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Radisson Blu Edwardian New Providence Wharf Hotel

5 Fairmont Avenue, London, E14 9PJ

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Accessibility Guide

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Introduction

  • Services / facilities within the building include East River Spa, a Fitness Suite and Conference Rooms.
  • Related link East River Spa.
  • Http://www.eastriverspa.com

Opening Times

  • Reception is staffed 24 hours per day.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Limehouse.
  • The nearest underground station is Canary Wharf.
  • The nearest DLR station is Blackwall.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is underground.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 450cm x 480cm (14ft 9in x 15ft 9in).
    • The car park surface is concrete.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is a designated drop off point.
    • The drop off point is located at the front of the hotel.
    • There is not a dropped kerb from the drop off point.
  • Comments
    • The car park was undergoing refurbishment at the time of the survey (Oct 2015).
    • Blue Badge holders need to call ahead & will be advised where to park whilst work is being carried out.
    • Alternative permit parking was available outside the front of the hotel. Permit's can be obtained from reception.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 138cm (4ft 6in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 138cm (4ft 6in) wide.

Reception

  • The desk is 15m (16yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played in the reception area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking (Scoff and Banter)

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 7m (7yd 1ft) from the Scoff and Banter lift.
  • The distance between the floor and the lowest table is 50cm (1ft 8in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is an a la carté menu.

Level Change (Scoff and Banter)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the right of reception.
  • There is / are 7 step(s) to the area / service.
  • The lighting levels at the steps are low.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).
  • The lift does not bypass the ramp.

Lift (Scoff and Banter)

  • There is a lift for public use.
  • The lift is located to the right of reception.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is 4m (4yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located to the right of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
  • The lift is 18m (19yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information
    • The Tourist Board rating is 4*.
    • There are 169 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 167 standard rooms on other floors.
  • Accessible Rooms
    • There are accessible ensuite facilities.
    • There is / are 2 room(s) which has / have accessible ensuite facilities.
    • There is / are 2 adjoining room(s) available for carers.
  • Location and Access
    • The accessible room viewed is 6m (6yd 1ft) from the main lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room
    • The room number or room name viewed was 514.
    • The width of the door is 86cm (2ft 10in).
    • The height of the bed is 60cm (1ft 12in).
    • The measurement between the bed base and floor is 3cm (1in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • It is a push button style alarm.
    • An adjoining room is available.
  • Accessible Ensuite
    • The width of the door to the ensuite is 87cm (2ft 10in).
    • The door opens outwards.
    • The door weight is light.
    • The door is locked by a locking handle.
    • The dimensions of the accessible ensuite are 262cm x 262cm (8ft 7in x 8ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 50cm (1ft 8in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 70cm (2ft 4in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower
    • There is not a bath.
  • Wheel In Shower
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower head height is 180cm (5ft 11in).
    • The shower control type is lever.
    • The shower seat is shower chair.
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are bright.
  • Colour contrast and lighting in accessible ensuite
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarm(s) and vibrating pillow(s).
    • Flashing fire alarms are in rooms.
    • Vibrating fire alarms are In rooms.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 2.
  • Ground Floor Standard Rooms
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.

Fitness Suite

  • Access to Fitness Suite
    • The fitness suite is located on the first floor.
    • The fitness suite is 12m (13yd 4in) from the main lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are permanently held open.
    • The opening is 159cm (5ft 3in) wide.
  • Fitness Suite (General)
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

East River Spa

  • There are 6 treatment rooms available.
  • There are 2 beds that can be lowered to allow easier access.
  • All treatment rooms have alarms.
  • Gift Vouchers are available (valid for 1 year)
  • Pamper Parties can be booked with the receptionist, 4-10 people maximum.
  • There are various treatments available from facials, massages, manicures, pedicures & waxing.
  • For further information of treatments and bookings please call 0208 820 8123 or visit the website.

Accessible Changing Room (Fitness Suite & Spa)

  • There are accessible changing rooms available.
  • The accessible changing room is located off the main corridor.
  • The facility is 2m (2yd 7in) from the fitness suite entrance.
  • The door opens outwards.
  • The width of the door is 90cm (2ft 11in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 240cm x 240cm (7ft 10in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 50cm (1ft 8in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 60cm (1ft 12in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, a flip down seat and a fixed seat.
  • The height of the seat is 60cm (1ft 12in).

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 8m (8yd 2ft) from the main entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 214cm (4ft 11in x 7ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.