You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the Edinburgh branch page on the Skipton Building Society website.
• This branch is located in/on a main shopping street/area.
• Colleagues do receive diversity and inclusion training.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does not have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; large print on request, audio on request and Braille on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the transaction desks and customer meeting rooms.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Edinburgh Waverley.
  • The nearest tram station is Princes Street.
• Parking View
  • The branch does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Frederick Street.
  • There is not a designated drop off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is step-free access on the approach.
  • There is a slope with a very slight incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on Frederick Street.
  • There is external signage.
  • The sign(s) is/are located above the entrance.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is a list of services at the entrance area.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The entry push pad or push button is 93cm from floor level.
  • The exit push pad or push button is 87cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 84cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left, facing the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The width of the ramp/slope is 133cm.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the step(s) is 28cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is not step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are varied.
• There is a seating area available in the branch.
• Seating in the branch includes; chairs with armrests and armchairs.
• There is sufficient space for a wheelchair user to use the seating area.

You are on Counter (Greeting Desk). Skip to the next section.

Counter (Greeting Desk)

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• Counter View
  • The counter is located to the left as you enter.
  • The counter is approximately 3m (3yd 10in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 110cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing assistance system.
  • The type of flooring in this area is carpet.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There are armchairs available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Transaction Desk(s). Skip to the next section.

Transaction Desk(s)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located to the left and right as you enter.
• The nearest desk is approximately 4m from the entrance/lift.
• The desk(s) is/are not clearly signed.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• There are windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
• The desk(s) is/are not placed in front of a background which is patterned.
• The lighting levels at the desk(s) are good.
• The distance between the floor and the underside of the lowest desk is 69cm.
• The distance between the floor and the underside of the highest desk is 70cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• There is a hearing assistance system at the desk(s).
• The system is a portable loop.
• The hearing assistance system(s) is/are not signed.
• Colleagues are trained to use the system.

You are on Customer Meeting Room(s) (Room 1). Skip to the next section.

Customer Meeting Room(s) (Room 1)

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• Access to the Room View
  • The room surveyed was Room 1.
  • Room 1 is located ahead as you enter the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Step(s) (Customer Meeting Rooms 2 and 3). Skip to the next section.

Step(s) (Customer Meeting Rooms 2 and 3)

• There is a/are step(s) located to the right as you enter the branch.
• The step(s) is/are used to access customer meeting rooms 2 and 3.
• There is/are 5 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 26cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Customer Meeting Room(s) (Room 2). Skip to the next section.

Customer Meeting Room(s) (Room 2)

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• Access to the Room View
  • The room surveyed was Room 2.
  • Room 2 is located to the right as you enter the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 3). Skip to the next section.

Customer Meeting Room(s) (Room 3)

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• Access to the Room View
  • The room surveyed was Room 3.
  • Room 3 is located to the right as you enter the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Step(s) (Customer Meeting Room 4). Skip to the next section.

Step(s) (Customer Meeting Room 4)

• There is a/are step(s) located towards the rear of the branch.
• The step(s) is/are used to access customer meeting room 4.
• There is/are 5 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

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• Comments View
  • The going of the steps range from 48cm on the left down to 12cm on the right.

You are on Customer Meeting Room(s) (Room 4). Skip to the next section.

Customer Meeting Room(s) (Room 4)

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• Access to the Room View
  • The room surveyed was Room 4.
  • Room 4 is located at the rear of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • A height adjustable desk is not available.
  • There are some chairs with armrests on both side within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.