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Skipton Building Society - Woking

4 Mercia Walk, Woking, Surrey, GU21 6XS

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Access Guide

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Branch Information

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
    • The nearest train station is Woking.
  • Parking View
    • The branch does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Commercial Way.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.
    • There is a slope with a very slight incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Mercia Walk.
    • There is external signage.
    • The sign(s) is/are located above the entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is a list of services at the entrance area.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 110cm from floor level.
    • The exit push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Branch Internal Access

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the seating area.

Counter

  • Counter View
    • The counter is located ahead after you.
    • The counter is approximately 2m (2yd 7in) from the entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 110cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.

Transaction Desk(s)

  • There is/are 1 desk(s) in the branch.
  • The desk(s) is/are located at the front of the branch.
  • The nearest desk is approximately 3m from the entrance/lift.
  • The desk(s) is/are not clearly signed.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is a hearing assistance system at the desk(s).
  • The system is a portable loop.
  • Some of the hearing assistance systems are signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (1)

  • Access to the Room View
    • 1 is located at the front of the branch on the right hand side.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is fair.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Customer Meeting Room(s) (2)

  • Access to the Room View
    • 2 is located at the rear of the branch on the left hand side.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Customer Meeting Room(s) (3)

  • Access to the Room View
    • 3 is located at the rear of the branch on the left hand side.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are light.
    • The width of the door opening is 86cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Level Change (Room 4 and Staff Standard Toilets)

  • Step(s) View
    • There is a/are step(s) located at the rear of the branch.
    • The step(s) is/are used to access the first floor office and staff standard toilets.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the step(s) is 28cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • There is a single heavy door which pushes away from you to access the stairs, as shown in photograph 1.
    • The width of the door is 74cm.
    • There are 2 steps in front of the door which are 14cm high with no handrails as shown in photograph 2.

Customer Meeting Room(s) (4)

  • Access to the Room View
    • The room surveyed was Room 4.
    • Room 4 is located on the first floor at the front of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 74cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.