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Special Assistance

Jersey Airport, St Peter, Jersey, JE1 1BY

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Access Guide

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Introduction

  • The Special Assistance desk is located in the Departures Terminal, to the right as you enter the Departures entrance.

Getting Here

  • By Road View
    • The airport is located near St Peters, west of St Helier the capital.
      From St Helier head northwest on the A2 Victoria Avenue.
      After 2.5 km the road turns slightly left and becomes the A1 La Route de la Haule.
      After 850m at the roundabout, take the second exit onto A12 La Route de Beaumont, signposted St Peter and St Ouen.
      After 1.7 km, at the roundabout, take the first exit onto B36 L'Avenue de la Reine Elizabeth II, signposted Red Houses.
      Continue 1.2 km to the next roundabout.
      Take the second exit and enter the airport.
    • There is a drop off/pick up zone for all passengers on the service road, the "Pit Stop", just before the Departures Terminal on the left. Parking is free for 10 minutes to allow time to drop off or pick up passengers.
      There is a second Express Drop Off zone directly outside the Departures Terminal main entrance. Stopping is only permitted to allow passengers to be dropped off.
      The Long Stay Car Park is opposite the Departures Terminal Building. Blue Badge parking is available in this car park.
      The Arrivals Car Park is outside the Arrivals Terminal and is a short stay car park. Blue Badge parking is available in this car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • LibertyBus operate a frequent direct bus service (route 15) between Liberation Station in St Helier and the airport. The journey takes approximately 30 minutes.
      Buses drop off outside the Departures Terminal entrances and pick up at the bus stop outside the Arrivals Terminal.
      Other services that also stop at/near the airport including route 9 between Greve de Lecq and St Helier and route 22 between L'Etacq and St Helier.
    • For more information on Jersey Bus Services please click here (opens new tab).

Getting Help and Assistance

  • Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located the grass verge at the end of the Departures Terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the Special Assistance desk in the Departures Lounge.
  • For passengers requiring Special Assistance, please let your airline know of your particular needs at least 48 hours before you travel. They will then make arrangements to ensure your requirements are met.
    If you are planning on travelling with your own electric wheelchair, please advise your airline in advance.
    Please check in at least 90 minutes before the stated time of departure.
  • For Blue Badge bay users wishing to take their Blue Badge with them when travelling abroad, contact the Customer Relations desk to obtain a temporary parking permit to display in the car.
  • For passengers with particular needs in relation to autism, dementia or other particular mental health needs, please contact the Customer Relations team by e-mail at least 48 hours before travel, specifying particular requirements. They will then endeavour to meet your needs.

Reception (Special Assistance)

  • Reception View
    • The reception point is located to the right as you enter the Departures entrance.
    • The reception point is approximately 5m (5yd 1ft) from the Departures entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • Wheelchairs may be borrowed to use within the airport buildings from the Special Assistance desk.
    • For passengers with special assistance needs relating to autism, dementia or other similar conditions, please contact the Customer Relations team by e-mail on customerrelations@ports.je and specify any particular requirements or needs to help make the journey through the airport check-in and security system easier.
    • The team will make their best endeavours to meet those requirements and to provide assistance.

Special Assistance

  • Special Assistance should be pre-booked at least 48 hours before travel with the passenger's airline.
  • The Special Assistance desk is located in the Departures Terminal.
  • Please check in at least 90 minutes before the stated time of departure.
  • Assistance dogs are only permitted in the Terminal buildings and must be kept on a lead at all times.
  • If required, a member of staff can provide assistance with luggage.
  • There is a seating area located next to the Passenger Services desk.
  • The seating is fixed and has armrests.
  • There are wheelchairs available to borrow that are free of charge.
  • Passengers wishing to travel with their own electric wheelchair should advise their airline in advance.
  • Accessibility on the aircraft depends on the individual airline.
  • A member of the Special Assistance Team can provide assistance from the desk, around the airport and to the aircraft ramp.
  • There is a Special Assistance seating area located airside at the rear of Duty Free.
  • The seats are fixed and all have armrests.
  • Wheelchairs are also available from this location for transfer to the Departure Gates.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the left of the Rapide Café.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 176cm x 204cm (5ft 9in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 106cm (3ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 94cm (3ft 1in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left of the Rapide Café.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right of the Rapide Café.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

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