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Red House

Red House Lane, Bexleyheath, Kent, DA6 8JF

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Access Guide

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Introduction

  • Services / facilities within the building include furnished display rooms and temporary exhibitions, tea room.
  • Services / facilities within the grounds include ticket office and gift shop, a stable block containing a bookstore, toilet block, display gardens with picnic areas.
  • Comments View
    • The stable block, gift shop and toilet block are located to the left of the house after the site entrance.
    • The tea room is located within the house, but has a separate entrance at the rear of the house.
    • At certain times access to the house is by guided tour only.
    • Please contact the venue for details.

Opening Times

  • Monday Closed.
  • Tuesday Closed.
  • Wednesday 11:00 - 17:00.
  • Thursday 11:00 - 17:00.
  • Friday 11:00 - 17:00.
  • Saturday 11:00 - 17:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Bexleyheath.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Bexleyheath.

Parking (Blue Badge Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is located to the left of the house entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 40m (43yd 2ft) from the ticket office.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • No other vehicles are allowed into the grounds.
    • Information boards may need to be moved by staff from the driveway to access the parking areas.
    • There is unrestricted on-street parking in the road outside the venue.
    • The Blue Badge parking area is located in front of the house.
    • Tickets must be purchased from the ticket office before entering the house.
    • The path from the vehicle and pedestrian entrance gate and the parking bays to the ticket office and shop is loose gravel.

Outside Access (Ticket Office and Shop Entrance)

  • This information is for the entrance located at the front of the detached shop building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 106cm (3ft 6in).
  • Comments View
    • The ticket office and shop building is about 30m from the entrance gate into the grounds.
    • There is stable-yard block paving outside the shop.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the ticket office and shop entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • A small part of the shop display, at the rear of the shop, is raised up by one medium step.

Outside Access (Stable Block and Secondhand Book Shop Entrance)

  • This information is for the entrance located at the front of the detatched stable building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 100cm (3ft 3in).
  • Comments View
    • There is original and uneven stable block paving in front of and inside the building.
    • There is an honesty box to pay for the secondhand books.

Outside Access (Main Entrance - House)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 133cm (4ft 4in) wide.

Level Change (Main Entrance - House)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 75cm (2ft 6in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.
  • The ramp or slope does bypass the step(s).

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is a hearing assistance system.
  • Concessions are available.
  • There is not a wheelchair to borrow.
  • Comments View
    • Staff are available in each of the rooms to explain and assist.
    • An iPad with images and further information is also available for visitors who cannot access the 1st floor.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services / areas on the floors which are not accessible are addtional display rooms and exhibitions.

Outside Access (Tea Room Entrance)

  • This information is for the entrance located at the rear of the house.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 80cm (2ft 7in) wide.
  • Comments View
    • The cafe is located off the courtyard at the rear of the house.
    • There is step-free access to the courtyard using the path to the right of the house.

Level Change (Tea Room Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 75cm (2ft 6in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Eating and Drinking (Tea Room)

  • The following information is for the cafe.
  • The cafe is located at the rear of the house, via the Tea Room entrance.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the Tea Room entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is soups and cakes.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the ticket office and shop.
    • This accessible toilet is located within the toilet block, next to the shop and ticket office.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is step-free access to the toilet block within the grounds from the shop building.
    • There are gravel paths and some uneven brick paths in the area.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located within the toilet block, next to the ticket office and shop.
    • The shared toilet(s) is/are approximately 10m (10yd 2ft) from the ticket office and shop.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the left hand side shared standard toilet.
    • The height of the baby change table once extended is 96cm (3ft 2in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The toilet block is about 30m from the entrance gate into the grounds.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The paths around the gardens include brick, gravel and grass surfaces.
    • There are several sets of shallow, unmarked brick steps.
    • Some of these can be bypassed on the grass.
    • Some seats and picnic benches are available in the garden.