You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Romford.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is The Brewery.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 130cm (4ft 3in) wide.

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 155cm (5ft 1in) wide.

You are on Level Change (Alternative Entrance). Skip to the next section.

Level Change (Alternative Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the side of the building.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 26m (28yd) from the alternative entrance.
• There is not level access to reception from the entrance.
• The reception desk is medium height.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Comments View
  • Announcements for the ticket office are in both audio and visual.

You are on Level Change (Ticket Office). Skip to the next section.

Level Change (Ticket Office)

• There is a ramp or slope to access this service.
• The ramp or slope is located as you enter the ticket office.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are medium.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There are steps to access this area / service.
• The steps are located as you enter the main entrance.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 7 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• There is a ticket office.
• The ticket office is located on the first floor at the front of the building.
• The ticket office is 26m (28yd) from the alternative entrance.
• The train companies operating from within this station are National Express East Anglia.
• There is not a taxi rank at the station.
• Shops and services within the station include West Cornwall Pasty, Coffee Republic, F.S.L Dry Cleaners, J.P.L News Kiosk, Cheque Station, Puccino's and cash Mmchines.
• There are 5 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-5.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 4.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, the contact customer information office.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-5.
• The platform(s) accessed by ramp / slope is / are 1-5.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-5.
• Accessible toilets are 155m (170yd) from the alternative entrance.

You are on Level Change (Train Station Platform). Skip to the next section.

Level Change (Train Station Platform)

• There is a ramp or slope to access this service.
• The ramp or slope is located ahead as you enter.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, Braille and pictorial signage on or near the toilet door.
  • The accessible toilet is 155m (170yd) from the alternative entrance.
  • The accessible toilet is located on platform 4.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from customer information office.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors in the accessible toilet.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located within the adapted toilet.
  • The female toilets are 155m (170yd) from the alternative entrance.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on platform 3.
  • The male toilets are 155m (170yd) from the alternative entrance.
  • Inside the venue, there is not level access to the male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.
• Children are welcomed at the venue.