Access Guide
Branch Information
- For opening times and services available in this branch, please visit the Newark branch page on the Skipton Building Society website.
- This branch is located in/on a main shopping street/area.
- The details within this access guide relate to the Skipton Building Society branch and not the shopping area.
- Colleagues do receive diversity and inclusion training.
- There is not a colleague trained in British Sign Language.
- There is a colleague that is a dementia friend.
- The branch does have a magnifying glass available.
- The branch does have a signature guide available.
- The alternative formats documents can be provided in include; large print on request, Braille on request and audio on request.
- There is a/are hearing assistance system(s) available.
- There is a/are hearing assistance system(s) available for the customer meeting rooms and transaction counters.
- For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website
Public Transport and Parking
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Public Transport
View
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Newark Castle.
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Parking
View
- The branch does not have its own car park.
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Stodman Street.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on Lombard Street (NCP - St Marks Place Car Park).
- There is not a designated drop off point.
Approach
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Approach
View
- The surface of the approach is stone/concrete tiles.
- There is step-free access on the approach.
- There is a slope with a very slight incline.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Stodman Street.
- There is external signage.
- The sign(s) is/are located above the entrance.
- The branch is clearly signed with 'Skipton Building Society'.
- There is not a list of services at the entrance area.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 100cm from floor level.
- The exit push pad or push button is 81cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 83cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Ramp(s) or Slope(s) (Main Entrance)
- There is a ramp/slope located immediately to the left after the entrance.
- The ramp/slope is used to access transaction counter and customer meeting rooms.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The width of the ramp/slope is 120cm.
- The lighting levels at the ramp/slope are good.
Branch Internal Access
- There is not step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a seating area available in the branch.
- Seating in the branch includes; chairs with armrests and armchairs.
- There is sufficient space for a wheelchair user to use the seating area.
Transaction Counter
- The counter is located to the left as you enter the branch.
- The counter is approximately 6m from the branch entrance.
- The counter is clearly visible from the entrance.
- There is ramped/sloped access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is 110cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop.
- Colleagues are trained to use the system.
Level Change (Customer Meeting Rooms)
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Ramp / Slope
View
- There is a ramp/slope located to the right of the transaction counter.
- The ramp/slope is used to access the Customer Meeting Rooms.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 76cm.
- The lighting levels at the ramp/slope are good.
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Step(s)
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- There is a/are step(s) located to the right of the transaction counter.
- The step(s) is/are used to access the Customer Meeting Rooms.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 12cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the step(s) is 28cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Customer Meeting Room(s) (Room 1)
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Access to the Room
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- The room surveyed was Room 1.
- Room 1 is located on the ground floor, on the right, towards the rear of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 72cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Customer Meeting Room(s) (Room 2)
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Access to the Room
View
- The room surveyed was Room 2.
- Room 2 is located on the ground floor, on the right, at the rear of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 72cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Customer Meeting Room(s) (Room 3)
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Access to the Room
View
- The room surveyed was Room 3.
- Room 3 is located on the ground floor, at the rear of the branch, to the left.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 71cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Other Floors
- Stairs can be used to access other floors.
- The stairs are not located on the shop floor/in a public area.
- The stairs are located at the rear of the branch.
- The stairs are approximately 11m from the main entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, heavy, single doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Step(s) (First Floor)
- There is a/are step(s) located on the first floor.
- The step(s) is/are used to access Customer Meeting Room 4 and the standard toilets.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Customer Meeting Room(s) (Room 4)
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Access to the Room
View
- The room surveyed was Room 4.
- Room 4 is located on the first floor, at the end of the corridor from the stairs.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 78cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is fair.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 72cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are some chairs with armrests on both side within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are not available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the first floor, at the end of the corridor from the stairs.
- The female toilet(s) is/are approximately 10m from the stairs.
- There is stepped access into the female toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located on the first floor, at the end of the corridor from the stairs.
- The male toilet(s) is/are approximately 9m from the stairs.
- There is stepped access into the male toilet(s).
- There is pictorial signage on or near the toilet door.
- There is not a lowered urinal.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.