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Shepherd Hall Restaurant

St Thomas' Hospital, Westminster Bridge Road, London, SE1 7EH

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at information points around the hospital.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located outside the main entrance.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • If you require any additional information or assistance, please speak to a member of staff.
  • Additional hospital services link (new tab) - click here.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside Gassiot House Outpatient Centre.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside both North and Lambeth Wing Lower Ground floor entrances.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.
  • Comments View
    • Parking at Guy's and St Thomas' hospitals and the community services is very limited.
    • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
    • Charging exceptions
    • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.

Getting To (Shepherd Hall Restaurant)

  • Shepherd Hall Restaurant is/are located on the ground floor of the South Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to Shepherd Hall Restaurant is via the main entrance.
  • On entering the main entrance, turn right and proceed past the shops on the right. Take a left into the North Wing and continue past the North Wing lifts. Continue straight into the South Wing and down the corridor. The Shepherd Hall Restaurant is located on the right.
  • There is step free access to Shepherd Hall Restaurant.
  • Shepherd Hall Restaurant is approximately 207m from the main entrance.
  • There is a/are manual, heavy, double door(s) between the main entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 149cm.

Opening Times

  • Monday 07:30 - 15:30.
  • Tuesday 07:30 - 15:30.
  • Wednesday 07:30 - 15:30.
  • Thursday 07:30 - 15:30.
  • Friday 07:30 - 15:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Shepherd Hall Restaurant Entrance)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the South Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 88cm.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the Shepherd Hall Restaurant entrance.
  • The distance between the floor and the lowest table is 65cm (2ft 2in).
  • The distance between the floor and the highest table is 99cm (3ft 3in).
  • The standard height for tables is 70cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • The nearest accessible toilet is located in the main foyer of the hospital.

Standard Toilet(s)

  • The nearest standard toilets are located in the main foyer of the hospital.

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