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Park Plaza Riverbank

18 Albert Embankment, London, SE1 7TJ

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Access Guide

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Hotel Introduction

  • Hotel Information View
    • The hotel does not have its own parking facilities.
    • Conference/meeting facilities are available.
    • The conference/meeting facilities are located on the -4, -2, -1 and G.
  • Room Information View
    • The hotel has 640 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The accessible room(s) is/are located on floors 1 to 16.
      There is a different layout on floors 12 to 16.
    • The hotel has 29 accessible room(s) with accessible ensuite facilities.
    • There is/are 29 accessible room(s) with a wet room/wheel in shower.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is/are 0 accessible room(s) with a ceiling track hoist.
    • There are no rooms on the ground floor.
    • There is not a/are not standard room(s) available on the ground floor.
    • There is an/are adjoining room(s) available for the standard room(s).
    • Rooms on other floors are accessed via stairs or lift.
  • Auxiliary Aids View
    • Bed raisers are not available on request.
    • All televisions have subtitles available.
  • Comments View
    • The hotel has 2 separate parts which are; Park Plaza London Riverside and Plaza on the River.
    • Although they share the other facilities, they have separate reception areas and accommodation.
    • The Park Plaza London Riverside is located to the left as you enter via the main entrance.
    • The Plaza on the River is located to the right as you enter via the main entrance.

Building Layout

  • Floor/Level Listings;.
  • -4: Plaza Suites.
  • -2: The Ballroom.
  • -1: Park Suites, Business Centre and Park Restaurant.
  • G: Park Plaza London Riverside Reception, Park Plaza London Riverside and City Suites.
  • 1: Pool and Spa, Fitness Centre, Chino Latino Bar and Restaurant, Standard and Accessible Guest Rooms.
  • 2 to 11: Standard and Accessible Guest Rooms.
  • 12: Executive Lounge and Standard and Accessible Guest Rooms.
  • 13 to 16: Standard and Accessible Guest Rooms.

Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact staff at reception.

Drop-Off and Parking Information

  • The hotel does not have a car park.
  • There is 30 minute parking on the slip road outside the hotel which can be used for drop-off purposes.
  • There is also dedicated parking for taxis.
  • The hotel can provide valet parking via a third-party supplier and recommend local car parks.
  • For further information please contact the concierge team at the hotel on 020 7958 8000 or by emailing [email protected]

South Bank Public Car Parks

  • This section provides information about a number of public cars parks around South Bank.
    For more information about access and parking charges please visit the individual car parks.
    South Bank is located in the congestion charging zone.

Step(s) (Outside Seating Areas)

  • There is a/are step(s) located opposite the main entrance on the other side of the slip road.
  • The step(s) is/are used to access an outside seating area.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There are 2 outside eating areas with identical access and seating.
    • There are 2 seater padded seats and single chairs with thin metal mesh backs and arms.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 140cm (4ft 7in).
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 138cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There is an automatic revolving door immediately to the right of the door described.
    • There is a slow down button for this revolving door.
    • The button is at a height of 100cm.
    • There is also a manual single door on right side of the revolving door.

Approach (Side Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • The width of the approach to entrance is 100cm.
      The entrance can be approached from either side but not from in front.
    • There is step-free access on the approach.

Outside Access (Side Entrance)

  • Entrance View
    • This information is for the entrance located on Salamanca Street.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
  • Comments View
    • There are 2 identical single manual doors to either side of an automatic revolving door.
    • The revolving door has a slow down button at a height of 100cm.
    • The revolving door was not working at the time of the survey.

Outside Access (Ballroom Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the main entrance.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • This door was not in use at the time of the survey.

Reception (Ground Floor - Park Plaza London Riverside)

  • Reception View
    • The reception point is located off the left hand side of the entrance lobby.
    • The reception point is approximately 20m (21yd 2ft) from the main entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are low to moderate.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are armchairs and sofas in the waiting area.
    • There is sufficient space for a wheelchair user to use the waiting area.

Reception (Ground Floor - Plaza on the River)

  • Reception View
    • The reception point is located off the right hand side of the entrance lobby.
    • The reception point is approximately 15m (16yd 1ft) from the main entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is ramped/sloped access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are low to moderate.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is wood.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are armchairs and sofas in the waiting area.
    • There is not sufficient space for a wheelchair user to use the waiting area.

Ramp(s) or Slope(s) (Ground Floor - Plaza on the River Reception and Lifts)

  • There is a ramp/slope located in the lobby.
  • The ramp/slope is used to access Plaza on the River Reception.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

Event Room(s) / Space(s) (Ground Floor - City Suites)

  • Access to the Room View
    • The rooms surveyed were City Suites 1-3.
    • City Suites 1-3 are located on the ground floor, off the main lobby.
    • There is wayfinding signage for the rooms.
    • There is not clear signage for the room(s) (on or near the door).
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • This space can be partitioned into up to 3 separate suites.
      There are 3 identical entrances, one for each space.
      Table heights are 74cm, 91cm and 106cm.
      There are chairs without armrests only.

Standard Toilet(s) (Ground Floor - Entrance Lobby)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the main entrance lobby area.
    • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 79cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.

Getting Around

  • Access View
    • There is step-free access throughout the building.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet, tiles and wood.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in some public areas including main reception.
    • There is not a hearing assistance system in the public areas of the building.

Escalator(s) (G to 1)

  • The escalator(s) is/are located in the main entrance lobby area.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are varied.

Other Floors (Park Plaza London Riverside - Reception - -4 to 1)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located in Park Plaza London Riverside reception area.
    • The stairs are approximately 20m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are -4, -2, -1, G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are varied.

Other Floors (Park Plaza London Riverside Reception - G to 15)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located off the Park Plaza London Riverside reception, next to the Ballroom entrance.
    • The stairs are approximately 30m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 and 15.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (1/ Ballroom and Meeting Rooms - Standard Lift)

  • There is a lift for public use.
  • The lift is located off the Park Plaza London Riverside reception, next to the Ballroom entrance.
  • The lift is approximately 24m (26yd 9in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -4, -2, -1, G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 128cm (4ft 2in).
  • The dimensions of the lift are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Lift (2/ Floors 12 to 15 - Standard Lift)

  • There is a lift for public use.
  • The lift is located off the Park Plaza London Riverside reception, next to the Ballroom entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 12, 13, 14 and 15.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 126cm x 180cm (4ft 2in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (3/ Floors G to 12 - Standard Lift)

  • There is a lift for public use.
  • The lift is located off the Park Plaza London Riverside reception area.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 37m (40yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 86cm (2ft 10in).
  • The dimensions of the lift are 146cm x 160cm (4ft 9in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Lift (4/ Floors 1 to 11 - Standard Lift)

  • There is a lift for public use.
  • The lift is located at the rear of the Park Plaza London Riverside reception area.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 45m (49yd 8in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -4, -2, -1, G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 and 11.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 165cm x 160cm (5ft 5in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are 85cm - 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Lift (5/ Plaza on the River - Standard Lift)

  • There is a lift for public use.
  • The lift is located off the Plaza on the River reception area.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 22m (24yd 2in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16 and 17.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 98cm (3ft 3in).
  • The dimensions of the lift are 105cm x 208cm (3ft 5in x 6ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are 110cm - 140cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Accessible Room(s) (Room 404)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on floors 1 to 11.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests do not need to open a door between the lift and the room(s).
    • There is a clear 120cm wide route to the room surveyed.
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the 4th floor.
    • The accessible room surveyed at the time of the visit was 404.
    • There is step-free access to the accessible room surveyed, via lift.
    • There is pictorial signage on or near the accessible room door.
    • The door is key card activated.
    • The fob/card reader height is 110cm.
    • The width of the door is 80cm (2ft 7in).
    • There are lowered spy holes available.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 58cm (1ft 11in).
    • The measurement between the bed base and floor is 20cm (8in).
    • The bed is not moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 73cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 67cm x 58cm.
    • The room surveyed had a desk chair without armrests and an armchair.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • There is not an emergency alarm in the room.
    • There is not a flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
  • Ensuite Facilities View
    • The ensuite door opens outwards.
    • The door weight is light.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 86cm (2ft 10in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the ensuite are 160cm x 210cm (5ft 3in x 6ft 11in).
    • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal waste paper bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm.
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
  • Toilet Details View
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head height is fixed.
    • The shower head height is 200cm (6ft 7in).
    • The shower control type is twist/turn.
    • Shower controls do not have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 56cm (1ft 10in).
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
  • Colour Contrast and Lighting View
    • The colour contrast between the external room door and wall is poor.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is good.
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the ensuite walls and floor is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is poor.
    • The toilet seat colour contrast is poor.
    • The lighting levels in the room are varied.
    • The lighting levels in the ensuite are varied.

Accessible Room(s) (Room 1468)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the 14th floor.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests do not need to open a door between the lift and the room(s).
    • There is a clear 120cm wide route to the room surveyed.
    • There is an external entrance to access the room.
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the 14th floor.
    • The accessible room surveyed at the time of the visit was 1468.
    • There is step-free access to the accessible room surveyed, via lift.
    • There is numbered signage on or near the accessible room door.
    • The door is key card activated.
    • The fob/card reader height is 120cm.
    • The width of the door is 78cm (2ft 7in).
    • There are lowered spy holes available.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 48cm (1ft 7in).
    • The measurement between the bed base and floor is 14cm (6in).
    • The bed is not moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 79cm.
    • The desk is not height adjustable.
    • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The room surveyed had a desk chair without armrests and an armchair.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a flashing fire alarm beacon within the room.
    • The type of flooring is carpet and vinyl/laminate.
  • Ensuite Facilities View
    • The ensuite door opens by sliding.
    • The door weight is heavy.
    • The door has no lock.
    • The width of the door to the ensuite is 80cm (2ft 7in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the ensuite are 170cm x 250cm (5ft 7in x 8ft 2in).
    • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • The ensuite has a non-slip floor.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
    • The emergency alarm rings to security and reception.
    • There is a flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are open waste paper bin disposal units.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm.
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is no dropdown rail.
    • There is not a/are not wall-mounted grab rail(s) available.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is no seat for the shower.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • There is a single vertical grab rail to assist standing users.
  • Colour Contrast and Lighting View
    • The colour contrast between the external room door and wall is poor.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is good.
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the ensuite walls and floor is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The toilet seat colour contrast is poor.
    • The lighting levels in the room are varied.
    • The lighting levels in the ensuite are good.
  • Comments View
    • There is also a fixed head shower at a height of 205cm.

Standard Room(s) (Room 712)

  • Bedroom Features View
    • The room surveyed is located on the 7th floor.
    • The room surveyed at the time of the visit was 712.
    • There is step-free access to the room surveyed, via lift.
    • There is numbered signage on or near the room door.
    • The width of the door is 77cm (2ft 6in).
    • The bed type is single.
    • The height of the bed is 58cm (1ft 11in).
    • The measurement between the bed base and floor is 20cm (8in).
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a flashing fire alarm beacon within the room.
    • The type of facilities within the ensuite include; a toilet, a bath and a shower.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 64cm (2ft 1in).
    • There is not an emergency alarm within the ensuite.
    • There is not a flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
  • Colour Contrast and Lighting View
    • The colour contrast between the external room door and wall is poor.
    • The colour contrast between the internal room door and wall is poor.
    • The colour contrast between the room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is poor.
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The lighting levels in the room are varied.
    • The lighting levels in the ensuite are good.

Eating and Drinking (Level -1: Park Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located on -1, next to the Park Suites.
  • There is step-free access, via lift, to the restaurant.
  • There is a/are double, heavy manual door(s) to access this area.
  • Full table service is available.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 6m from the entrance/opening.
  • The distance between the floor and the lowest table is 70cm.
  • The distance between the floor and the highest table is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • The type of food served here is buffet breakfast and a la carte for conferences.
  • The lighting levels are good.

Entrance (Level -1: Business Centre)

  • Entrance View
    • This information is for the entrance located on -1.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 67cm.
    • There is a member of staff available for assistance at this entrance.

Reception (Level -1: Business Centre)

  • Reception View
    • The reception point is located on -1.
    • The reception point is approximately 15m (16yd 1ft) from the lift (1).
    • Clear signage for the reception area/desk is not visible from the lift.
    • There is step-free access to the reception point, via lift.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is armchair seating in the waiting area.
    • There is not sufficient space for a wheelchair user to use the waiting area.

Conference Room(s) (Level -1: Park Suites 1 to 8)

  • Access to the Room View
    • The room surveyed was Park Suite 1.
    • Park Suite 1 is located on -1.
    • There is not wayfinding signage for the room.
    • There is clear signage for the room (on or near the door).
    • There is written signage for the room, in block capital lettering, that is clearly visible.
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 81cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There are no chairs with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.
    • Park Suites 2 to 8 have similar layouts and are located along the same corridor.

Accessible Toilet(s) (Level -1)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on -1, next to the Park Suites.
    • This accessible toilet is approximately 40m (43yd 2ft) from the lift (1).
    • There is step-free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The key is not a radar key.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 32cm.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s) (Level -1)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on -1, next to the Park Restaurant.
    • The shared toilet(s) is/are approximately 45m (49yd 8in) from the lift (1).
    • There is step-free access to the shared toilet(s), via lift.
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 78cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.

Event Room(s) / Space(s) (Level -2: Pre-Function Area)

  • Access to the Room View
    • The space surveyed was the pre-function space on -2.
    • The pre-function space is located on -2 outside the Ballroom.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • There are no doors at this entrance.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are low to moderate.
    • The table heights are 106cm.
      There is fixed sofa style seating.
      There is a bar in this space that serves drinks during functions.
      The height of the bar counter is 112cm.
      There are also tables which are used for registering guests which are at a height of 74cm.
      There are chairs without armrests for the registration tables.

Event Room(s) / Space(s) (Level -2: Ballroom)

  • Access to the Room View
    • The room surveyed was the Ballroom.
    • The Ballroom is located on -2.
    • There is not wayfinding signage for the space.
    • There is not clear signage for the room(s) (on or near the door).
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 200cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • This space can be partitioned into 2 separate spaces and was at the time of the survey.
      Table heights are 74cm.
      There are chairs without armrests only.

Accessible Toilet(s) (Level -2)

  • The accessible toilet was out of use at the time of the survey.
  • Location and Access View
    • This accessible toilet is located on -2, in a corridor off the lift lobby.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Ballroom and Meeting Rooms lift.
    • There is step-free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 147cm x 267cm (4ft 10in x 8ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • The transfer space is obstructed by the sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 114cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are low to moderate.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 75cm (2ft 6in).

Standard Toilet(s) (Level -2)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on -2, in a corridor off the lift lobby.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the Ballroom and Meeting Rooms lifts.
    • There is step-free access to the female toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low to moderate.

Event Room(s) / Space(s) (Level -4: Pre-Function Area)

  • Access to the Room View
    • The space surveyed was the pre-function area.
    • The pre-function area is located on -4.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • There are no doors at this entrance.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • The table heights are 106cm.
      There is fixed sofa style seating and also a booth with 2 chairs with armrests.
      The height of the counter in the booth is 90cm.

Event Room(s) / Space(s) (Level -4: Plaza Suites)

  • Access to the Room View
    • The space surveyed was Plaza Suites on -4.
    • The Plaza Suites are located on -4.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room(s) (on or near the door).
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 204cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • This space can be partitioned into 10 separate suites (Plaza Suites 1 - 10).
      Table heights are 74cm.
      There are chairs without armrests only.

Accessible Toilet(s) (Level -4)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on -4, in a corridor off the lift lobby.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Ballroom and Meeting Rooms lifts.
    • There is step-free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by the sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 113cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Level -4)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on -4, in a corridor off the lift lobby.
    • The female and male toilets are approximately 15m (16yd 1ft) from the Ballroom and Meeting Rooms lifts.
    • There is step-free access to the female and male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 79cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.

Eating and Drinking (First Floor: Chino Latino Restaurant and Bar)

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the 1st floor.
  • There is step-free access, via lift, to the restaurant/bar.
  • Full table service is available.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant/bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 57cm.
  • The distance between the floor and the highest table is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is full meals and bar food.
  • The lighting levels are varied.

Entrance (First Floor: Pool and Spa)

  • Entrance View
    • This information is for the entrance located on the 1st floor.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance, via lift.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 114cm.
    • There is not a member of staff available for assistance at this entrance.

Reception (First Floor: Pool and Spa)

  • Reception View
    • The reception point is located on the 1st floor.
    • The reception point is approximately 20m (21yd 2ft) from the lift (4).
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Swimming Pool (First Floor: Pool and Spa)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Accessible Changing Room (First Floor: Pool and Spa)

  • There is an/are accessible changing room(s) available.
  • The accessible changing room is located in the Pool and Spa, at poolside.
  • There is level access to the accessible changing room(s).
  • The accessible changing room(s) is/are approximately 26m (28yd 1ft) from the Pool and Spa entrance.
  • The door opens outwards.
  • The width of the door is 94cm (3ft 1in).
  • There is no lock for the facility door.
  • The dimensions of the accessible changing room(s) are 230cm x 220cm (7ft 7in x 7ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The fixtures/facilities available in the accessible changing room(s) include; handrails, a dropdown rail, a toilet, a wash basin and a wheel in shower.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 80cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • There is a mirror in the accessible changing room.
  • The mirror is placed at a lower level (60cm from the floor) or at an angle for ease of use.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible changing room are a wheel in shower and handrails.
  • The height of the seat is 48cm (1ft 7in).

Ramp(s) or Slope(s) (First Floor: Changing Rooms, Steam Room and Sauna)

  • There is a ramp/slope located in the Spa.
  • The ramp/slope is used to access the changing rooms, sauna and steam room.
  • The gradient of the ramp/slope is slight.
  • The width of the ramp/slope is 122cm (4ft).
  • The lighting levels at the ramp/slope are moderate to good.

Changing Area (First Floor: Pool and Spa)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located in the Pool and Spa.
    • The changing area is approximately 17m from the Pool and Spa entrance.
    • The changing area is approximately 17m from reception.
    • The changing area is approximately 1m from the sauna and steam room.
    • There is ramped/sloped access to the changing area.
    • The facilities available within the changing area include; standard showers and standard toilets.
    • This is a male changing area.
    • Similar female changing area(s) are available.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 73cm.
    • The type of flooring in the changing area is tiles.
    • There is a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is not a/are not locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are moderate to good.
  • Shower Facilities View
    • Shower facilities are available.
    • There is step-free access to the shower facilities.
    • The shower head height(s) is/are adjustable.
    • The shower control type(s) is/are twist/turn.
    • There is no seat for the shower(s).
    • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step-free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is sensor.
    • The lighting levels in the toilet(s) are moderate to good.
  • Baby Changing Facilities View
    • Baby changing facilities are not available.

Fitness Suite (First Floor: Fitness Centre)

  • Access to Fitness Suite View
    • The fitness suite is located on the 1st floor.
    • The fitness suite is 15m (16yd 1ft) from the lift (4).
    • There is step free access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are heavy.
    • The opening is 88cm (2ft 11in) wide.
  • Fitness Suite (General) View
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Comments View
    • The height of the key card reader at the door is 118cm.
    • There is a toilet in the fitness suite.

Standard Toilet(s) (First Floor: Fitness Suite)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located in the fitness suite.
    • The shared toilet(s) is/are approximately 1m (3ft 3in) from the nearest fitness suite entrance.
    • There is step-free access to the shared toilet(s).
    • There is no signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are moderate to good.

Accessible Toilet(s) (First Floor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the 1st floor, near the restaurant and bar.
    • This accessible toilet is approximately 40m (43yd 2ft) from the lift (1).
    • There is step-free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the 1st floor, to the right of the entrance to the restaurant and bar.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the lift (1).
    • There is step-free access to the female toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor, to the left of the entrance to the restaurant and bar.
    • The male toilet(s) is/are approximately 40m (43yd 2ft) from the lift (1).
    • There is step-free access to the male toilet(s), via lift.
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Entrance (Twelfth Floor: Executive Lounge)

  • Entrance View
    • This information is for the entrance located on the 12th floor.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 102cm.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 106cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Eating and Drinking (Twelfth Floor: Executive Lounge)

  • The following information is for the executive lounge.
  • The executive lounge is located on the 12th floor.
  • Full table service is available.
  • There is step-free access within the executive lounge.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is carpet and tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 4m from the entrance/opening.
  • The distance between the floor and the lowest table is 60cm.
  • The distance between the floor and the highest table is 74cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • The type of food served here is buffet drinks and snacks.
  • The lighting levels are varied.
  • Comments View
    • There is an outside terrace area which is accessed via a single manual door with a shallow step (shown in photographs 7 and 8).

Accessible Toilet(s) (Twelfth Floor: Executive Lounge)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the Executive Lounge on the 12th floor.
    • This accessible toilet is approximately 2m (2yd 7in) from the Executive Lounge entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The key is not a radar key.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 224cm (4ft 11in x 7ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 81cm (2ft 8in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are low to moderate.
  • Comments View
    • There are hand towels on a table which obstructs the turning space.
    • The height of the table is 40cm.

Standard Toilet(s) (Twelfth Floor: Executive Lounge)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the Executive Lounge on the 12th floor.
    • The female and male toilets are approximately 2m (2yd 7in) from the Executive Lounge entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low to moderate.

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