You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include an accessible toilet, standard toilets and various food and drink outlets.
• Services / facilities within the grounds include a car park.
• Marks & Spencer Simply Food link (new tab) - click here.
• WHSmith Express link (new tab) - click here.
• Paperchase link (new tab) - click here.
• Richmond Shopping Area Guide - Upper Richmond Road West link (new tab) - click here.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking ((APCOA) Richmond Station). Skip to the next section.

Parking ((APCOA) Richmond Station)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Kew Road.
  • The car park type is open air/surface.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
  • The nearest Blue Badge bay is 22m (24yd 2in) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Car Park Entrance - Station Lower Concourse). Skip to the next section.

Outside Access (Car Park Entrance - Station Lower Concourse)

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• Entrance View
  • This information is for the entrance located at the side of the station leading from the car park.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
• Ramp/Slope View
  • The ramp/slope is located on approach to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

You are on Outside Access (Kew Road Entrance - Station Upper Concourse). Skip to the next section.

Outside Access (Kew Road Entrance - Station Upper Concourse)

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• Entrance View
  • This information is for the entrance located at the front of the station, next to WHSmith Express.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the doors, to the left of the doors surveyed.
  • There is/are 1-2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There are two other sets of doors to the left of the entrance surveyed.
  • These are the doors that have the steps in front of them.
  • Photographs 5, 6, 7 and 8 show these entrance doors.

You are on Upper Concourse. Skip to the next section.

Upper Concourse

• The upper concourse is located at street level and is next to the Kew Road entrance.
• There are self-service ticket machines available throughout the area.
• There are six manned ticket counters to the far left as you enter from the Kew Road entrance.
• There is a visitor's information desk on the left as you enter from the Kew Road entrance as shown in photographs 7 and 8.
• The counter is 96cm in height and does not have a hearing loop.
• There are various information signboards available throughout the area.
• There are some departure/arrival boards overhead opposite the Kew Road entrance.
• There are several food and drink outlets available.

You are on Eating and Drinking (AMT Coffee). Skip to the next section.

Eating and Drinking (AMT Coffee)

• The following information is for the café.
• The café is located in the upper concourse area.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the café entrance.
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The café has an open plan layout.
  • There is step free access from upper concourse to the café.

You are on Eating and Drinking (Knot Artisan Coffee & Pretzels). Skip to the next section.

Eating and Drinking (Knot Artisan Coffee & Pretzels)

• The following information is for the café.
• The café is located in the upper concourse area, next to the ticket counters.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 18m (19yd 2ft) from the Kew Road entrance.
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The café has an open plan layout.

You are on Reception (Ticket Office - Upper Concourse). Skip to the next section.

Reception (Ticket Office - Upper Concourse)

• The desk/counter is 17m (18yd 1ft) from the Kew Road entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are six ticket counters available.
  • Ticket counters 1-5 are 110cm in height.
  • Ticket counter 6 is 84cm in height and is open when required.
  • There are several self-service ticket machines available in both the upper and lower concourse.

You are on Level Change (Upper Concourse to Lower Concourse and Platforms 2-7). Skip to the next section.

Level Change (Upper Concourse to Lower Concourse and Platforms 2-7)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located directly ahead from the upper concourse as you enter from Kew Road entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does bypass the ramp/slope.

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• Comments View
  • The stairs also have central handrails.

You are on Level Change (Upper Concourse via Footbridge to Platforms 2-7 Lift). Skip to the next section.

Level Change (Upper Concourse via Footbridge to Platforms 2-7 Lift)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the footbridge leading from the upper concourse to all platforms and the lower concourse.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • Photographs 1 and 2 show the footbridge.
  • Photographs 3 and 4 show the stairs from platform 1 to the footbridge.
  • Photographs 5 and 6 show the stairs from platform 2-7 to the footbridge.

You are on Level Change (Upper Concourse to Platforms 2-7 Lift). Skip to the next section.

Level Change (Upper Concourse to Platforms 2-7 Lift)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the approach to the lift, leading off from the footbridge to platforms 1-7 from the upper concourse.
• The ramp/slope gradient is slight.

You are on Lift (Upper Concourse to Platforms 2-7). Skip to the next section.

Lift (Upper Concourse to Platforms 2-7)

• There is a lift for public use.
• The lift is located to the right of the footbridge leading to Platforms 2-7 from the upper concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are Upper Concourse to Platforms 2-7 and Lower Concourse.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 26m (28yd 1ft) from the Kew Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 130cm x 130cm (4ft 3in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Ticket Barriers - Upper Concourse Footbridge to Platforms 1-7. Skip to the next section.

Ticket Barriers - Upper Concourse Footbridge to Platforms 1-7

• The wide ticket barriers open away from you automatically and has an opening width of 108cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
• The standard ticket barriers open away from you automatically and have an opening width of 62cm.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Lift (Upper Concourse Footbridge to Platform 1). Skip to the next section.

Lift (Upper Concourse Footbridge to Platform 1)

• There is a lift for public use.
• The lift is located on the right of the footbridge leading to platform 1 from the upper concourse, just beyond the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are Upper Concourse to Platform 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 37m (40yd 1ft) from the Kew Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 130cm x 130cm (4ft 3in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Ticket Barriers - Lower Concourse to Platforms 2-7. Skip to the next section.

Ticket Barriers - Lower Concourse to Platforms 2-7

• The wide ticket barriers open away from you automatically and has an opening width of 108cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
• The standard ticket barriers open away from you automatically and have an opening width of 62cm.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Puccino's Kiosk - Platforms 2-7 Approach. Skip to the next section.

Puccino's Kiosk - Platforms 2-7 Approach

• The kiosk is on the approach to platforms 2-7 and acts as a quick stop for a drink or snack.
• The kiosk counter is 110cm in height.
• There is no seating available.

You are on Eating and Drinking (West Cornwall Pasty Co). Skip to the next section.

Eating and Drinking (West Cornwall Pasty Co)

• The following information is for the café.
• The café is located in the lower concourse area, opposite the ticket barriers to platforms 2-7.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 16m (17yd 1ft) from the upper concourse to platforms 2-7 lift.
• The distance between the floor and the lowest table is 45cm (1ft 6in).
• The distance between the floor and the highest table is 76cm (2ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The entrance to the café measure145cm in width.
  • There is additional seating available outside the entrance to the café.

You are on Eating and Drinking (Bagels Already). Skip to the next section.

Eating and Drinking (Bagels Already)

• The following information is for the café.
• The café is located on Platform 2-3 just beyond the stairs.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• All tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 19m (20yd 2ft) from the upper concourse to platforms 2-7 lift.
• The standard height for tables is 115cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are double doors to enter the café area from the platform.
  • The doors are 125cm in width, open away from you and are heavy.

You are on Lower Concourse. Skip to the next section.

Lower Concourse

• The lower concourse is located at platform level and is next to the car park entrance.
• There are self-service ticket machines available.
• There are various information signboards available throughout the area.
• There are overhead arrival/departures signboards.
• There are several food and drink outlets available.
• There is an accessible toilet as well as standard toilets available.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 8 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 21.45-06.15 Monday to Saturday and 21.30-07.15 on Sundays.
• There is a ticket office.
• The ticket office is located in the upper concourse area, to the left as you enter from the Kew Road entrance.
• The ticket office is 17m (18yd 1ft) from the Kew Road entrance.
• The train companies operating from within this station are South Western Railway, London Overground and London Underground.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• Please click here for access information for London Overground.
• Please click here for access information for London Underground.
• There is a taxi rank at the station.
• The taxi rank is located on Kew Road.
• The taxi rank is 16m (17yd 1ft) from the Kew Road entrance.
• Shops and services within the station include AMT Coffee, Bagels Already, Knot Artisan Coffee & Pretzels, M&S Simply Food, Puccino's, West Cornwall Pasty Co and WHSmith Express.
• All key concourse shops and services have level access.
• There are 7 platform(s) in the station.
• The platform(s) which has/have level access is / are 2, 3, 4, 5, 6 and 7.
• The platform(s) accessed by lift is / are 1, 2, 3, 4, 5, 6 and 7.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, 5, 6 and 7.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, 5, 6 and 7.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • Staff are based throughout the station and on each platform.
  • Platforms 6 and 7 are used mainly for the London Underground (District Line) services.
  • Platforms 4 and 5 are used for terminating services.
  • Platforms 1 and 2 are used for train services that continue beyond Richmond in both directions.

You are on Eating and Drinking (Puccino's). Skip to the next section.

Eating and Drinking (Puccino's)

• The following information is for the café.
• The café is located on platform 1, opposite the stairs.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 19m (20yd 2ft) from the upper concourse footbridge to platform 1 lift.
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are double doors to enter the café from the platform area.
  • The entrance has a locked leaf that can be unlocked to increase the opening width from 70cm to 140cm.
  • The doors are heavy and open away from you.

You are on Waiting Room Platform 1. Skip to the next section.

Waiting Room Platform 1

• The waiting room is located on platform 1, midway along the platform.
• There is an automatic single door to enter the room.
• The door is 100cm in width and opens away from you.
• There is a push button on the left as you enter that is 85cm in height.
• There is an slight slope in front of the door.
• There are seats with armrests throughout the waiting room.
• There is a visual screen for departures/arrivals on the far left as you enter.
• There is a push button on the right as you exit that is 85cm in height.

You are on Accessible Toilet (Lower Concourse). Skip to the next section.

Accessible Toilet (Lower Concourse)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, tactile and written text signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the car park entrance.
  • This accessible toilet is located on the lower concourse, next to M&S Simply Food and the ticket barriers for platforms 2-7.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 280cm x 215cm (9ft 2in x 7ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is push.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are poor.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 82cm (2ft 8in).

You are on Standard Toilet(s) (Lower Concourse). Skip to the next section.

Standard Toilet(s) (Lower Concourse)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the lower concourse, next to M&S Simply Food and the ticket barriers for platforms 2-7.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the car park entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are low.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the lower concourse, next to M&S Simply Food and the ticket barriers for platforms 2-7.
  • The male toilet(s) is/are approximately 8m (8yd 2ft) from the car park entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are low.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.