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Seaham Register Office

Seaham Contact Centre, St. John's Square, Sophia Street, Seaham, County Durham, SR7 7JE

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Accessibility Guide

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Introduction

  • Seaham Register Office is located on level 3 of Seaham Contact Centre.

Opening Times

  • Monday 10:00 - 15:00.
  • Tuesday 10:00 - 15:00.
  • Wednesday 10:00 - 15:00.
  • Thursday 10:00 - 15:00.
  • Friday 10:00 - 15:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments
    • Weekends openings are for ceremony bookings only.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Seaham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Seaham.

Parking (Rear Entrance and Side Entrance)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 7 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 590cm (11ft 10in x 19ft 4in).
    • The nearest designated bay is 12m (13yd 4in) from the contact centre entrance.
    • The furthest designated bay is 30m (32yd 2ft) from the contact centre entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is a designated drop off point.
    • The drop off point is located outside the entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments
    • The front part of the designated parking bays have a block paving surface.
    • The car park is for the use of Blue Badge holders only.

Outside Access (Contact Centre Rear Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 101cm (3ft 4in) wide.

Other Floors

  • Steps
    • The floors which are accessible by stairs are 0-1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located in the reception area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2-3.
  • The lift is 8m (26ft 3in) from contact centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Reception

  • The reception desk is 7m (22ft 12in) from the lift.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.
  • Comments
    • The reception desk is located outside the register office entrance on level 3. .

Outside Access (Register Office Entrance)

  • This information is for the entrance located on level 3.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 164cm (5ft 5in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played during ceremonies.
  • Lighting levels are bright.

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 4m (13ft 1in) from the lift.
    • The accessible toilet is located in the lift lobby area next to reception.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 180cm x 216cm (5ft 11in x 7ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.