You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
  • The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
• By Bus View
  • Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
• By Train View
  • Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking. Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Hospital Main Entrance Reception, at the Volunteer Hub in Junction 4 and the Outpatients Building.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
• To obtain mobility aids please contact Hospital Main Building Reception.
• The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site.
  The buggy can carry patients and their folded wheelchair or other mobility aids.
  Staff at any department or reception can contact the volunteer service.
  Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

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• Useful Links View
  • Patient Advice and Liaison Service (PALS) link (new tab) - click here.
  • Patients with Learning Disabilities Support link (new tab) - click here.
  • Interpreting Services link (new tab) - click here.

You are on Parking (Outpatients Blue Badge Bays). Skip to the next section.

Parking (Outpatients Blue Badge Bays)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders can booked in advance.
• There is/are 7 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 300cm x 400cm (9ft 10in x 13ft 1in).
• The nearest Blue Badge bay is 15m (16yd 1ft) from the Outpatients entrance.
• The furthest Blue Badge bay is 24m (26yd 9in) from the Outpatients entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a road to cross between the car park and the entrance.
• The road is generally quiet.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the entrance.
• There is a dropped kerb from the drop off point.
• There is tactile paving on the dropped kerb.

You are on Getting To (Rowan Ward). Skip to the next section.

Getting To (Rowan Ward)

• Rowan Ward is/are located on the first floor of the Outpatients building.
• Access to Rowan Ward is via the Outpatients entrance.
• From the Outpatients entrance, cross the entrance foyer, following the blue path in the flooring. Pass the reception desk on the right and go through the double doors (held open) on the far side then turn right through the next set of doors. There is a volunteers' help point in this area and in the same location on the first floor. The lift and stairs are on the right. Take the lift to the first floor then turn right as you exit the lift. Go ahead along this corridor, past Theatres 5-8, then Rowan Ward will be the first entrance on the left.
• There is step free access, via lift, to Rowan Ward.
• Rowan Ward is approximately 40m from the lift.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Outpatients Entrance). Skip to the next section.

Outside Access (Outpatients Entrance)

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• Entrance Details View
  • This information is for the entrance located facing the Outpatients Building Car Park.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G,1,2.
  • The stairs are located next to the lift lobby area.
  • The stairs are approximately 40m from the Outpatients entrance.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right from the corridor at the rear of the foyer.
• The lift is approximately 38m (41yd 1ft) from the Outpatients entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G,1,2.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 166cm x 330cm (5ft 5in x 10ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls are higher than 120cm.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Entrance (Rowan Ward). Skip to the next section.

Entrance (Rowan Ward)

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• Entrance Details View
  • This information is for the entrance located on the first floor of Outpatients.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 168cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 13m (14yd 8in) from the ward entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

You are on Ward. Skip to the next section.

Ward

• There is level access in the ward.
• The ward is female.
• The ward is single sex.
• There is/are 4 bay(s) available.
• There is/are 3 side room(s) available.
• The area/room/bay surveyed was Bed 2.
• There is a/are door(s) to the area/room/bay.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm (4ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
• The bed(s) is/are adjustable.
• The bed(s) has/have bedside storage.
• Bedside services available include; televisions, telephones and radios.
• These services are chargeable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is not an accessible toilet for visitors to use on the ward.
• There is not an accessible toilet for visitors to use outside the ward.
• There is a standard toilet for visitors to use on the ward.
• There is a bathroom on the ward.
• Lighting levels are medium.

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• Comments View
  • Bed 2 is 20m from the ward entrance.

You are on Accessible Bathroom (Ward Corridor). Skip to the next section.

Accessible Bathroom (Ward Corridor)

• Accessible bathroom facilities are available.
• There is/are 5 accessible bathroom(s) in this ward.
• There is/are 5 accessible bathrooms with wheel in showers.

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• Location and access View
  • It was possible to access the bathroom during the survey.
  • The bathroom is female.
  • The bathroom is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the accessible bathroom door.
  • There is level access to the accessible bathroom.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the door is 85cm (2ft 9in).
  • The door weight is heavy.
  • The dimensions of the bathroom are 296cm x 193cm (9ft 9in x 6ft 4in).
  • The bathroom has a non-slip floor.
  • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from the floor).
  • Disposal facilities are available.
  • There is a coat hook.
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of fixtures View
  • Wall mounted grab rails are not available for the toilet.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 121cm (3ft 12in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin height is 81cm (2ft 8in).
  • The tap type is twist/turn.
  • There is not a mixer tap for the wash basin.
  • There are mirrors in the accessible bathroom.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath details View
  • There is not a bath.
• Wheel in shower details View
  • There is a wheel in shower.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There is a flip-down/tip-up seat for the shower.
  • The flip-down or fixed seat height is 43cm (1ft 5in).
  • There are handrails available for the shower.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is poor.
  • The contrast between the grab rails and wall is poor.
  • The contrast between the drop down rails and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • The bathroom is 17m from the entrance.
  • There is a bidet in the transfer space to the left of the toilet.

You are on Accessible Bathroom (En-Suite - Bay 2). Skip to the next section.

Accessible Bathroom (En-Suite - Bay 2)

• Accessible bathroom facilities are available.

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• Location and access View
  • It was possible to access the bathroom during the survey.
  • The bathroom is female.
  • The bathroom is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the accessible bathroom door.
  • The accessible bathroom is 20m (21yd 2ft) from the ward entrance.
  • There is level access to the accessible bathroom.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the door is 77cm (2ft 6in).
  • The door weight is light.
  • The dimensions of the bathroom are 193cm x 176cm (6ft 4in x 5ft 9in).
  • The bathroom has a non-slip floor.
  • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from the floor).
  • Disposal facilities are available.
  • There is a coat hook.
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 126cm (4ft 2in) high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin height is 80cm (2ft 7in).
  • The tap type is twist/turn.
  • There is not a mixer tap for the wash basin.
  • There are mirrors in the accessible bathroom.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath details View
  • There is not a bath.
• Wheel in shower details View
  • There is a wheel in shower.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There is a flip-down/tip-up seat for the shower.
  • The flip-down or fixed seat height is 42cm (1ft 5in).
  • There are handrails available for the shower.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is poor.
  • The contrast between the grab rails and wall is poor.
  • The contrast between the drop down rails and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • The height of the toilet seat is 46cm.
  • Each of the 4 bays has a shower room/toilet.
  • Two have a bidet next to the toilet and the other 2 smaller rooms do not.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) within this venue designated for public use.

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• Comments View
  • The nearest accessible toilets for visitors are on the ground floor of the Outpatients building, off the entrance foyer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located along the corridor to the right.
  • The shared toilet(s) is/are approximately 10m (10yd 2ft) from the entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other access guides that are related to this one please use the links below.
• Outpatients link (new tab) - click here.
• Main Building and Hospital Main Entrance link (new tab) - click here.
• Hospital Parking link (new tab) - click here.