Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 0345 208 1222.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 020 3871 0810?.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0208 336 7555.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
Getting Here
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By Road
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- Fulham Football Club is located in West London, off Stevenage Road.
Access to the surrounding streets on a matchday is restricted by a Traffic Management Order.
The Traffic Exclusion Zone on matchdays extends along Stevenage Road.
Access to the stadium (if walking) is via Fulham Palace Road, via various residential streets. - Parking around Craven Cottage is extremely limited.
There is a one-hour maximum stay policy for non-residential pay and display visitors between 9am and 9.30pm on all Monday to Sunday matchdays, including Bank Holidays. On non-matchdays the controlled hours will remain as Monday to Saturday 9am to 5pm.
Complimentary car parking is available upon request to both home and visiting disabled supporters. As spaces are limited, match-by-match parking can only be reserved on a first come first served basis from 7 days before the date of the fixture by contacting the Club's Disability Liason Officer.
An accessible shuttle bus service takes supporters between the car park and stadium, both before and after the match. This trip takes no more than 5 minutes, although there may be a short wait at full-time.
- Fulham Football Club is located in West London, off Stevenage Road.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- The nearest bus stops are located on Fulham Palace Road.
From Fulham Palace Road the stadium can be accessed via various residential streets.
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By Train
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- The nearest Railway Station is Putney Station.
- The closest mainline railway station to Craven Cottage is Putney, located on Putney High Street, south of the River Thames.
Access to the stadium from the station is via; Putney Bridge (A219) then Fulham Palace Road.
The station is 17 – 35 min walk from the stadium, passing many shops, bars and ATM machines en route.
The station can be easily reached by train from other railway hubs, including Clapham Junction (5 min) and Waterloo (13 min). - For more information on facilities at Putney Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Putney Bridge.
- Putney Bridge is the nearest underground station to the stadium, however there is not step-free access.
This station is approximately a 10 – 20 min walk from the stadium.
Exit the station, turn left and follow the road (Ranelagh Gardens). Walk through the underpass into Bishops Park. Follow the path through Bishops Park, along the river until you reach the stadium.
The nearest underground station with step-free access is Hammersmith.
This station is approximately a 20 – 40 min walk north-west of the stadium.
There are two Underground stations, one serving the Hammersmith & City & Circle Lines and the other serving the Piccadilly Line and the District Line.
Fulham Broadway is an alternative underground station, approximately a 20 – 40 min walk from the stadium. Where possible, supporters seeking to board District Line services should use Putney Bridge station. - For more information on Transport for London please click here (opens new tab).
Fulham College Boy's School - Matchday Parking
- There is no car parking provision at the stadium or in the immediate surrounding area.
- Complimentary car parking is available upon request to both home and visiting disabled supporters
- The car park is located at Fulham College Boy's School, which is located on Kingwood Road.
- Parking spaces are limited and allocated on a match by match basis.
- Parking spaces can only be reserved from 7 days before the fixture.
- Parking spaces are allocated on a first come first basis.
- To book parking spaces please contact the Fulham Football Club Disability Liaison Officer.
- Within the car park there are two designated parking areas for disabled supporters.
- The surface of the car park is tarmac.
- There is step-free access throughout the car park.
- There are car parking stewards located within the car park who can provide assistance.
- An accessible shuttle bus service takes supporters between the car park and stadium, both before and after the match. This trip takes no more than 5 minutes, although there may be a short wait at full-time.
- The accessible shuttle bus has a lift at the rear for wheelchair users and there is space on the bus for wheelchair users.
- The dimensions of the lift are 90cm x 140cm.
Outer Concourse (Stevenage Road)
- There is step-free access along the concourse.
The surface along the concourse varies between block paving, concrete tiles and tarmac. - There are food and drink stands along Stevenage Road.
There are programme stalls along Stevenage Road. - On matchdays there is a traffic exclusion zone along Stevenage Road before, during and after kick-off.
- Clear directional signage is not provided on the concourse.
- There is not a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the Johnny Haynes Stand please click here - (new tab).
- For more information on the Hammersmith Stand please click here - (new tab).
- For more information on the Riverside Stand please click here - (new tab).
- For more information on the Putney Stand - Away and Mixed Supporters please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
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Main Reception / Hospitality
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- For more information on Riverside Stand Hospitality - The George Cohen Lounge and Chairman's Club (Ground Level) please click here - (new tab).
- For more information on Riverside Stand Hospitality - Chairman's Lounge and Directors' Lounge please click here - (new tab).
- For more information on Riverside Stand Hospitality - Legends Lounge please click here - (new tab).
- For more information on Riverside Stand Hospitality - Riverside Boxes and 1975 Lounge please click here - (new tab).
- For more information on Riverside Stand Hospitality - Seasons Wine Lounge please click here - (new tab).
- For more information on Johnny Haynes Suites please click here - (new tab).
- For more information on Thameside Suites and Gin Bar please click here - (new tab).
- For more information on Parkside Suites please click here - (new tab).
- For more information on Craven Cottage Reception please click here - (new tab).
- Additional Services View
Craven Cottage Reception
Access Point (Accessible Entrance - Gate 50)
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Access Point
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- This information is for the access point located along Stevenage Road.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the access point opening is 74cm.
- There is a/are handheld ticket reader(s) at the access point.
- There is a steward available for assistance.
- A wider gate is available to the side of Gate 50. The wider gate has an opening of 180cm.
Gate 50 to Riverside Stand and Hospitality
- After entering via the accessible entrance or the turnstiles there is a steep slope leading up towards the Hammersmith Stand.
- Follow the path to the right which is signposted to the Riverside Stand and Hospitality.
- After the slope the path continues along the back of the Hammersmith Stand.
- At the rear of the path turn left and continue towards the Riverside Stand, the George Cohen statue is on your left.
Access Point (Accessible Entrance - Putney End Gate)
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Access Point
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- This information is for the access point located on Stevenage Road.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 180cm.
- There is a/are handheld ticket reader(s) at the access point.
- There is a steward available for assistance.
Putney Gate to Riverside Stand and Hospitality
- After entering via the accessible entrance or turnstiles there is a steep slope leading towards the Putney Stand.
- To the right there is a slope leading down to the tunnel underneath the Putney Stand.
- There is step-free access along the tunnel.
- At the rear of the tunnel there is a steep slope leading back onto the concourse.
- After exiting the tunnel follow the concourse to the Riverside Stand and Hospitality.
Outside Access (Riverside Stand Hospitality Entrance)
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Entrance
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- This information is for the entrance located at the front of the Riverside Stand.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 190cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 190cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The gradient of the ramp/slope is slight.
Getting Around
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Access
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- There is not step-free access throughout the building.
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Circulation
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- There are doors in corridors/walkways which have to be opened manually.
- There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
- The type of flooring in corridors/walkways is carpet and concrete.
- There is good colour contrast between the walls and floor in the majority of corridors/walkways.
- There are no seats/chairs at regular intervals.
- The lighting levels are varied.
- Access to other floors/levels is via stairs.
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Signage
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- Wayfinding signage is not provided.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Other Floors (Access to Riverside Boxes and 1975 Lounge)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located ahead as you enter.
- The stairs are approximately 5m from the Riverside Stand Hospitality Entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor.
- The floors which are accessible by stairs are G and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Alternative Route to Legends Lounge
- There is an alternative route to the Legends Lounge, via the Block SL designated seating area.
- The designated seating area is located in the corner of the Hammersmith End and Riverside Stand.
- There is a steep ramp leading down to the designated seating platform.
- From the platform, there are 15+ clearly marked steps with handrails on the right leading up to the Legends Lounge.
Hospitality (Legends Lounge)
- The lounge is located at the back row of the Riverside Stand.
- There is stepped access to this area.
- There is a/are single, heavy manual door(s) to access this area.
- The door/opening width(s) is/are under 75cm for the room(s).
- There are two steps at a height of 18cm leading down to the bar.
- There is step-free access within this area.
- The type of flooring in this area is carpet.
- The lighting levels are good.
- The clear floor space beneath tables in the room(s) is 105cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There is not a hearing assistance system.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- Access to the seating is located in Block V.
Having exited the lounge, turn left and continue along the walkway until reaching Block V.
From here there are between 2-15+ steps leading down to the seating.
There are also seats located at the front of the lounge that can be accessed via 10-15+ steps. - The room can be hired for functions and meetings on non match days.
- There is not an/are not accessible toilet(s) available within the room/suite.
- There are not standard toilets available within the room/suite.
- There is not a separate parent and baby room within the room/suite.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located off the walkway leading to the Legends Lounge.
- There is pictorial signage on or near the toilet door.
- There is not a lowered urinal.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.