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Planet Ice

Basingstoke Leisure Park, Basingstoke, Hampshire, RG22 6PG

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Basingstoke.
  • There is a tram stop within 150m (164yds) of the venue.

Opening Times

  • Please contact the venue for details of opening times.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 260cm x 550cm (8ft 6in x 18ft 1in).
    • The nearest designated bay is 25m (27yd 1ft) from the main entrance.
    • The furthest designated bay is 36m (39yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 143cm (4ft 8in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Reception (Main Reception)

  • The desk is 10m (10yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Reception (Skate Hire)

  • The desk/counter is 23m (25yd 6in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the building.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Sports Ground (Basingstoke Bisons)

  • Non-Segregated Seating View
    • Home and Away wheelchair users do not have separate seating areas.
    • Wheelchair users have a designated accessible seating area.
    • There is not level access to the designated seating area.
    • Wheelchair seating is located behind the goal.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 15m (16yd 1ft).
    • The accessible toilet is located in the cafe.
    • There is not an audio description service.

Level Change (Designated Seating)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the seating area.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • There is a level landing at the top of the ramp.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to the seating area.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.
  • The ramp or slope does bypass the step(s).

Restaurant Bar Internal (Cafe)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 15m (16yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 90cm (2ft 11in).
  • Menus are hand held and wall.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.
  • Comments View
    • Food from Wolfies Restaurant can be order from here and served in the cafe.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are Papa John's restaurant/bar and standard toilets.

Restaurant Bar Internal (Papa John's)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 65cm (2ft 2in).
  • The distance between the floor and the highest table is 77cm (2ft 6in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is pizza, main meals and snacks.
  • Comments View
    • There is a raised seating area accessed via 1 clearly marked deep step.

Outside Access (Papa Johns Ice Rink Entrance)

  • This information is for the entrance located upstairs in Papa Johns.
  • There is not level access into the venue.
  • The main door(s) open(s) by sliding.
  • The door(s) is / are single.
  • The width of the door opening is 190cm (6ft 3in).

Level Change (Papa Johns Ice Rink Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • This accessible toilet is located in the cafe area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 167cm x 180cm (5ft 6in x 5ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments View
    • There is a similar accessible toilet located next to the one detailed, however the transfer space is on the left.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the rear 7 front of venue on grass verge.
  • A member of staff trained in BSL skills is not normally on duty.