Skip to main content

RLHIM Pharmacy

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
  • The email address for the Patient Advice and Liaison Service (PALS) is PALS@uclh.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the reception area.
  • Volunteers do not receive disability awareness / equality training.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Public Parking

Getting To (RLHIM Pharmacy)

  • The RLHIM Pharmacy is/are located on the ground floor of the Royal London Hospital for Integrated Medicine.
  • To see the hospital map please click here (opens new tab).
  • Access to the RLHIM Pharmacy is via the Royal London Hospital for Integrated Medicine main entrance.
  • When entering the Royal London Hospital for Integrated Medicine main entrance continue ahead, then turn left as you enter the corridor. The RLHIM Pharmacy is located at the end of the corridor.
  • There is step free access to the RLHIM Pharmacy.
  • The RLHIM Pharmacy is approximately 35m from the Royal London Hospital for Integrated Medicine main entrance.
  • There is a/are manual, heavy, double door(s) between the Royal London Hospital for Integrated Medicine main entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (The Royal London Hospital for Integrated Medicine Main Entrance)

  • Entrance Details View
    • This information is for the entrance located on Great Ormond Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The bell is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
  • Ramp/Slope Details View
    • The ramp/slope is located either side of the entrance.
    • The ramp/slope gradient is moderate.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp/slope is 134cm (4ft 5in).

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Pharmacy)

  • Entrance Details View
    • This information is for the entrance located at the rear of the ground floor corridor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 93cm.

Reception

  • The RLHIM Pharmacy reception is located ahead as you enter.
  • The reception area/desk is approximately 3m (3yd 10in) from the Pharmacy entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is not a low section of the desk (76cm or below) available.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Counter

  • The pharmacy counter is located to the left of the corridor as you approach the pharmacy entrance.
  • The counter is approximately 5m (5yd 1ft) from the pharmacy entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate, tiles and stone.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 12m from the entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is tiles and stone.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • Announcements are visual.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Accessible Toilet

  • The nearest accessible toilet is located on the ground floor corridor of the Royal London Hospital for Integrated Medicine.

Standard Toilet(s)

  • The nearest standard toilets are located on the ground floor corridor of the Royal London Hospital for Integrated Medicine.

Related Access Guides