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Skipton Building Society - West Kirby

17 Grange Road, West Kirby, Wirral, Merseyside, CH48 4DY

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Access Guide

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Branch Information

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
  • Parking View
    • The branch does not have its own car park.
    • Standard on street parking is available (within approximately 50m of the branch).

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is external signage.
    • The sign(s) is/are located above the entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is a list of services at the entrance area.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 96cm from floor level.
    • The exit push pad or push button is 90cm from floor level.
    • The width of the door opening is 98cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is portable.
    • Please contact member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 75cm.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 3cm.
    • There is not a/are not handrail(s) at the step(s).

Branch Internal Access

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests and armchairs.
  • There is sufficient space for a wheelchair user to use the seating area.

Transaction Counter

  • The counter is located ahead on entering the branch.
  • The counter is approximately 4m from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system is not signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (Financial Advisor Room)

  • Access to the Room View
    • The room surveyed was Financial Advisor Room.
    • Financial Advisor Room is located to the left of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.
    • There is a second similar room to the rear of the branch.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located at the rear of the branch.
    • The shared toilet(s) is/are approximately 26m from the main entrance.
    • There is step-free access into the shared toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are good.