 80m (87yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Comments
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- There is access from the car park to Platform 2 via a steep ramp which leads to 5 medium steps with handrails on both sides.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the station on Aldermans Hill.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 130cm (4ft 3in).
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Comments
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- Ticket machines are available next to the entrance.
Access Point (Car Park to Platform 2)
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Access Point
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- This information is for the access point located leading from the car park to platform 2.
- There is not an information board/map at this access point.
- There is ramped/sloped and stepped access at this access point.
- There is a gate which opens away from you (push).
- The gate is easy to open.
- The gate has a padlock.
- The width of the gap is 110cm.
- The gate is open Monday - Friday, 16.00 to 20.00.
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Ramp/Slope
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- The ramp/slope is located leading from the car park to the steps.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The width of the ramp/slope is 120cm (3ft 11in).
- The ramp/slope does not bypass the step(s).
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Step(s)
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- The step(s) is/are located at the end of the slope leading onto the platform.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- There is a handrail on the left on the ramp shown in photograph 4, just before the steps leading to the platform.
Reception (Ticket Office)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Ticket Barriers
- The ticket barriers are located to the right of the ticket office.
- The ticket barriers are staffed during peak periods.
- There is a help point available for other times of the day.
- The standard barriers open automatically away from you and have a width of 63cm.
- The accessible barriers open automatically away from you and have a width of 106cm.
- The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
- Assistance can be provided if required.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at either side of the footbridge leading down to on to the platforms.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 18:30 - 06:30.
- There is a ticket office.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies operating from within this station are Great Northern Railway.
- The train companies that operate within this station include:.
- Please click here for access information for Great Northern Railway.
- There is not a taxi rank at the station.
- Shops and services within the station include a café and a snack shop.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) accessed by steps only is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Accessible Toilet
- There are not accessible toilet facilities within this venue.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on platform 1, to the left as you face the snack shop.
- The female and male toilets are approximately 11m (12yd 1in) from the the footbridge.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Comments
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- A key is required to access both the standard female and male toilets.
- The key is available from the snack shop.
- The standard female and male toilets are only accessible by stairs.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A raised or tactile plan of the building is available on request.