Access Guide
Getting To The Hospital
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By Road
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- The postcode for SAT-NAV users is KT2 7QB.
Kingston Hospital is located to the east of the town centre.
Kingston Hospital can be accessed from the M25 or A3. - Parking at the hospital is very limited so where possible travel by public transport.
Car parks 1 to 3 are located at the front of the site.
There are Blue Badge bays available in car parks 1, 2 and outside of the Esher Wing.
- The postcode for SAT-NAV users is KT2 7QB.
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By Bus
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- Kingston Hospital is served by a number of bus routes such as Kingston Hospital Forecourt – K2 and K4, Galsworthy Road – K3, 57, 213 and N213, Coombe Road – K2, K3, K4, K5 and Kingston Hill – 57, 85, 213, N213.
- There is an onsite bus stop.
- The main on-site bus stop is located in front of the Sir William Rous Unit, off of Galsworthy Road.
- The bus stop is sheltered and has bench seating available. There is limited space for a wheelchair user.
- The route from the main on-site bus stop to the main entrance is approximately 75 meters. The route has slight slopes/ramps on approach and there is a zebra crossing with tactile paving on both sides.
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By Train
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- The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
Norbiton Station is served by the South Western Railway.
- The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
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Useful Links
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- Please use the link below for up to date Transport for London information.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on Norbiton Station.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on South Western Railway.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on level 2 of the Bernard Meade Wing.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8934 3993.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found by the outpatients main entrance.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main reception.
Hospital Parking (Car Park 3)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the emergency department.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm (8ft 2in x 15ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located to the left of the emergency department.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the emergency department.
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Comments
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- Blue Badge holders must register their car registration to get free parking.
Opening Times (Patient Transport)
- Monday 07:00 - 18:00.
- Tuesday 07:00 - 18:00.
- Wednesday 07:00 - 18:00.
- Thursday 07:00 - 18:00.
- Friday 07:00 - 18:00.
- Saturday 07:00 - 18:00.
- Sunday 07:00 - 18:00.
Outside Access
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Entrance Details
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- This information is for the entrance located to the left of the Emergency Department entrance.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 132cm (4ft 4in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The automatic door(s) is/are push pad activated.
- The door(s) is/are single width.
- The width of the door opening is 138cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
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Comments
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- The push pad to enter is at a height of 90cm.
- The push pad to exit is at a height of 80cm.
Department / Service (Patient Transport)
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Department / Service Access
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- Patient Transport is located to the left the Emergency Department entrance.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are moderate to good.
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Department / Service Facilities
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- This department/service has; a main reception and a waiting room/area.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located behind the reception desk in the Radiology Department.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located behind the reception desk in the Radiology Department.
Reception
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Reception
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- The reception point is located on the right as you enter.
- The reception point is approximately 1m (3ft 3in) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Entrance (Access to Main Hospital)
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Entrance Details
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- This information is for the entrance located behind the reception desk.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are easy to open.
- The width of the door opening is 89cm.
Location of Toilet/Changing Facilities
- Accessible toilet facilities are located on level 3 by the Main Entrance, on level 2 of the Esher Wing and Kingston Surgical Centre, on levels 3 and 4 of the Kingston Surgical Centre and on levels 6 and 7 of the Esher Wing.
- Shared standard toilet facilities are located on level 3 by the Main Entrance, level 2 of the Esher Wing and Kingston Surgical Centre and on level 5 of Esher Wing.
- Female and male standard toilet facilities are located on levels 3 and 4 of Kingston Surgical Centre.
- Parent and baby changing facilities are located within the accessible toilet on level 2 of the Kingston Surgical Centre and within the accessible toilets on levels 6 and 7 of Esher Wing.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- Kingston Hospital - Building Guide link (new tab) - click here.
- Kingston Hospital - Car Parks link (new tab) - click here.