You are on Summary. Skip to the next section.

Summary

• Services within the building include: Adult Community Mental Health Services, Child and Adolescent Mental Health Services(CAMHS), Community Mental Health Services for Older People (MHSOP), Community LD Assessment and Treatment Service, CAT Team, Path Team and Wellbeing Team.

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Getting Here

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• By Road View
  • Saffron Ground is situated to the North of Stevenage Town Centre on Ditchmore Lane. The building and can be accessed from the A1 via the A602 and Gates Way.
  • Standard and Blue Badge parking is available around the building.
• By Bus View
  • There nearest bus stop is located on Ditchmore Lane. It is approximately 120m from the clinic. The service that stops at the Ditchmore Lane Stop is the number 11.
• By Train View
  • The nearest station to Saffron Ground is Stevenage. Saffron Ground is 0.5 miles from the train station via the A602 and Gates Way (3 min drive).
• Useful Links View
  • Please see the link below for up to date train times.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date bus times.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is a wheelchair to borrow to aid transferring around the building.
• Water bowls for assistance dogs are not available.

You are on Parking (Permit and Blue Badge holders only). Skip to the next section.

Parking (Permit and Blue Badge holders only)

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• Parking View
  • The venue does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front and at the rear of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 490cm x 490cm (16ft 1in x 16ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the Main Entrance.

You are on Getting To (Children's Mental Health Services). Skip to the next section.

Getting To (Children's Mental Health Services)

• Children's Mental Health Services is/are located on the second floor of Saffron Ground, to the left on exiting the lift.
• Access to Children's Mental Health Services is via the Main Entrance.
• Enter the building via the Main Entrance and continue ahead. Go through the single door located on the right in to the lift lobby. Take the lift to the second floor. Exit the lift turn left and the entrance to Children's Mental Health Services is located directly ahead.
• There is step free access, via lift, to Children's Mental Health Services.
• Children's Mental Health Services is approximately 4m from the lift.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G,1,2,3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are varied.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located straight ahead and to the right on entering.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 16m (17yd 1ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 108cm x 139cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times. Skip to the next section.

Opening Times

You are on Entrance (Children's Mental Health Services). Skip to the next section.

Entrance (Children's Mental Health Services)

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• Entrance Details View
  • This information is for the entrance located on the second floor of Saffron Ground.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 150cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 105cm (3ft 5in).
  • There is a door release button when exiting.
  • The height of the door release button is 140cm (4ft 7in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 92cm.

You are on Reception (Children's Mental Health Services). Skip to the next section.

Reception (Children's Mental Health Services)

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• Reception View
  • The reception point is located to the left on entering through the Children's Mental Health Services entrance.
  • The reception point is approximately 4m (4yd 1ft) from the Children's Mental Health Services entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Inside Access (Children's Mental Health Services). Skip to the next section.

Inside Access (Children's Mental Health Services)

• There is level access once inside.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are not trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• This venue does play background music.
• Music is played in the reception area.
• Wayfinding signage is available.
• No Braille signage is available.
• No tactile signage is available.
• No pictorial signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.

You are on Consultation / Treatment Room (Consultation Room 2). Skip to the next section.

Consultation / Treatment Room (Consultation Room 2)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consultation Room 9). Skip to the next section.

Consultation / Treatment Room (Consultation Room 9)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 9.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located to the right on entering Children's Mental Health Services.
  • This accessible toilet is approximately 2m (2yd 7in) from the Children's Mental Health Services entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 162cm x 200cm (5ft 4in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 91cm (2ft 12in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right on entering the Children's Mental Health Services.
  • The female and male toilets are approximately 2m (2yd 7in) from the Children's Mental Health Services entrance.
  • Inside the venue, there is level access into the female and male toilets.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is lever.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are low to moderate.

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Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Saffron Ground - Main Building and Adult Mental Health Services link (new tab) - click here.