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South Finance Office

Ipswich Hospital, Heath Road, Ipswich, IP4 5PD

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the South Zone.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals.service@ipswichhospital.nhs.net.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
  • To view the Changing Places Accessibility Guide please click here.
  • A Changing Places facility is available within the Central Zone, for more information please click here.

Hospital Parking (South Wards Entrance - Blue Badge Parking and Drop-off)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located immediately outside the South Wards Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 490cm (9ft 10in x 16ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located just outside the South Wards Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are level changes with no dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 48m (52yd 1ft) from the South Wards Entrance.
  • Comments View
    • The dropped kerb and pavement between the main strip of Blue Badge parking bays and the entrance is obstructed.
    • This means wheelchair users have to negotiate traffic.
    • There are 2 parking bays next to a charging point for electric vehicles which are also marked as drop-off bays.

Getting To (South Finance Office and Bereavement Office)

  • The South Finance Office and Bereavement Office is/are located on the ground floor of the South Zone.
  • To see the hospital map please click here (opens new tab).
  • Access to the South Finance Office and Bereavement Office is via the South Wards entrance.
  • Enter via the South Wards entrance and bear left past reception and through the double doors. Bear left along the corridor and the entrance to the South Finance Office and Bereavement Office is located to the left.
  • There is step free access to the South Finance Office and Bereavement Office.
  • The South Finance Office and Bereavement Office is approximately 72m from the South Wards entrance.
  • There is a/are manual, heavy, double door(s) between the South Wards entrance and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (South Wards Entrance - 2)

  • Entrance Details View
    • This information is for the entrance located at the front left of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is no hand sanitiser at this entrance.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Opening Times

  • Monday 09:00 - 12:30.
  • Monday 13:00 - 16:00.
  • Tuesday 09:00 - 12:30.
  • Tuesday 13:00 - 16:00.
  • Wednesday 09:00 - 12:30.
  • Wednesday 13:00 - 16:00.
  • Thursday 09:00 - 12:30.
  • Thursday 13:00 - 16:00.
  • Friday 09:00 - 12:30.
  • Friday 13:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (South Finance Office and Bereavement Services)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the South Zone.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 84cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • Reception View
    • The reception point is located to the left on entering the South Finance Office.
    • The reception point is approximately 5m (5yd 1ft) from the South Finance Office entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are medium.

Accessible Toilet

  • The nearest accessible toilets are located next to the South Wards entrance reception.

Standard Toilet(s)

  • The nearest standard toilets are located next to the South Wards entrance reception.

Related Access Guides