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Queen Hallmark Hotel

City Road, Chester, Cheshire, CH1 3AH

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Chester.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chester.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 260cm x 450cm (8ft 6in x 14ft 9in).
    • The nearest Blue Badge bay is 6m (6yd 1ft) from the Kings Quarters entrance.
    • The furthest Blue Badge bay is 120m (131yd 8in) from the Kings Quarters entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open by revolving.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located directly in front of the entrance.
  • There is / are 6 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Rear Entrance)

  • This information is for the entrance located at the rear of the venue.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 150cm (4ft 11in) wide.

Level Change (Rear Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 110cm (3ft 7in).

Outside Access (City Road Entrance)

  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (City Road Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the gates of the City Road entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 120cm (3ft 11in).

Reception (Main)

  • The reception desk is 12m (13yd) from the main entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are low.
  • There is not a hearing assistance system.

Reception (Rear)

  • The reception desk is 10m (32ft 10in) from the rear entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are low.
  • There is a hearing assistance system.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Restaurant Bar Internal (Kings Quarters)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 8m (26ft 3in) from the City Road entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is fine dining.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Escalators
    • Escalator(s) cannot be used to access other floors.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the hotel.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
  • The lift is 6m (19ft 8in) from rear entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information
    • The Tourist Board rating is 4 star.
    • There are 218 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 216 standard rooms on other floors.
  • Accessible Rooms
    • There are accessible ensuite facilities.
    • There is / are 2 room(s) which has / have accessible ensuite facilities.
    • There is / are 2 adjoining room(s) available for carers.
  • Location and Access
    • The accessible room viewed is 4m (13ft 1in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room
    • The room number or room name viewed was 206.
    • The width of the door is 90cm (2ft 11in).
    • The height of the bed is 60cm (1ft 12in).
    • The measurement between the bed base and floor is 5cm (0ft 2in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • It is a push button style alarm.
    • An adjoining room is available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite
    • The width of the door to the ensuite is 92cm (3ft 0in) (3ft 0in).
    • The door opens inwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 300cm x 150cm (9ft 10in x 4ft 11in).
    • There is not a lateral transfer space.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 74cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower
    • There is not a bath.
  • Wheel In Shower
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip down.
    • There are not handrails available.
  • Signage, colour contrast and lighting in accessible rooms
    • There is pictorial signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is fair.
    • The colour contrast between the walls and floor is fair.
    • The colour contrast between the internal hotel room door and wall is fair.
    • The colour contrast between the external ensuite door and wall is fair.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite
    • The colour contrast between the internal ensuite door and wall is fair.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels are adjustable.
  • Auxiliary Aids - General
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 2.
  • Ground Floor Standard Rooms
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 10m (32ft 10in) from the rear entrance.
    • The accessible toilet is located at the rear of the hotel.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 160cm (4ft 11in x 5ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 120cm (3ft 11in) high.
    • There is not a toilet roll holder.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is poor.
    • Lighting levels are bright.
  • Comments
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the adapted toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Comments
    • There are 8 function/conference rooms available to hire.