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Princess of Wales Hospital - Dental Healthcare

Lynn Road, Littleport, Ely, Cambridgeshire, CB6 1DN

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Access Guide

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COVID-19 Information

  • The information in this section was taken in July 2022.
  • Initial consultations may take place over the phone instead of face to face appointments.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitisers range between 114cm and 120cm.
  • Hand sanitisers are available inside the venue.
  • There is a Track and Trace system in place.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
  • An assistance dog toilet area can be provided onsite.
  • There is a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are not available.
  • Home visits services are not available.

Bus Stop(s) and Drop-off Point(s)

  • Bus Stop(s) View
    • There is an onsite bus stop.
    • The bus stop is located at the front of the hospital site next to the main car park.
    • The bus stop is sheltered with fixed seating. There is no space for wheelchairs under the shelter.
    • The route from the bus stop to the main entrance is 27m. There are two road crossings with tactile paving.
  • Drop-off Point(s) View
    • There is a/are clearly marked onsite drop-off point(s).
    • The drop-off point is located directly outside the main entrance.

Getting To (Princess of Wales Hospital - Dental Healthcare)

  • Princess of Wales Hospital - Dental Healthcare is/are located on the ground floor main corridor.
  • Access to Princess of Wales Hospital - Dental Healthcare is via the main entrance.
  • Enter via the main hospital entrance the reception is located on the left. Continue down and follow the signs for the Dental Healthcare with is located on the main corridor on the right.
  • There is step free access to Princess of Wales Hospital - Dental Healthcare.
  • Princess of Wales Hospital - Dental Healthcare is approximately 22m from the main entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Opening Times

  • Access is by appointment only.

Entrance (Dental Healthcare)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the hospital.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a bell but it is not at a convenient height for wheelchair users to gain access.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 73cm.

Reception

  • Reception View
    • The reception point is located to the right and then left on entering the Dental Healthcare entrance.
    • The reception point is approximately 6m (6yd 1ft) from the Dental Healthcare entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • The seats have an armrest on one side only.
    • There is a play area or toys/books for a child to play with.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Consultation / Treatment Room (X-Ray)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; X-Ray.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 69cm (2ft 3in).
  • The type of flooring is vinyl/laminate.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Surgery)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Surgery Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 82cm (2ft 8in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.
  • Comments View
    • The nearest accessible toilet is located on the main hospital corridor.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the right on entering the Dental Healthcare entrance.
    • The shared toilet(s) is/are approximately 7m (7yd 1ft) from the Dental Healthcare entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is twist/turn.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low to moderate.

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