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Richmond Station

The Quadrant, Richmond, London, TW9 2NA

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Access Guide

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Introduction

Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking ((APCOA) Richmond Station)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Kew Road.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
    • The nearest Blue Badge bay is 22m (24yd 2in) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Car Park Entrance - Station Lower Concourse)

  • Entrance View
    • This information is for the entrance located at the side of the station leading from the car park.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 200cm.
  • Ramp/Slope View
    • The ramp/slope is located on approach to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Outside Access (Kew Road Entrance - Station Upper Concourse)

  • Entrance View
    • This information is for the entrance located at the front of the station, next to WHSmith Express.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 145cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the doors, to the left of the doors surveyed.
    • There is/are 1-2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There are two other sets of doors to the left of the entrance surveyed.
    • These are the doors that have the steps in front of them.
    • Photographs 5, 6, 7 and 8 show these entrance doors.

Upper Concourse

  • The upper concourse is located at street level and is next to the Kew Road entrance.
  • There are self-service ticket machines available throughout the area.
  • There are six manned ticket counters to the far left as you enter from the Kew Road entrance.
  • There is a visitor's information desk on the left as you enter from the Kew Road entrance as shown in photographs 7 and 8.
  • The counter is 96cm in height and does not have a hearing loop.
  • There are various information signboards available throughout the area.
  • There are some departure/arrival boards overhead opposite the Kew Road entrance.
  • There are several food and drink outlets available.

Eating and Drinking (AMT Coffee)

  • The following information is for the café.
  • The café is located in the upper concourse area.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the café entrance.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The café has an open plan layout.
    • There is step free access from upper concourse to the café.

Eating and Drinking (Knot Artisan Coffee & Pretzels)

  • The following information is for the café.
  • The café is located in the upper concourse area, next to the ticket counters.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 18m (19yd 2ft) from the Kew Road entrance.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Reception (Ticket Office - Upper Concourse)

  • The desk/counter is 17m (18yd 1ft) from the Kew Road entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are six ticket counters available.
    • Ticket counters 1-5 are 110cm in height.
    • Ticket counter 6 is 84cm in height and is open when required.
    • There are several self-service ticket machines available in both the upper and lower concourse.
  • Opening Times View
    • Monday 06:15 - 21:45.
    • Tuesday 06:15 - 21:45.
    • Wednesday 06:15 - 21:45.
    • Thursday 06:15 - 21:45.
    • Friday 06:15 - 21:45.
    • Saturday 06:15 - 21:45.
    • Sunday 07:15 - 21:30.

Level Change (Upper Concourse to Lower Concourse and Platforms 2-7)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located directly ahead from the upper concourse as you enter from Kew Road entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Level Change (Upper Concourse via Footbridge to Platforms 2-7 Lift)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the footbridge leading from the upper concourse to all platforms and the lower concourse.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • Photographs 1 and 2 show the footbridge.
    • Photographs 3 and 4 show the stairs from platform 1 to the footbridge.
    • Photographs 5 and 6 show the stairs from platform 2-7 to the footbridge.

Level Change (Upper Concourse to Platforms 2-7 Lift)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the approach to the lift, leading off from the footbridge to platforms 1-7 from the upper concourse.
  • The ramp/slope gradient is slight.

Lift (Upper Concourse to Platforms 2-7)

  • There is a lift for public use.
  • The lift is located to the right of the footbridge leading to Platforms 2-7 from the upper concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Upper Concourse to Platforms 2-7 and Lower Concourse.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 26m (28yd 1ft) from the Kew Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 130cm (4ft 3in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Ticket Barriers - Upper Concourse Footbridge to Platforms 1-7

  • The wide ticket barriers open away from you automatically and has an opening width of 108cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • The standard ticket barriers open away from you automatically and have an opening width of 62cm.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Lift (Upper Concourse Footbridge to Platform 1)

  • There is a lift for public use.
  • The lift is located on the right of the footbridge leading to platform 1 from the upper concourse, just beyond the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Upper Concourse to Platform 1.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 37m (40yd 1ft) from the Kew Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 130cm (4ft 3in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Ticket Barriers - Lower Concourse to Platforms 2-7

  • The wide ticket barriers open away from you automatically and has an opening width of 108cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • The standard ticket barriers open away from you automatically and have an opening width of 62cm.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Puccino's Kiosk - Platforms 2-7 Approach

  • The kiosk is on the approach to platforms 2-7 and acts as a quick stop for a drink or snack.
  • The kiosk counter is 110cm in height.
  • There is no seating available.

Eating and Drinking (West Cornwall Pasty Co)

  • The following information is for the café.
  • The café is located in the lower concourse area, opposite the ticket barriers to platforms 2-7.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 16m (17yd 1ft) from the upper concourse to platforms 2-7 lift.
  • The distance between the floor and the lowest table is 45cm (1ft 6in).
  • The distance between the floor and the highest table is 76cm (2ft 6in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The entrance to the café measure145cm in width.
    • There is additional seating available outside the entrance to the café.

Eating and Drinking (Bagels Already)

  • The following information is for the café.
  • The café is located on Platform 2-3 just beyond the stairs.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 19m (20yd 2ft) from the upper concourse to platforms 2-7 lift.
  • The standard height for tables is 115cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are double doors to enter the café area from the platform.
    • The doors are 125cm in width, open away from you and are heavy.

Lower Concourse

  • The lower concourse is located at platform level and is next to the car park entrance.
  • There are self-service ticket machines available.
  • There are various information signboards available throughout the area.
  • There are overhead arrival/departures signboards.
  • There are several food and drink outlets available.
  • There is an accessible toilet as well as standard toilets available.

Train Station

  • There are generally 8 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 21.45-06.15 Monday to Saturday and 21.30-07.15 on Sundays.
  • There is a ticket office.
  • The ticket office is located in the upper concourse area, to the left as you enter from the Kew Road entrance.
  • The ticket office is 17m (18yd 1ft) from the Kew Road entrance.
  • The train companies operating from within this station are South Western Railway, London Overground and London Underground.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • Please click here for access information for London Overground.
  • Please click here for access information for London Underground.
  • There is a taxi rank at the station.
  • The taxi rank is located on Kew Road.
  • The taxi rank is 16m (17yd 1ft) from the Kew Road entrance.
  • Shops and services within the station include AMT Coffee, Bagels Already, Knot Artisan Coffee & Pretzels, M&S Simply Food, Puccino's, West Cornwall Pasty Co and WHSmith Express.
  • All key concourse shops and services have level access.
  • There are 7 platform(s) in the station.
  • The platform(s) which has/have level access is / are 2, 3, 4, 5, 6 and 7.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4, 5, 6 and 7.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, 5, 6 and 7.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, 5, 6 and 7.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Staff are based throughout the station and on each platform.
    • Platforms 6 and 7 are used mainly for the London Underground (District Line) services.
    • Platforms 4 and 5 are used for terminating services.
    • Platforms 1 and 2 are used for train services that continue beyond Richmond in both directions.
  • Opening Times View
    • The venue is open 24hrs.

Eating and Drinking (Puccino's)

  • The following information is for the café.
  • The café is located on platform 1, opposite the stairs.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 19m (20yd 2ft) from the upper concourse footbridge to platform 1 lift.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are double doors to enter the café from the platform area.
    • The entrance has a locked leaf that can be unlocked to increase the opening width from 70cm to 140cm.
    • The doors are heavy and open away from you.

Waiting Room Platform 1

  • The waiting room is located on platform 1, midway along the platform.
  • There is an automatic single door to enter the room.
  • The door is 100cm in width and opens away from you.
  • There is a push button on the left as you enter that is 85cm in height.
  • There is an slight slope in front of the door.
  • There are seats with armrests throughout the waiting room.
  • There is a visual screen for departures/arrivals on the far left as you enter.
  • There is a push button on the right as you exit that is 85cm in height.

Accessible Toilet (Lower Concourse)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the car park entrance.
    • This accessible toilet is located on the lower concourse, next to M&S Simply Food and the ticket barriers for platforms 2-7.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 280cm x 215cm (9ft 2in x 7ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are poor.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 82cm (2ft 8in).

Standard Toilet(s) (Lower Concourse)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the lower concourse, next to M&S Simply Food and the ticket barriers for platforms 2-7.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the car park entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are low.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the lower concourse, next to M&S Simply Food and the ticket barriers for platforms 2-7.
    • The male toilet(s) is/are approximately 8m (8yd 2ft) from the car park entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are low.

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.