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Solihull Shopmobility Touchwood

Car Park Orange Zone, Touchwood Shopping Centre, Solihull, West Midlands, B91 3GS

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Accessibility Guide

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Introduction

Location

  • The venue is located within Touchwood Shopping Centre.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Solihull.

Opening Times

  • Monday 09:30 - 17:00.
  • Tuesday 09:30 - 17:00.
  • Wednesday 09:30 - 17:00.
  • Thursday 09:30 - 19:00.
  • Friday 09:30 - 17:00.
  • Saturday 09:30 - 17:00.
  • Sunday 11:00 - 16:30.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located below the shopping centre.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 500cm (12ft 2in x 16ft 5in).
  • The nearest designated bay is 15m (16yd 1ft) from the orange zone car park entrance.
  • The furthest designated bay is 42m (45yd 2ft) from the orange zone car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 205cm (6ft 9in).
  • Comments
    • There are additional bays outside the entrance leading into John Lewis located within the touchwood car park, as shown in pictures 3 and 4.

Outside Access (Orange Zone of Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 163cm (5ft 4in) wide.
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

Level Change (Orange Zone of Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp does have handrails.
  • The handrails are on both sides.

Reception

  • The desk is 5m (5yd 1ft) from the entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low (76cm or lower).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music/noise.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Shopmobility

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Changing Places (Jubilee Walk)

  • The facility is located on the orange zone car park level beyond the entrance and to the right.
  • The facility is 25m (27yd 1ft) from the orange zone car park entrance.
  • There is level access to the facility.
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from the information desk on Crescent Walk.
  • The door opens outwards.
  • The width of the door is 101cm (3ft 4in).
  • The dimensions of the facility are 216cm x 614cm (7ft 1in x 20ft 2in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet is peninsular.
  • The transfer space on the left as you face the toilet is 230cm (7ft 7in).
  • The transfer space on the right as you face the toilet is 306cm (10ft).
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • The type of wash basin is adjustable.
  • Wall mounted hand rails are available at the wash basin.
  • As you face the wash basin, rails are available on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.
  • It is not a push button style alarm.

Accessible Toilet (Jubilee Walk)

  • There are accessible toilet facilities within this venue.
  • The toilet is for the sole use of disabled people.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 16m (17yd 1ft) from the Orange Zone of Car Park - Jubilee Walk - Food Hall Lift.
  • This accessible toilet is located on the orange zone car park level beyond the entrance and to the right.
  • There is level access to this accessible toilet.
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the information desk on Crescent Arcade.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is light.
  • The dimensions of the accessible toilet are 188cm x 240cm (6ft 2in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 174cm (5ft 9in).
  • There is no dropdown rail.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

Accessible Toilet (Jubilee Walk Standard Toilets)

  • Accessible toilet facilities are available.
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the orange zone car park entrance.
  • This accessible toilet is located within the Jubilee Walk standard toilets.
  • There is level access to this accessible toilet.
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 164cm x 190cm (5ft 5in x 6ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 94cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
  • The coat hook is within 120cm (3ft 11in) from floor level.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
  • Comments
    • The information provided is for the mens accessible toilet cubicle.
    • There is a similar one within the female standard toilet.

Standard Toilet(s) (Jubilee Walk)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located on the orange zone car park level beyond the entrance and to the right.
  • The female toilet(s) is/are approximately 23m (25yd 6in) from the orange zone car park entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
  • The male toilet facilities that were surveyed are located on the orange zone car park level beyond the entrance and to the right.
  • The male toilet(s) is/are approximately 21m (22yd 2ft) from the orange zone car park entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

Baby Change Facilities Room

  • The room is located next to the accessible toilet on Jubilee Walk on the orange zone car park level.
  • The room contains 3 baby changing tables that are all 92cm high.
  • The room also contains 2 cubicles that can be used for breast feeding.
  • The door in to the room is 82cm wide and opens both ways.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.