Access Guide

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Branch Information

For opening times and services available in this branch, please visit the Little Chalfont branch page on the Skipton Building Society website.
Colleagues do receive diversity and inclusion training.
There is not a colleague trained in British Sign Language.
There is a colleague that is a dementia friend.
The branch does have a magnifying glass available.
The branch does have a signature guide available.
The alternative formats documents can be provided in include; audio on request, Braille on request and large print on request.
There is a/are hearing assistance system(s) available.
There is a/are hearing assistance system(s) available for the transaction desks , customer meeting rooms and transaction counters.
For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

Public Transport and Parking

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Public Transport View
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Chalfont and Latimer.
- The nearest underground tube station is Chalfont and Latimer.
Parking View
- The branch does not have its own car park.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on Cokes Lane.
- Standard on street parking is available (within approximately 50m of the branch).

Outside Access (Main Entrance)

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Entrance View
- This information is for the entrance located on Burtons Lane.
- There is external signage.
- The sign(s) is/are located above the entrance.
- The branch is clearly signed with 'Skipton Building Society'.
- There is not a list of services at the entrance area.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 100cm from floor level.
- The exit push pad or push button is 100cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 94cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Ramp/Slope View
- The ramp/slope is located immediately beyond the main entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The lighting levels at the ramp/slope are good.

Branch Internal Access

There is step-free access throughout the majority of the branch.
The type of flooring in the branch is carpet.
There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
The lighting levels are good.
There is a seating area available in the branch.
Seating in the branch includes; chairs with armrests.
There is sufficient space for a wheelchair user to use the seating area.

Transaction Counter

The counter is located immediately beyond the main entrance.
The counter is approximately 3m from the main entrance.
The counter is clearly visible from the entrance.
There is ramped/sloped access to the counter.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 110cm.
There is sufficient space to write or sign documents on the counter.
There is not a lowered section of the counter.
There is sufficient space to write or sign documents on the lowered section of the counter.
Clipboards can be provided to anyone who is unable to use the counter.
There is a hearing assistance system at the counter.
The type of system is a portable loop.
The hearing system is available only on request.
The hearing assistance system is signed.
Colleagues are trained to use the system.

Transaction Desk(s)

There is/are 1 desk(s) in the branch.
The desk(s) is/are located The transaction desk is located beyond the transaction counter.
The nearest desk is approximately 16m from the entrance/lift.
The desk(s) is/are not clearly signed.
There is ramped/sloped access to some of the desks.
There is a clear unobstructed route to the desk(s).
There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
The desk(s) is/are not placed in front of a background which is patterned.
The lighting levels at the desk(s) are good.
The distance between the floor and the underside of the desk(s) is 70cm.
There is sufficient space to write or sign documents on the desk(s).
All of the desks have clear space under them.
There is a hearing assistance system at the desk(s).
The system is a portable loop.
The hearing system is available only on request.
The hearing assistance system(s) is/are signed.
Colleagues are trained to use the system.

Customer Meeting Room(s) (Room 1)

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Access to the Room View
- The room surveyed was Room 1.
- Room 1 is located at the rear of the venue.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 85cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is fair.
Room Details View
- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture can be moved to allow a turning space for wheelchair users.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.

Other Floors

Stairs can be used to access other floors.
The stairs are for public use.
The stairs are located to the left after the main entrance.
The stairs are approximately 5m from the main entrance.
Signs indicating the location of the stairs are not available from the entrance.
There are manual, light, single doors to enter the stairwell on the ground floor.
The floors which are accessible by stairs are ground floor, first floor and second floor.
There are 15+ steps between floors.
The height of the step(s) is/are not between the recommended 15cm and 18cm.
The height of the step(s) is/are 20cm.
The depth of the step(s) is/are between the recommended 30cm and 45cm.
The steps are not clearly marked.
There is a/are handrail(s) at the step(s).
The steps have a handrail on both sides.
Handrails are at the recommended height (90cm-100cm).
Handrails do cover the flight of stairs throughout its length.
Handrails are easy to grip.
Handrails do extend horizontally beyond the first and last steps.
There is a landing.
Clear signs indicating the facilities on each floor are not provided on landings.
The lighting levels at the steps are low.

Other Information View
- The room(s) on the floors which are not accessible is/are a customer meeting room.

Customer Meeting Room(s) (Room 2)

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Access to the Room View
- The room surveyed was Room 2.
- Room 2 is located on the first floor.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 86cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
Room Details View
- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 72cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.