Access Guide
Branch Information
- For opening times and services available in this branch, please visit the Ilkley branch page on the Skipton Building Society website.
- This branch is located in/on a main shopping street/area.
- Colleagues do receive diversity and inclusion training.
- There is not a colleague trained in British Sign Language.
- There is a colleague that is a dementia friend.
- The branch does have a magnifying glass available.
- The branch does have a signature guide available.
- The alternative formats documents can be provided in include; different languages on request, Braille on request, audio on request and large print on request.
- There is a/are hearing assistance system(s) available.
- There is a/are hearing assistance system(s) available for the transaction desks and customer meeting rooms.
- For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Ilkley.
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Parking
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- The branch does not have its own car park.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on South Hawksworth Street.
- Standard on street parking is available (within approximately 50m of the branch).
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building on The Grove.
- There is external signage.
- The sign(s) is/are located above the entrance.
- The branch is clearly signed with 'Skipton Building Society'.
- There is not a list of services at the entrance area.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 105cm from floor level.
- The exit push pad or push button is 90cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 80cm.
Branch Internal Access
- There is step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a seating area available in the branch.
- Seating in the branch includes; chairs with armrests and chairs with no armrests.
- There is sufficient space for a wheelchair user to use the seating area.
Transaction Desk(s) (Enquiry Desk)
- There is/are 1 desk(s) in the branch.
- The desk(s) is/are located opposite the main entrance.
- The nearest desk is approximately 3m from the entrance/lift.
- The desk(s) is/are not clearly signed.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the lowest desk is 66cm.
- There is sufficient space to write or sign documents on the desk(s).
- All of the desks have clear space under them.
- There is a hearing assistance system at the desk(s).
- The system is a portable loop.
- The hearing system is available only on request.
- The hearing assistance system(s) is/are not signed.
- Colleagues are trained to use the system.
Transaction Desk(s)
- There is/are 3 desk(s) in the branch.
- The desk(s) is/are located to the right of the main entrance.
- The nearest desk is approximately 4m from the entrance/lift.
- The desk(s) is/are not clearly signed.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is a hearing assistance system at the desk(s).
- The system is a portable loop.
- The hearing system is available only on request.
- The hearing assistance system(s) is/are not signed.
- Colleagues are trained to use the system.
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Comments
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- The depth of the space under each of the desks is 26cm.
Customer Meeting Room(s) (Room 1)
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Access to the Room
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- The room surveyed was Room 1.
- Room 1 is located to the left of the second transaction desk.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 83cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 72cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture can be moved to allow a turning space for wheelchair users.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Step(s) (Customer Meeting Room 2)
- There is a/are step(s) located in front of customer Customer Meeting Room 2.
- The step(s) is/are used to access Customer Meeting Room 2.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 21cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- The depth of the step(s) is 31cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Customer Meeting Room(s) (Room 2)
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Access to the Room
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- The room surveyed was Room 2.
- Room 2 is located at the rear of the venue.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 83cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Customer Meeting Room(s) (Room 3)
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Access to the Room
View
- The room surveyed was Room 3.
- Room 3 is located at the rear of the venue to the left.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 70cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is fair.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
- The depth of the space under the desk is 33cm.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are not available.