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Skipton Building Society - Ilkley

20 The Grove, Ilkley, West Yorkshire, LS29 9EG

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Branch Information

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
    • The nearest train station is Ilkley.
  • Parking View
    • The branch does not have its own car park.
    • There is a public car park within approximately 200m of the branch.
    • The public parking facilities are located on South Hawksworth Street.
    • Standard on street parking is available (within approximately 50m of the branch).

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building on The Grove.
    • There is external signage.
    • The sign(s) is/are located above the entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is not a list of services at the entrance area.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 105cm from floor level.
    • The exit push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 80cm.

Branch Internal Access

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests and chairs with no armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Transaction Desk(s) (Enquiry Desk)

  • There is/are 1 desk(s) in the branch.
  • The desk(s) is/are located opposite the main entrance.
  • The nearest desk is approximately 3m from the entrance/lift.
  • The desk(s) is/are not clearly signed.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the lowest desk is 66cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is a hearing assistance system at the desk(s).
  • The system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system(s) is/are not signed.
  • Colleagues are trained to use the system.

Transaction Desk(s)

  • There is/are 3 desk(s) in the branch.
  • The desk(s) is/are located to the right of the main entrance.
  • The nearest desk is approximately 4m from the entrance/lift.
  • The desk(s) is/are not clearly signed.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is a hearing assistance system at the desk(s).
  • The system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system(s) is/are not signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (Room 1)

  • Access to the Room View
    • The room surveyed was Room 1.
    • Room 1 is located to the left of the second transaction desk.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 83cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • The distance between the floor and the underside of the table is 72cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There are no chairs with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Step(s) (Customer Meeting Room 2)

  • There is a/are step(s) located in front of customer Customer Meeting Room 2.
  • The step(s) is/are used to access Customer Meeting Room 2.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 21cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • The depth of the step(s) is 31cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Customer Meeting Room(s) (Room 2)

  • Access to the Room View
    • The room surveyed was Room 2.
    • Room 2 is located at the rear of the venue.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 83cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Customer Meeting Room(s) (Room 3)

  • Access to the Room View
    • The room surveyed was Room 3.
    • Room 3 is located at the rear of the venue to the left.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 70cm.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is fair.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.
    • The depth of the space under the desk is 33cm.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.