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Raich Carter Sports Centre

Commercial Road, Hendon, Sunderland, Tyne & Wear, SR2 8PD

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Access Guide

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Introduction

  • Services / facilities within the building include a sports hall, fitness suite, exercise studio, spin studio, swimming pool, meeting room, and a cafe.
  • Services / facilities within the grounds include football pitches.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Park Lane.

Opening Times (Centre)

  • Monday 06:00 - 22:00.
  • Tuesday 06:00 - 22:00.
  • Wednesday 06:00 - 22:00.
  • Thursday 06:00 - 22:00.
  • Friday 06:00 - 21:00.
  • Saturday 09:00 - 17:00.
  • Sunday 09:00 - 17:00.

Opening Times (Cafe)

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 18:00.
  • Friday 08:30 - 19:45.
  • Saturday 09:00 - 15:45.
  • Sunday 09:30 - 16:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 376cm x 475cm (12ft 4in x 15ft 7in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • There are bollards between the car park and the entrance.
    • The minimum width between the bollards is 162cm.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are single.
  • The width of the door opening is 106cm (3ft 6in).
  • Comments View
    • There is a similar entrance on the opposite side of the entrance area (shown in photographs 4 and 5).

Outside Access (Team Changing / Pitches Entrance)

  • This information is for the entrance located at the rear of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 74cm (2ft 5in).

Reception

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There are security barriers to the left of the reception desk to enter the main part of the sports centre.
    • The width of the standard security barriers to enter is 53cm.
    • The width of the wide security barrier to enter is 101cm.
    • The wide security barrier is operated by the reception staff.
    • The width of the standard security barrier to exit is 52cm.
    • The width of the wide security barrier to exit is 95cm.
    • The wide security barrier to exit is operated by push button.
    • The height of the push button is 134cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the building.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking (Cafe)

  • The following information is for the café.
  • The café is located on the ground floor, to the right as you enter via the main entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 46cm (1ft 6in).
  • The distance between the floor and the highest table is 71cm (2ft 4in).
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Swimming Pool Beach Area Internal Entrance

  • This entrance is located towards the rear of the cafe.
  • There is level access to the entrance.
  • The door opens automatically towards you.
  • The automatic door is push pad activated.
  • The door is single.
  • The width of the door opening is 89cm (2ft 11in).

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is hydraulic.
  • There are steps into the swimming pool.
  • There are 6 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The stairs surveyed give access to the gym, exercise studios, and the pool viewing area.
    • There is a similar set of stairs behind the reception area, to the right as you enter the security barriers (shown in photographs 4 - 6).
    • The additional stairs give access to the spin studio and meeting room.

Lift (Rear)

  • There is a lift for public use.
  • The lift is located to the rear left of the building as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 110cm x 149cm (3ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • This lift gives access to the gym, exercise studio, the and pool viewing area.

Lift (Front)

  • There is a lift for public use.
  • The lift is located to the right as you enter via the main entrance, at the rear of the cafe.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • This lift gives access to the spin studio and meeting room.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor, to the left as you exit the rear lift.
    • The fitness suite is 2m (2yd 7in) from the rear lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are heavy.
    • The opening is 87cm (2ft 10in) wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is by the company.
    • Equipment suitable for mobility or sensory impaired users includes hand bikes, upper body machines, and free weights.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Comments View
    • The doors are double with one locked leaf.
    • There are barriers beyond the doors to the fitness suite.
    • The width of the standard barriers is 52cm.
    • The height to the scanner is 77cm.
    • The width of the wide barrier is 100cm.
    • The wide barrier is operated by fitness suite staff.

Accessible Changing Room (Ground Floor)

  • There are accessible changing rooms available.
  • The accessible changing room is located along the main corridor, ahead as you enter through the security barriers.
  • The facility is 26m (28yd 1ft) from the main entrance.
  • The door opens outwards.
  • The width of the door is 83cm (2ft 9in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 197cm x 197cm (6ft 6in x 6ft 6in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 93cm (3ft 1in).
  • There is no dropdown rail.
  • There is not a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 45cm (1ft 6in) above floor level.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a locker within the accessible changing room.
  • There is a changing bench.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is fixed.
  • The length of the bench is 181cm (5ft 11in).
  • There is not a wheel in shower.
  • Comments View
    • There is a similar facility with opposite transfer space and drop down rail adjacent to the one surveyed(shown in photographs 4 - 6).

Accessible Changing Room (First Floor)

  • There are accessible changing rooms available.
  • The accessible changing room is located opposite the rear lift.
  • The facility is 4m (4yd 1ft) from the rear lift.
  • The door opens outwards.
  • The width of the door is 82cm (2ft 8in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 197cm x 198cm (6ft 6in x 6ft 6in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 45cm (1ft 6in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a locker within the accessible changing room.
  • There is a changing bench.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is fixed.
  • The length of the bench is 161cm (5ft 3in).
  • There is not a wheel in shower.

Accessible Shower (Fitness Suite)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the fitness suite changing rooms, on the first floor.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 53cm (1ft 9in).
  • Other facilities available include; a drop down rail.
  • There is level access to the services from the accessible shower facilities.

Accessible Toilet (Changing Village)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 49m (53yd 1ft) from the main entrance.
    • This accessible toilet is located on the ground floor, to the right hand side of the changing village.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 246cm x 198cm (8ft 1in x 6ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 107cm.
    • The lateral transfer space on the right is 101cm.
    • There are dropdown rails on both sides of the toilet.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 115cm (3ft 9in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Spin Studio)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the front lift.
    • This accessible toilet is located next to the spin studio on the first floor, to the left as you exit the front lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 144cm x 199cm (4ft 9in x 6ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 114cm (3ft 9in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Changing Room (Changing Village - Wet Side Unisex)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 34m (37yd 7in) from the main entrance.
  • The standard changing room(s) is/are approximately 30m (32yd 2ft) from the reception desk.
  • The standard changing room(s) is/are approximately 2m (2yd 7in) from the swimming pool.
  • The standard changing room(s) surveyed is/are located to the centre of the building, off the main corridor ahead as you enter through the security barriers.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Standard Changing Room (Dry Side - Female)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 32m (34yd 2ft) from the main entrance.
  • The standard changing room(s) is/are approximately 28m (30yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 11m (12yd 1in) from the sports hall.
  • The standard changing room(s) surveyed is/are located to the centre of the building, off the main corridor, ahead as you enter through the security barriers.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There is a changing bench and overhead hoist in the male dry side changing room (shown in photographs 4 and 5).

Standard Changing Room (Fitness Suite - Female)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 9m (9yd 2ft) from the rear lift.
  • The standard changing room(s) is/are approximately 8m (8yd 2ft) from the gym.
  • The standard changing room(s) surveyed is/are located on the first floor, ahead as you exit the rear lift.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • Ther is a baby change unit within the female standard gym changing room.
    • The height of the baby change when extended is 94cm.
    • There is a similar male standard changing room in the same location.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass areas surrounding the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.