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Sheffield Wednesday Football Club

Hillsborough Stadium, Sheffield, S6 1SW

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Access Guide

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Opening Times

  • Opening times for the venue vary according to bookings/events taking place.
  • Comments View
    • The opening times vary depending on matches and events taking place.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sheffield.
  • The name of the nearest tram stop is Leppings Lane.

Parking

  • There is parking for season ticket holders on the North Stand. The parking costs £5 and is on a first come first serve basis. Contact the ticket office for information.
  • There is additional parking provided at Rawson Spring Car Park and Hillsborough School Car Park.
  • Fans using the executive seating and box suites can be dropped off at the ground floor of the grandstand.

Outside Access (Main Reception Entrance)

  • This information is for the entrance located on Parkside Road.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 140cm (4ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 150cm (4ft 11in) wide.
  • Comments View
    • On match days there is a steward at the entrance to provide assistance.

Level Change (Main Reception Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the entrance.
  • There is / are 6 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • There are an additional 15+ steps leading up to the entrance from the car parking area beneath the main reception entrance.

Outside Access (Main Reception - Car Park Entrance)

  • This information is for the entrance located on the ground floor of the Grandstand.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • On match days there is a steward at the entrance to provide assistance.

Outside Access (North Stand Entrance)

  • This information is for the entrance located on the North Stand.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
  • Comments View
    • On match days there is a steward at the entrance to provide assistance.

Outside Access (West Stand Entrance)

  • This information is for the entrance located on the West Stand.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • On match days there is a steward at the entrance to provide assistance.

Level Change (West Stand Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.

Outside Access (Club Shop and Ticket Office Entrance)

  • This information is for the entrance located next to the North Stand.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 110cm (3ft 7in) wide.
  • Comments View
    • On match days there is a steward at the entrance to provide assiStance.

Level Change (Club Shop and Ticket Office Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Ticket Office)

  • The desk is 40m (43yd 2ft) from the ticket office entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Reception (Main Stand)

  • The desk/counter is 14m (15yd 11in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Sports Ground

  • There are 54 wheelchair bays for home supporters in the North Stand.
  • There are 360 ambulant seats in the North Stand.
  • There are 27 wheelchair bays for home supporters and 9 wheelchair bays for away supporters in the West Lower Stand.
  • Carers get in free of charge and carers of season ticket holders receive a free season ticket.
  • There are 20 radio headsets available allowing the visually impaired to receive hospital radio commentary from any point in the stadium. Headsets must be collected from the clubs main reception in the South Stand for home fans and stewards at Gate 6 for away fans and must be returned to the same place after the match. These are available on a first come, first served basis with a minimum of three headsets reserved for away fans.

Sports Ground (Kop Stand)

  • Home Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is not level access to the designated seating area.
    • Wheelchair seating is located at the front of the Kop Stand.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 15m (6in).
    • The accessible toilet is located at the corner of the Kop and North stands.
    • There is not an audio description service.
  • Comments View
    • There are 12 accessible spaces and 10 seats available within the accessible designated area.

Level Change (Kop Stand Designated Seating Area)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located between the North and Kop stands.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • Comments View
    • Accessible entrance gate 18 is located at the rear of the North Stand and the corner of the Kop Stand.
    • The distance to the Kop designated seating areas from the accessible gate is 48m.

Level Change (North Stand Designated Seating)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading down to the front of the stand and up to the designated seating.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Other Floors (Main Reception Entrance)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Main Reception Entrance)

  • There is a lift for public use.
  • The lift is located opposite the main reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 7m (7yd 1ft) from the main reception - car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 95cm (3ft 1in).
  • The dimensions of the lift are 135cm x 210cm (4ft 5in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet (North Stand)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the designated seating.
    • This accessible toilet is located on the North Stand.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a similar accessible toilet with the transfer space on the left available.
    • There is a similar accessible toilet in the Grandstand family area with the transfer space on the right, and a baby changing facility which is 85cm high.

Level Change (North Stand Accessible Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance to the toilets.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.

Accessible Toilet (North Stand - Kop Pitch Side)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • The accessible toilet cubicle was being used for storage at the time of the survey.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the designated seating.
    • This accessible toilet is located at the corner of the North Stand and the Kop.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (West Stand)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the designated seating.
    • The accessible toilet is located at the side of the West Stand.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 110cm (3ft 7in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a similar accessible toilet with the lateral transfer space on the left.
    • There is a similar accessible toilet with the lateral transfer space on the right.

Level Change (West Stand Accessible Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the accessible toilets.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Accessible Toilet (Sheridan Suite - Grand Stand)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 5m (5yd 1ft) from the Sheridan Suite.
    • The accessible toilet is located side of the Sheridan Suite.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 140cm x 205cm (4ft 7in x 6ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Accessible Toilet (Charlton Suite)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 10m (10yd 2ft) from the lift.
    • The accessible toilet is located at the rear of the third floor corridor.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 160cm x 225cm (5ft 3in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a similar accessible toilet in the Springett Suite, with the lateral transfer space on the right.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.