Access Guide
Getting To (Patient Advice Liaison Services (PALS))
- Patient Advice Liaison Services (PALS) is/are located on level 2 of the hospital.
- There is step free access to Patient Advice Liaison Services (PALS).
- Patient Advice Liaison Services (PALS) is approximately 4m from the Entrance 1.
- View information on getting to the hospital (opens new tab)
- View information on getting help and assistance at the hospital (opens new tab)
- If you require Blue Badge parking please click here to view information on Accessible Parking (opens new tab).
- View information on additional parking at the hospital (opens new tab).
- Access to Patient Advice Liaison Services (PALS) is via the Entrance 1.
- View information about this entrance (opens new tab)
- Exit the car park via the dropped kerbs next to the Blue Badge bays and proceed ahead.
The main hospital entrance - Entrance 1, will be on the right.
There is a slight slope leading to this entrance. - Enter the hospital via Entrance 1.
Turn left and the Patient Advice Liaison Services (PALS) is straight ahead. - The following toilet facilities are available along the route; standard toilets.
- View information about accessible toilet facilities in public areas of the hospital (opens new tab).
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Department / Service (PALS Service)
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Department / Service Access
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- PALS Service is located on level 2 of the main hospital.
- There is not a/are not door(s) leading into the department/service.
- There is a hand sanitiser.
- The height of the hand sanitiser is 108cm (3ft 7in).
- There is level access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
View
- This department/service has; a main reception.
- A hearing assistance system is not available in the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located on the right of Entrance 1.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located along the main corridor.
Counter (PALS Service)
- The PALS Service is located on the left hand side as you enter Entrance 1.
- The counter is approximately 4m (4yd 1ft) from the main Entrance 1.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is a bell to attract attention.
- The bell is not at a suitable height for a wheelchair user.
- There is not a hearing assistance system.