Skip to main content

Public Advice and Service Centre [PASC]

The Liberty Shopping Centre, Romford, Essex, RM1 3RL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Comments View
    • Please see the Liberty Shopping Centre Detailed Access Guide for access and parking facilities.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Romford.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Romford.

Opening Times

  • Monday 08:30 - 17:30.
  • Tuesday 08:30 - 17:30.
  • Wednesday 08:30 - 17:30.
  • Thursday 08:30 - 17:30.
  • Friday 08:30 - 17:30.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 390cm x 480cm (12ft 10in x 15ft 9in).
    • The nearest designated bay is 11m (12yd) from the car park entrance.
    • The furthest designated bay is 70m (77yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 220.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • The car park is on levels 1-5.

Outside Access (Swan Walk)

  • This information is for the entrance located on Market Place.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 157cm (5ft 2in) wide.

Lift (Shopping Centre)

  • There is a lift for public use.
  • The lift is located inside the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-2.
  • The lift is 22m (24yd) from car park entrance.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 95cm x 210cm (3ft 1in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Outside Access (Main Entrance)

  • This information is for the entrance located on the 2nd floor of the Liberty Shopping Centre.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 188cm (6ft 2in) wide.

Reception

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Comments View
    • Photograph 1 shows the advice desk.
    • Photograph 2 shows an interview room.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 6m (6yd 1ft) from the main entrance.
    • The accessible toilet is located to the left as you face reception.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 180cm x 230cm (5ft 11in x 7ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The accessible toilet is also used as a standard unisex toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.