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Russell Hotel

80 London Road, Tunbridge Wells, Kent, TN1 1DZ

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Tunbridge Wells.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Tunbridge Wells.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • There are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 96cm (3ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 101cm (3ft 4in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located directly in front of the entrance.
  • There is / are 4 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Outside Access (Accessible Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 88cm (2ft 11in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the forecourt to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The width of the ramp or slope is 120cm (3ft 11in).

Reception

  • The desk is 7m (7yd 1ft) from the accessible entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is high.
  • The desk does not have a lowered section.
  • The lighting levels are low.
  • There is not a hearing assistance system.

Level Change (Reception)

  • There are steps to access this area / service.
  • The steps are located between the accessible entrance and reception.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Lighting levels are medium.

Restaurant Bar Internal

  • The following information is for the restaurant.
  • Once inside, there is not level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 1m (3ft 3in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast.

Level Change (Restaurant)

  • There are steps to access this area / service.
  • The steps are located at the restaurant entrance.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Restaurant Bar Internal

  • The following information is for the bar.
  • Once inside, there is not level access to the service.
  • Food is not available from the bar.
  • All tables are permanently fixed.
  • All chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 2m (6ft 7in) from the bar entrance.
  • The distance between the floor and the lowest table is 45cm (1ft 6in).
  • The distance between the floor and the highest table is 58cm (1ft 11in).

Level Change (Bar)

  • There are steps to access this area / service.
  • The steps are located in the centre of the bar.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services on the floors which are not accessible are further bedrooms.

Room

  • General Information View
    • The Tourist Board rating is 2 star.
    • There are 25 rooms in total.
    • There are 1 standard ground floor rooms.
    • There are 24 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • Adjoining rooms are not available.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There are steps to access this area / service.
  • The steps are located leading to the standard toilets.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.