Skip to main content

Rowan Ward

Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital

  • By Road View
    • Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
    • The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
  • By Bus View
    • Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
  • By Train View
    • Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals@bartshealth.nhs.net.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Hospital Main Entrance Reception and in the Outpatients Building.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact Hospital Main Building Reception.
  • The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site. The buggy can carry patients and their folded wheelchair or other mobility aids. Staff at any department or reception can contact the volunteer service. Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

Parking (Outpatients Blue Badge Bays)

Getting To (Rowan Ward)

  • Rowan Ward is/are located on the first floor of the Outpatients building.
  • To see the hospital map please click here (opens new tab).
  • Access to Rowan Ward is via the Outpatients entrance.
  • From the Outpatients entrance, cross the entrance foyer, following the blue path in the flooring. Pass the reception desk on the right and go through the double doors (held open) on the far side then turn right through the next set of doors. There is a volunteers' help point in this area and in the same location on the first floor. The lift and stairs are on the right. Take the lift to the first floor then turn right as you exit the lift. Go ahead along this corridor, past Theatres 5-8, then Rowan Ward will be the first entrance on the left.
  • There is step free access, via lift, to Rowan Ward.
  • Rowan Ward is approximately 40m from the lift.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Outpatients Entrance)

Other Floors

Lift

Entrance (Rowan Ward)

  • Entrance Details View
    • This information is for the entrance located on the first floor of Outpatients.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 168cm.

Reception

  • The desk/counter is 13m (14yd 8in) from the ward entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.

Ward

  • There is level access in the ward.
  • The ward is female.
  • The ward is single sex.
  • There is/are 4 bay(s) available.
  • There is/are 3 side room(s) available.
  • The area/room/bay surveyed was Bed 2.
  • There is a/are door(s) to the area/room/bay.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm (4ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • The bed(s) has/have bedside storage.
  • Bedside services available include; televisions, telephones and radios.
  • These services are chargeable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is not an accessible toilet for visitors to use on the ward.
  • There is not an accessible toilet for visitors to use outside the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are medium.
  • Comments View
    • Bed 2 is 20m from the ward entrance.
  • Opening Times View
    • Monday 14:30 - 19:00.
    • Tuesday 14:30 - 19:00.
    • Wednesday 14:30 - 19:00.
    • Thursday 14:30 - 19:00.
    • Friday 14:30 - 19:00.
    • Saturday 14:30 - 19:00.
    • Sunday 14:30 - 19:00.

Accessible Bathroom (Ward Corridor)

  • Accessible bathroom facilities are available.
  • There is/are 5 accessible bathroom(s) in this ward.
  • There is/are 5 accessible bathrooms with wheel in showers.
  • Location and access View
    • It was possible to access the bathroom during the survey.
    • The bathroom is female.
    • The bathroom is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the accessible bathroom door.
    • There is level access to the accessible bathroom.
  • Features and dimensions View
    • A key is not required for the accessible bathroom.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the door is 85cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the bathroom are 296cm x 193cm (9ft 9in x 6ft 4in).
    • The bathroom has a non-slip floor.
    • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from the floor).
    • Disposal facilities are available.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of fixtures View
    • Wall mounted grab rails are not available for the toilet.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 121cm (3ft 12in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin height is 81cm (2ft 8in).
    • The tap type is twist/turn.
    • There is not a mixer tap for the wash basin.
    • There are mirrors in the accessible bathroom.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath details View
    • There is not a bath.
  • Wheel in shower details View
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There is a flip-down/tip-up seat for the shower.
    • The flip-down or fixed seat height is 43cm (1ft 5in).
    • There are handrails available for the shower.
  • Colour contrast and lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The bathroom is 17m from the entrance.
    • There is a bidet in the transfer space to the left of the toilet.

Accessible Bathroom (En-Suite - Bay 2)

  • Accessible bathroom facilities are available.
  • Location and access View
    • It was possible to access the bathroom during the survey.
    • The bathroom is female.
    • The bathroom is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the accessible bathroom door.
    • The accessible bathroom is 20m (21yd 2ft) from the ward entrance.
    • There is level access to the accessible bathroom.
  • Features and dimensions View
    • A key is not required for the accessible bathroom.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the door is 77cm (2ft 6in).
    • The door weight is light.
    • The dimensions of the bathroom are 193cm x 176cm (6ft 4in x 5ft 9in).
    • The bathroom has a non-slip floor.
    • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from the floor).
    • Disposal facilities are available.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 126cm (4ft 2in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin height is 80cm (2ft 7in).
    • The tap type is twist/turn.
    • There is not a mixer tap for the wash basin.
    • There are mirrors in the accessible bathroom.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath details View
    • There is not a bath.
  • Wheel in shower details View
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There is a flip-down/tip-up seat for the shower.
    • The flip-down or fixed seat height is 42cm (1ft 5in).
    • There are handrails available for the shower.
  • Colour contrast and lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The height of the toilet seat is 46cm.
    • Each of the 4 bays has a shower room/toilet.
    • Two have a bidet next to the toilet and the other 2 smaller rooms do not.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.
  • Comments View
    • The nearest accessible toilets for visitors are on the ground floor of the Outpatients building, off the entrance foyer.

Standard Toilet(s)

Related Access Guides