Skip to main content

Reception

Heart, Penryn Campus, Treliever Road, Penryn, Cornwall, TR10 9FE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

Introduction

  • Services / facilities within the building include the main Penryn campus reception.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Getting Here (Penryn)

  • By Road View
    • The Penryn Campus is approximately two hours’ drive from Exeter. From the north, take the A30 west from Exeter until you reach the A39 signposted Truro. Drive through Truro, following the signs A39 to Falmouth. Follow the A39 towards Falmouth until you come to the Treliever roundabout, where you will see signs to the Penryn Campus.
    • There is pay and display parking located across campus.
  • By Bus View
    • National Express coaches stop in Penryn. For timetables, visit the National Express website or for passenger information phone: +44 (0) 08717 818 181. The U1 bus service from Truro Bus Station drops you direct to the campus.
  • By Train View
    • The Penryn Campus is approximately two and a half hours by train from Exeter. The campus is in Penryn, which has its own station. There is a frequent direct service to Truro from London, the Midlands and North and other major British cities. At Truro, change to the branch line service to Falmouth and leave the train at Penryn. The station is approximately a 15 minute walk from the campus.
  • Useful Links View

Useful Information

Site/Campus Car Park (Car Park A)

  • Car Park View
    • The car park is located on the left hand side as you enter the campus.
    • The nearest building(s) to this car park is/are the Heart Reception.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 6 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 450cm x 600cm (14ft 9in x 19ft 8in).
    • The dimensions of the designated bays do vary in size.
  • Charges and Restrictions View
    • This car park can be used by staff, visitors and Blue Badge holders.
    • Parking charges apply for all except permit and Blue Badge holders.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
    • Payment machines are located throughout the car park.
  • Drop Off Point View
    • There is not a designated drop off point in this car park.
  • Car Park Access View
    • There is sloped access to the car park from the Heart Reception.
    • This car park is clearly signposted from the Heart Reception.
    • The nearest designated bay is 20m (21yd 2ft) from the main entrance.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 91cm (2ft 12in).
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 100cm (3ft 3in).
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • Main Campus Reception is located to your left on entrance.
  • The desk is 5m (5yd 1ft) from the main entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are bright.
  • The reception desk/counter is high (110cm+).
  • There is not a low section of the counter (76cm or below) available.
  • The desk is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • The height of the lowered section is 80cm.
    • There is a knee recess beneath this lowered section.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
    • This accessible toilet is located to the rear of the building through the staff kitchen area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 164cm x 222cm (5ft 5in x 7ft 3in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 114cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • There are no standard toilets within the reception.