You are on Introduction (DLR Services). Skip to the next section.

Introduction (DLR Services)

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx

Collapse all Expand all

• Comments View
  • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
  • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
  • Please see the link above to download or order guides.
  • Most DLR stations are not staffed.
  • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
  • Train services are not 24 hours.
  • Please see link to TFL website for train operating times at each station.
  • Self-service ticket machines are available at each station.
  • Oyster cards, contactless payment cards and travel cards are accepted.
  • There is level access from platform to train at every station.
  • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
  • Every train has a member of staff to assist customers.
  • There is a push button alarm call point on every platform, linked to a control centre.
  • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
  • All platforms have some shelter and fixed seating with armrests.

You are on Location. Skip to the next section.

Location

• This venue is situated in Royal Docks.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is Canning Town / North Greenwich - Jubilee Line.

Collapse all Expand all

• Comments View
  • This is also the closest DLR station to the Emirates Air Line cable car.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Royal Victoria Dock Multi-storey Car Park.
  • The car park is located off Seagull Lane / Western Gateway.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Public Car Parks. View
  • Car park websitehttp://www.excel-london.co.uk/media/42314/onsite_parking_map_main_template.pdf.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Seagull Lane is a red route (no stopping).

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• The train companies operating from within this station are DLR - Beckton branch.
• There is not a taxi rank at the station.
• Shops and services within the station include Coffee Station kiosk at the Platform 2 entrance on Seagull Lane.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
• Comments View
  • Access to the Emirates Air Line, ExCel and surrounding hotels is via Seagull Lane.
  • Self-service ticket machines are located at Seagull Lane and Victoria Dock Road Entrances and on the bridge level.
  • From Seagull Lane there is level access to Platform 2 next to the coffee kiosk.

You are on Level Change (Access to Bridge and Platform 1 from Seagull Lane). Skip to the next section.

Level Change (Access to Bridge and Platform 1 from Seagull Lane)

• There are steps to access this area / service.
• The steps are located next to the platform 2 entrance on Seagull Lane.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

Collapse all Expand all

• Comments View
  • The stairs go to bridge level.
  • There are similar steps from the bridge down to platform 1 and to Victoria Dock Road.

You are on Level Change (Access to Platform 1 from Victoria Dock road). Skip to the next section.

Level Change (Access to Platform 1 from Victoria Dock road)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the street up to platform 1.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There are steps to access this area / service.
• The steps are located as an alternative to part of the ramp.
• There is / are 8 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.
• The lift does not bypass the ramp.

You are on Lift (Access to platforms 1 and Victoria Dock Road). Skip to the next section.

Lift (Access to platforms 1 and Victoria Dock Road)

• There is a lift for public use.
• The lift is located next to Platform 2 on Seagull Lane.
• The lift is a standard lift.
• The floors which are accessible by this lift are street - bridge.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • There are identical lifts from Seagull Lane to the bridge and from the bridge to platform 1.
  • The third lift, from the bridge directly to Victoria Dock Road, is currently out of use (October 2014) due to Crossrail construction.
  • There is step-free access to Victoria Dock Road via the ramp from Platform 1.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) which has/have level access is / are 2.
• The platform(s) accessed by lift is / are 1-2.
• The platform(s) accessed by ramp / slope is / are 1.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff are Text Relay aware.